Had to upload my passport twice within a week. First time they said the file was unclear, second time they claimed they never received it. No explanation why the system couldn't find what I'd already... See more
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Emailed support about a transaction that disappeared from my history. The reply arrived after four days with just a template about how records are kept. Didn't actually look into my specific case.
Tried to withdraw my winnings and live chat kept giving me copy-paste responses about verification. After 20 minutes they just closed the chat without solving anything. Had to start over with email su... See more
Live chat support on Friday night had me waiting so long I thought the session had frozen. When someone finally responded they didnt even read my message properly.
Company details
Written by the company
100% up to £500 + 250 Free Spins
Contact info
United Kingdom
- info@casino-best-payout.best
- casino-best-payout.best
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The identity check asked me to provide…
The identity check asked me to provide my passport twice. Didnt understand why the first submission suddenly wasn't valid anymore when I hadnt changed anything about my account.
The platform signed me out mid-session…
The platform signed me out mid-session without any error message. When I returned an hour later the game round had disappeared from my history completely.
The support queue on weekends is…
The support queue on weekends is ridiculous. 15+ people waiting every time I check. Last Saturday I gave up after seeing 20 in line.
Sent money to my account and the…
Sent money to my account and the cashier screen didnt reflect it. Called support and got put on hold then transferred twice before getting disconnected.
Live chat kept bouncing me between…
Live chat kept bouncing me between departments. After 20 minutes waiting, they disconnected while I was explaining my issue mid-sentence.
The welcome offer looked generous until…
The welcome offer looked generous until I started playing. Turns out certain games dont count toward the wagering requirement at all. This wasnt mentioned anywhere obvious.
Had to upload my passport twice within…
Had to upload my passport twice within a week. First time they said the file was unclear, second time they claimed they never received it. No explanation why the system couldn't find what I'd already submitted.
Put money in yesterday morning and…
Put money in yesterday morning and still nothing. Live chat kept saying check back later, didnt actually help me figure out where my deposit went.
Opened a ticket about a bonus not…
Opened a ticket about a bonus not crediting correctly. Got one automated response then silence for a week, then they closed it saying it was settled.
Requested funds out on the 15th
Requested funds out on the 15th, got told 2 business days max. We're now at day 5 and it still hasnt landed. Support basically confirmed there's no way to speed it up so I'm just stuck waiting.
They emailed me about a welcome offer…
They emailed me about a welcome offer that supposedly expired in a month. Checked my account 2 weeks later and the funds vanished. No warning, nothing.
Tried to play on my phone and the bonus…
Tried to play on my phone and the bonus feature froze mid-spin. The game history didnt even record what happened, just blank.
Session dropped without warning while I…
Session dropped without warning while I had money in play. Logged back in and the amount was different than what I put in. Support couldnt explain the discrepancy.
Support told me my documents were…
Support told me my documents were received and verified. Next day I go to cash out and they want me to upload everything again. Wasted two weeks on this.
Sent money yesterday and checked back…
Sent money yesterday and checked back today but nothing hit my account. The support team keeps saying theyre investigating instead of just telling me what happened to it.
Contacted them three times about…
Contacted them three times about deposit problems. Each time got a template message back and the ticket got auto-closed within hours tbh.
Session expired without warning while I…
Session expired without warning while I was playing, then when I tried logging back in the page took forever to load. The whole experience was just slow and annoying tbh.
Deposit limits apparently aren't…
Deposit limits apparently aren't instant on this platform. I set one Friday evening and it only started working Monday. Lost quite a bit over the weekend.
Tried to withdraw and got stuck in…
Tried to withdraw and got stuck in verification loop. They wanted my ID documents again even though I'd completed the whole process when I signed up.
My deposit limit of 120 showed as…
My deposit limit of 120 showed as active in account preferences but the cashier page displayed a different maximum. Support couldnt explain which one was actually in effect, tbh.
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