Casio USA Reviews 24

I bought online the watch, and it should be delivered in 3-5 days.( I needed it as a gift) After 5 days I called them because I didn’t see the shipping information, and was told sorry but we still processing your order because they don’t have packages. What kind of business are they doing, lying to customers about delivery time just to purchase from them.

Do not buy from Casio America. I received a watch that is completely defective — it can’t keep time, off by several hours, and I only noticed after 30 days return period. When I tried to get a replacement or even a prepaid shipping label for warranty service, they flat-out refused. This is unacceptable for a reputable brand. Who would've thought their product would break soon after purchase? Casio’s customer service is a joke — they clearly do not stand behind their products. Feels like I was cheated and scammed.

I ordered a G shock watch for a present. I paid for expedited shipping 3-5 business days. After 10 days with no shipping update and multiple attempts to live chat and emails to customer service I was ignored. I never received an update on my order. It didn’t arrive for me to be able to process a return and was forced to dispute through my Visa card. Service has been unacceptable and I will never order from Casio again. The live chat and phone agents were supremely unhelpful. Such a disappointing experience

Wanted a $5.00 refundable deposit for me to talk with an advisor. Okay, hit continue, a form came up for my cc #, but at the bottom of the form, in small print, I would be signing up for their magazine at $65.00 a year! What if I hadn't noticed this, what a dirty SCAM!

Misleading Warranty – No Support Response

I purchased a Casio AE-1100W-1AVDF based on the advertised “10-year battery life,” but the battery failed much earlier. When I submitted a support ticket (#94125), I was told the battery isn't covered under warranty — which feels very misleading.

Worse, I tried to contact Casio via several email addresses on their website, but all bounced back — they are either inactive or unavailable.

I'm truly disappointed by how a globally trusted brand handled my issue. Zero support. No escalation. Just silence. I expected better from CASIO.

It's pretty simple: Casio makes great watches. I once ordered a generic analog wristwatch several years ago, and it lasted me all that time; the only reason why I am not wearing it while writing this review is that I accidentally broke it. I just purchased a new one and it arrived today, and it fits comfortably, is a care-free watch, and looks good.

Be absolutely sure that you are keeping the watch before removing any stickers or wearing it because it is non-returnable once you do either of these things. I don't know how you can determine if a watch fits well without wearing it, even if for a short while.

We returned a watch that we purchased. The watch was not used, as we decided to purchase a Samsung instead. Customer service claims the watch shows signs of being used and is returning the item back to us. I wish I’d taken photos of the item before returning, to show as proof that it had not been used. Crappy customer service. Will never purchase from them again.

I have two G-Shock watches, the only thing I don't like about them is the face is small, everything else about them is good, but the watches are too small for me to read very good, if they would make a large face I would purchase it instantly but all I've seen are smaller face watches, it's hard to read the date and time with these, but other than that they are fantastic watches, just wish the face was bigger.

What can't they make? Any Casio products (e.g. calculators and watches) are built to last, affordable, and dependable. If you are a student, I highly recommend their scientific and graphing calculators over TI's; the graphing/calculation speed is unmatched. The only downside is that you will need to learn to use it by yourself but that is not an issue nowadays with everything being available on the internet.

I would like to give credit where credit is due. Before purchasing a watch from Casio USA, I became skeptical since reading the multiple negative reviews. But went ahead and bought an Edifice from their website. I emailed their customer support and immediately got a response from Kayla. Got exactly what I ordered in a sturdy package.
Will be shopping from them again.

Don’t do business with this company! I bought a G Shock watch. It wasn’t what I had in mind so I returned it the next day. I had never worn it, not even for a minute. So, per their policy I returned it for a refund. They denied the refund saying it showed signed of wear. It had NEVER been worn. The customer service people blame it on the warehouse and said they could do anything about it.

I order a watch and never received my actual delivery after a week of contacting Casio they replied since confirmed by carrier that package was indeed delivered to contact my financial for further assistance as they can not offer reshipment nor a refund as company does not have program available for this type of situations but feel free to file dispute with bank. Unprofessional and poor customer service.

