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Rated 1 out of 5 stars

If I could give a zero I would. STAY AWAY FROM THIS COMPANY. They’re fraudulent. They stole my money. I tried calling them and they blocked me. Use more reputable companies like World Remit. It’s hard... See more

Rated 4 out of 5 stars

The system is great and efficient and the staff were very professional and promptly responded to my query. My concern though is on the ecocash wallet that charges you anything between 4cents and 5... See more

Rated 5 out of 5 stars

I recently needed to send money urgently to my relatives back in Zim and I decided to use cassava remit. I had a brilliant online experience, no hustle, no delay, very efficient, a very straight for... See more

Rated 4 out of 5 stars

There are many different money transfers around the world But to tell you the honest truth I have ever come across any as fast and efficient as Cassava Remit. My daughter and I could not believe it w... See more

Company details

  1. Money Transfer Service

Information provided by various external sources

Send money to Zimbabwe instantly!


Contact info

2.9

Average

TrustScore 3 out of 5

681 reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delays in receiving funds

Delays in receiving funds, compliance department takes too long to respond to issues of emergency. You’re quick to collect the funds with extreme delays in remittance.

6 April 2019
Unprompted review
Rated 1 out of 5 stars

unreliable and no money guaranteed

unreliable... waiting upto(03/04/19) now for almost a week for a payment done on 29/03/19.. received a call that my money was ready for collection and guys at avondale branch tell me that there is a technical issue but some guys who had money sent from the same person took theirs from the very same branch that same day. this is actual disappointing to say at least..

3 April 2019
Unprompted review
Rated 3 out of 5 stars

Very good service

Very good service, however, my account took so long to get activated. I spent literally the whole day just trying to get my account activated by the Cassava Team, before I could start using the Cassava service.

21 March 2019
Unprompted review
Rated 1 out of 5 stars

disappointment

was disappointed when the recipient tood me cassava remit was distributing bond and not US dollar in Zimbabwe. next time dont put bond on your website if you are going to give our relatives bond(fake money) when you tell us they are going to receive US dollars we expect them to receive US dollars on Zimbabwe. Thank you for supporting a dysfunctional government

11 March 2019
Unprompted review
Cassava Remit logo

Reply from Cassava Remit

Dear Customer, thank you for your valued feedback. We can confirm that we do issue guaranteed USD at all our collections points in Zimbabwe. The bond notes are being offered as a remittance incentive bonus introduced by the government. We would like to apologise if this was not the case when your recipient went to collect and we will be fully investigating this incident. In order for us to carry out a full investigation, please kindly contact us with the transaction details so we can ensure that our customers get the excellent customer experience we strive to achieve for all our customers at all times. Please email the transaction details and your contact number to support@cassavaremit.com and a member of our team will contact you as soon as possible.

Rated 5 out of 5 stars

Very efficient.

The process from registering to sending money was so easy and my brother had no problems picking the money up. Very efficient.

1 March 2019
Unprompted review
Rated 5 out of 5 stars

Good to go

no issues at all the transactions were quick and my recipient received the money in quick time

6 February 2019
Unprompted review

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