If I could give a zero I would. STAY AWAY FROM THIS COMPANY. They’re fraudulent. They stole my money. I tried calling them and they blocked me. Use more reputable companies like World Remit. It’s hard... See more
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See what reviewers are saying
The system is great and efficient and the staff were very professional and promptly responded to my query. My concern though is on the ecocash wallet that charges you anything between 4cents and 5... See more
I recently needed to send money urgently to my relatives back in Zim and I decided to use cassava remit. I had a brilliant online experience, no hustle, no delay, very efficient, a very straight for... See more
There are many different money transfers around the world But to tell you the honest truth I have ever come across any as fast and efficient as Cassava Remit. My daughter and I could not believe it w... See more
Company details
Information provided by various external sources
Send money to Zimbabwe instantly!
Contact info
9th Floor, 6 New Street Square,, EC4A 3BF, London
- +442030518189
- support@cassavaremit.com
- cassavaremit.com
Poor Response to Technical problems
Disappointed that system glitches are not picked up early and then inconvenience customers. My last experience left me wondering if I should continue using the platform for future transactions. Customer service response was poor as they made feel like I should not worry when things go wrong. Apology felt like an after thought.
28 September 2017
Unprompted review
High quality standards would recommend …
High quality standards would recommend to anyone. Quick and easy to use.
24 September 2017
Unprompted review
COMPLAINT .I send money monthly to Zim through …
I send money monthly to Zim through your service , but I'm not happy with Ecocash service . My son , in Zim who receives it says Ecocash demand 20% of payment , & usually are unwilling to pay the remainder in Cash .
He now suggests I send via Mukuru , Western Union or others .
Please follow up on this .Though I've used your service for about 2 yrs , I might have to change to other providers .
Awaiting your reply .
20 September 2017
Unprompted review
Reply from Cassava Remit
Hi, Philip, What you are experiencing is fraud. Ecocash agents that cash out are only allowed to charge the set fees which is substantially lower than you mentioned. We will contact you and request the details of the Ecocash Agent that your son cashed out at, and report this to Ecocash on your behalf. This is fraudulent activity and Ecocash will take all the necessary steps to stop this happening. We apologise for the inconvenience. We will also send you a list of the Agents that we guarantee cash collection from.
We can assure you that we have escalated your experience to the highest levels. We urge you to report these issues. Please ask your son never to accept this again and in cases where possible please ask your son to use an official Econet shop, as the controls on fraud are much higher here.
Kind Regards
Cassava Remit
Quick and easy to use
19 September 2017
Unprompted review
Very efficient
18 September 2017
Unprompted review
Service is friendly and reliable
Service is friendly and reliable
No regrets joining Cassava
16 September 2017
Unprompted review
Fast and very quick with good rates
16 September 2017
Unprompted review
The communication to the sender was …
The communication to the sender was fast but the recipient had no idea where the money came from and who the sender was
15 September 2017
Unprompted review
Very good service thank you so much
14 September 2017
Unprompted review
Very reliable service
13 September 2017
Unprompted review
Very efficient wouldn't ask more better …
Very efficient wouldn't ask more better service. Thank you Cassava Remit
13 September 2017
Unprompted review
Quick and reliable service keep up the …
Quick and reliable service keep up the good work.
9 September 2017
Unprompted review
Why is ecocash charging for checking …
Why is ecocash charging for checking the balance in my ecocash wallet ? 4 cents for every enquiry . This is just not right . What a rip off . Not happy
9 September 2017
Unprompted review
Fast,reliable and efficient that's all …
Fast,reliable and efficient that's all I can say
6 September 2017
Unprompted review
I send money to Zimbabwe on a regular …
I send money to Zimbabwe on a regular basis to collect stamps and have found the service to be very quick , efficient and secure.
The staff are very pleasant and helpful. I would recommend this company.
3 September 2017
Unprompted review
Quick transactions with no husks
2 September 2017
Unprompted review
Low rates eco cash which makes easy to …
Low rates, able to open eco cash which makes it easy to pay bills in Zimbabwe
1 September 2017
Unprompted review
Easy and quick way to send money to
Easy and quick way to send money to your loved ones and the staff are very helpful
29 August 2017
Unprompted review
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