Purchased a casio watch and just after 30 days of owning the watch, the battery died. I contacted their customer service and requested a replacement battery free of charge, due to the watch being brand new. Casio America initially advised they might possibly swap out the battery. After reviewing that the watch was just past 30 days of being received, they advised me they could not change the battery. When I asked if I could have a refund, they declined and told me thank you for choosing Casio America. While in the military. I always used Casio watches, but after this experience I will no longer be a customer.

G-shock model is my favorite one both from the side of assembly quality and durability.
These watches are considered to be the best for those who are fond of sport, because rubber-made band is perfect in case of sweating.
Moreover, even if you don't have any stake in sport, you can wear them with casual outfit and they will look stylish enough.

Back in the childhood I was dreaming about G-Shock protection ga110 and fortunately my dream came true due to my parents who gifted me this legendary model for Christmas!
Believe me or not, but I wore these watches for 6 years straight. For sure, there were some usage tracks, but I never change the battery in them and they worked stably. Japanese watches are the most durable.

I bought a watch i was very excited about from Casio website and it arrived without issue. The watch was great and i was very happy. But 2 or 3 days later, i noticed there was a small fine crack on the glass, I initially thought it was some dirt or piece of hair, that is how small it was. I thought no big deal, nothing but a scratch. However, i don't remember hitting the watch on anything, or how a scratch like that could develop. A week or two later, this crack has grown in length, and it was really bothering me. My educated guess is the glass has a micro fault line in it from the start. So, I contacted Casio and was advised the best thing is to send it in for repair.

I paid for shipping to send it in for repair and that is when the problem started. I got an estimate to replace the body of the watch, for a price that is only few cents off the retail price of the watch, and I may not get my exact watch back but an equivalent replacement. I was stunned.

I called customer service and they explained to me that because i have worn the watch and sent it for repair, warranty cannot cover the main body replacement (only internals are covered). How do I evaluate the watch without wearing it? And how would i know there is a problem with the glass without wearing and observing it? Now i am paying to have it shipped back to me, meaning i have spent 44% of the watch's value on shipping for repair that was not complete.

This leaves a very bitter taste in my mouth because i really liked the watch and was even thinking of getting it as a present for my friends. This was a popular style of watch from when i was growing up. But i guess the best one can hope for is to get a good watch with no fault from Casio.

What a mess.

Dear Casio,

I am writing to bring to your attention a concerning issue I recently faced with your watch repair service. I have been a loyal customer of your brand for many years, and I have always been impressed with the quality of your products. However, my recent experience with your watch repair service has left me feeling frustrated and disappointed.

I recently sent my Casio WSD F20 for a routine software repair as it was not connecting to my phone. I realized that the watch software was old as it wasnt used for over a year and the phone software has been updated and it never connects. Only to be shocked when I received an estimate for the repair cost. The cost of the repair was significantly higher than the cost of the watch itself, its 3 times the cost. I understand that repairs can sometimes be costly, but I feel that this estimate is unreasonable and not in line with the value of the watch, as I seen many complaints online forums about the software issue connecting to phone.

As a consumer, I expect that the repair cost for a product should be reasonable and in proportion to the cost of the product itself. The high repair cost has left me feeling like I would have been better off purchasing a new watch, which is not a desirable outcome for a loyal customer like myself.

I would appreciate the opportunity to discuss this issue further with a representative of your company. I believe that there must be a solution that is fair and reasonable for both parties, and I am confident that we can resolve this matter to my satisfaction.

Thank you for taking the time to read my letter. I look forward to hearing from you soon.

Sincerely,
Harry

Reply from Casio asking me to contact Japanese company. This is highly unacceptable:

Feb 10, 2023, 16:15 EST

Dear Harry,

Thank you for contacting Casio America. We are deeply sorry for the negative experience you have encountered at the service center in your area which caused you to reach out to Casio America. Unfortunately Casio America does not have any authority over or responsibility of the repair center that provided the repair as we are both subsidiaries of Casio Computer Company in Japan. If you wish to pursue this matter further please contact either the repair center again or Casio Computer Company at casio.jp

Thank you for choosing Casio America.

Casio USA does not honor it's return policy. DO NOT BUY. I requested cancellation of a G Shock hours after I ordered it online. Was told that it was already shipped and I should refuse delivery. I did and a week later the same watch was sent back to me in a different package.
I can not get a reply to my multiple emails. They just don't seem to care after the sale. DO NO BUY. The 30 day return window is running out. DO NOT BUY FROM CASIO USA.