Very low pay rate it will NEVER payout on a wager that is £1 or above it's basically feeding them your money. Fully aware of RTP ratio ( I have been punting online since 2005) so know pitfalls of gam... See more
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See what reviewers are saying
Not the best site for winning Games are good however forget about winning , today alone lost 300 pounds and the weeks before that iv probably lost over a grand without a decent return.
Company replied
Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
Company replied
I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
Company replied
Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Teresa helped me resolve the problems…
Teresa helped me resolve the problems with my account very quickly and was really helpful.
quick and efficiant rachael was very…
quick and efficiant rachael was very polite and helpful,casino of dreams is trustworthy and fun
Teresa was very quick to respond and…
Teresa was very quick to respond and helpful
Rachael was an absolute star and sorted…
Rachael was an absolute star and sorted out my issue - she went out of her way to get things sorted and was all the more generous as it was my own fault the issue arose in the first place. I would definitely recommend this casino to anyone.
Many thanks - I will certainly be back!
Great website excellent customer…
Great website excellent customer service, always available :)
Haven't wagered a lot but been very…
Haven't wagered a lot but been very lucky, that's all luck. I do like a gamble and this site is a great site to play.
questions answered really quickly…
questions answered really quickly excellent service
super helpful love this site
Excellent customer service on live chat…
Excellent customer service on live chat from Teresa. Helpful, friendly and patient in helping to resolve my enquiry in a swift and courteous manner.
Great fun and easy to play
Great fun and easy to play. Really enjoy playing
Excellent customer support
Excellent customer support, contacted them regarding spins not credited to my account and gerard sorted it out within seconds via the online chat option.
Very quick response to my questions on…
Very quick response to my questions on live chat very helpful x
Live chat experience
Gwen dealt with my query in an extremely prompt and professional manner.
haven't played yet when I do I'll tell…
haven't played yet when I do I'll tell you. you were ok Chris but I didn't get to know you that well it was a quick chat ...
Live Chat with James
Live Chat with James. Speedy courteous and efficient. Good site and many slots to choose from.
not that fantastic rather poor
won some but cost me far more than I won seems a bit mean , and no incentive to carry on as you don't give anything back, bonus payments or cash back for heavy looser

Reply from Casino Of Dreams
Excellent casino- very large array of…
Excellent casino- very large array of slots, live chat is superb- very patient, helpful and polite, Rose the operative I spoke with was first class. One of the better casinos.
Brilliant service received from Rose
Brilliant service received from Rose on the live chat. Extremely helpful in resolving a withdrawal issue. Only reason this isn’t a 5 star review is that there was an issue in the first place. With service like this I will be sure to use the company again.
great site great payer
I would not touch this firm with a…
I would not touch this firm with a barge pole!!!!
Avoid at all costs, as it will only cost you money because they will not pay you when you win.
I was sent multiple incentives to play with them, and on the first ever win, they requested multiple documents to verify my account. I accept this is practice, but after accepting I had done this they still failed to unblock my account and pay me out.
After chasing them multiple times they are now not engaging in any reply and have sent so many emails without reply. I have even sent them links from the gov.uk website which proves they are acting illegally.
I have provided them with everything required (I stopped short of sending un-redacted bank statements from my own business as they have no right) but they should not be able to treat customers like this.
I am taking my complaint up with as many regulatory bodies as I can.
Just avoid - is not worth your time or effort in any way

Reply from Casino Of Dreams
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