The welcome promotion seemed straightforward before deposit. The issue was that max spin size appeared after I had already played. Rules can be strict, but they should match. It was a small issue unti... See more
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KYC with selfie got messy when selfie upload completed on older Chrome browser but the file was not saved. Lobby notice made one payment page feel like another ticket while I sat refreshing.:/ serious... See more
work laptop casino page showed the first problem: the withdrawal confirm button inside the casino account sat behind the phone keyboard. Bonus screen turned the payout question into a support loop aft... See more
Returned after months, balance still there, bonuses reset though.
Company details
Written by the company
Elite Spin | Code: BIG135 for 525% Up to £5000 + 500 FS
Contact info
United Kingdom
- casinossmartdealsnetwork.click
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I saved Live Blackjack to favourites…
I saved Live Blackjack to favourites twice. Somehow, the game opened in demo mode while real balance was visible. do not show a game like it is playable if it is not. It was a small issue until the account pages kept disagreeing.
I asked why my £25 withdrawal hadn't…
I asked why my £25 withdrawal hadn't moved in two days and the agent sent me steps to reset my password. It had nothing to do with my question.
work laptop casino page showed the…
work laptop casino page showed the first problem: the withdrawal confirm button inside the casino account sat behind the phone keyboard. Bonus screen turned the payout question into a support loop after another refresh.?? again
small detail
small detail? Casino history counted cancelled cashout as money spent
After the reload code looked okay…
After the reload code looked okay before cashback was in the banner on shared flat Wi-Fi, then zero in the cashier. Transaction log changed without warning before I closed the tab.
Email support answered my screenshot.
Email support answered my screenshot.
Oddly, the promised email update never arrived. Repeating myself twice made the ticket seem pointless.
I looked again afterwards and the wording was still unchanged.
Live table stake £380
Live table stake £380; casino search with Apple Pay showed the slot but the slot button never activated. Cashier screen made the missing update become another ticket before I closed the tab.
Again.
Again.. Verification email and casino profile showed two different statuses
the 50 free spins are on one slot only…
the 50 free spins are on one slot only and its a slot i dont like, no choice, no swap, and they run out the same night if you dont get through them
minimum cashout is higher than most of…
minimum cashout is higher than most of my wins, so money just sits there.
requested a £220 cashout on the sunday
requested a £220 cashout on the sunday, mid wash cycle. monday, nothing. tuesday, nothing. wednesday a message asking for a bank statement that the account page already holds a copy of.
After login
After login, Jack on support ticket showed it clearly: chat closed after a £140 test while I typed the payout details. Cashier screen stayed stuck after 19 minutes.
too many document requests after signup.
put a query through the form and got a…
put a query through the form and got a reply all afternoon later.
office laptop casino page
office laptop casino page: KYC upload timed out after a £86 test and no file was saved. Account history left the pending tag inside the account without a useful note.
Checked again
Checked again, Slot round #86839: recently played using hotel Wi-Fi from a tablet opened the wrong slot again. Cashier screen kept the pending tag visible after I checked contact form.
Registration was quick
Registration was quick, I will give them that. The issue was that a missing bonus counter and frozen cashier were enough. every simple check needed a second check elsewhere. That is exactly the sort of basic detail that should be clear.
the game i wanted was in the lobby on…
the game i wanted was in the lobby on the monday and gone by the wednesday with nothing said, and the search now returns it with a grey tile that does nothing at all when tapped.
Same account
Same account, same day: The same bank statement got requested again after ticket #1717 nothing clear after that
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