Casino and Friends Reviews 

Reply from Casino and Friends

Updated Aug 27, 2026

Hello Jamie,

Thank you for leaving a review and for giving us the chance to investigation the issue.

We would never want you to miss out on some extra game play and there could be a number of reasons why the spins didn't arrive on your account.

Appreciate you providing a screen shot and sincerely apologise for the frustration and inconvenience you’ve encountered.

After looking into this further please head to your Rewards section to claim the initial 50 spins plus another 10 spins on our popular game Big Bamboo which was the full promotion.

Should you need anything in the future please do not hesitate to get in touch from all the options on your home page Jamie.

Reply from Casino and Friends

Jul 6, 2026

Hello Patrycja,

Thank you for taking some time to leave your review.

We are sorry to hear you feel this way in regards to our bonus offers, each offer has ts&cs applied and we always recommend familiarizing yourself with our terms before selecting any offer that best suits you to avoid any disapointment.

Our support team is around 24/7 on chat and always happy to clear up any queries you may have on any of our offers, we thank you for your understanding in this matter and are sorry for any inconvenience or disapointment you may have experienced with our offers.

Reply from Casino and Friends

Apr 3, 2026

Hello Bobby,

Thank you for taking some time to leave your review, we are so sorry to hear you are experiencing issues with your verification and want to resolve this for you as soon as possible!

We kindly ask you to get in touch with our support team via email -support@casinoandfriends.com with your registered email so that we can resolve this for you.

Reply from Casino and Friends

Updated Mar 25, 2026

Hello Daniel,
Thanks for leaving feedback and apologies for the late reply also to hear about the issue you have experienced.
We kindly requested your account info via Trustpilot to be able to give you a personalised reply and assist you further.
Sadly, the info wasn't provided but we would still like the chance to help.
Should there be a technical issue with any offer then we aim to rectify this as quickly as possible so that you get to enjoy your extra game play on us.
Hoping you get in touch soon Daniel either via Chat or PM on Facebook or X.

Reply from Casino and Friends

Feb 9, 2026

Hi Rob,

Thanks for taking some time to leave your review.

Sorry to hear you are having issues with your withdrawal at times we may need to verify your account before you can do so.

Please get in touch with our support team asap via chat, our team will be more than happy to advise what we may need to verify you account and get you on the way to withdrawing!

Reply from Casino and Friends

Feb 5, 2026

Hello,
Thanks for leaving a review and sorry to hear you feel this way.
We use certified RNG software and games are fully checked and audited by an independent company. This is a requirement of our casino license. Payout ratios are decided by the game providers and you have the same chance wherever you play.
Of course we respect your decisions going forward and would kindly ask you to check our Terms and Conditions for our complaints procedure point 22.
For more information or assistance please email us support@casinoandfriends.com

Reply from Casino and Friends

Dec 18, 2025

Hello Rachel,
Thanks for your review and sorry you feel this way.
First and foremost, we want to assure you that we operate as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers.
We use certified Random Number Generator software and our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.
To give you peace of mind Rachel we would be happy to check any game play and you are welcome to get in touch on Chat or by email support@casinoandfriends.com