Caspersmile Reviews 

Amazing experience - really useful to have the video call with Jim!

It was very helpful, Jim helped me out a lot to create my impressions.

I had a great experience talking with Lisa about my smile refinement journey. She was quick and very helpful. I would definitely recommend this company and Lisa

Jim was great , very helpful and listened to any questions I had to ask . Made my process to get my alignment faster .

Great experience! Jim was so helpful and made the process easy for me to do and understand. X

Jim made the process very easy and plesant - thank you for the help!

Had an amazing experience with Jim! He was really helpful with my impressions and was eager to assist. Would recommend to anyone!

Thanks Jim, you did great 😊

Absolute scam!
I received my aligners ok but the treatment didn't deliver the results promised. I contacted them 4 months ago to highlight this and discuss next steps. I then was made to pay an extra £250 for more aligners. Eventually I received a new impresssions kit and I booked an appointment in order to ensure they were correct. 6 weeks later I was told they were not good enough to be used. More delays, then I was sent another impressions kit and have since been trying to book an appointment to do the impressions with one of the team - twice I have had an appointment - and twice no one has shown up. Now I am nearly 5 months on, no further forward and even more out of pocket. I want to be refunded so I can use a more reputable service. I also agree with the comment below that they only have a high review score because they force you to do a review while you are on your impressions call - making out that they are finalising the process while you do the review. Terrible product and service and a massive waste of time and effort - do not use.

I received my step one aligners promptly after the impressions were confirmed. They fit well and have helped start the process. Since I had permanent retainers, I had to get them removed separately and take a second set of impressions for adjusting the remaining impressions. There was a delay in sending out the new impression kit. However, the chat support helped resolve it quickly and get the shipping of the impression kit done immediately. Very happy with the quick response time!

I had video call session with Jim ... who helped me to take my impressions . Thank you Jim.

Thank you Ana for your patience, kindness and help to solve app issue.

Really helpful and clear instructions

Very good. Mike was patient and informed.

I am only a short way into the Caspersmile journey - so far the staff have been very helpful. The initial session with Jim was very good and helped me get the correct imprints. I would recommend getting the 30 min video session.

This is the review for impression taken by Jim, impression taken was taken by Jim. The the whole process, I am still on the progress, so will see :) Hope to have a good result and experience.

We paid upfront and then chose (stupidly) to try the moulds ourselves at home, as we don’t live near the right dentist for a fitting. After 3 attempts (£30) we finally gave up and drove to London for a fitting (£60), and once competed we needed to get an App (the links didn’t work) and when we finally got into the App we needed to take photos of the teeth…impossible to do and no explanation of why.
At every stage we call and emailed but ALWAYS had to wait for a response.
This has now take about 5 months and we are no further forward.

I’ve asked for my money back and will try a more certain, professional and expensive alternative.

I spoke with a employee called Mike, he was speedy, polite, told me each step and what to do clearly and at a pace I could understand perfectly. He was very patient and helpful

Harvey was very patient and helpful - even when I consistently got my impressions wrong.

Ana was really helpful in assisting me with my query and going above an beyond thankyou all resolved , 10/10 couldnt fault her .