Cash for Gold USA Reviews 

2,187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that selling precious items is remarkably simple, transparent, and fast, making the entire procedure completely stress-free for first-time sellers. People deeply appreciate the friendly guidance provided throughout the transactions, ensuring everyone feels comfortable and well-informed from the very beginning until the end. Some reviewers were not happy with the initial estimates, mentioning that the first appraisal values calculated online were significantly lower than anticipated. Despite these financial discrepancies, customers frequently note that support representatives are approachable and willing to discuss fair adjustments upon request.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast, efficient, and professional... See more

User experience

Users describe positive interactions with user_experience, highlighting that the process is consistently... See more

Price

Customers consistently note positive experiences with price, highlighting fair and reasonable quotes for... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful, courteous, and professional... See more

Payment

Customers had positive experiences with payment, highlighting fast payouts and smooth transactions that often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never used a service like this before, I really wasn’t sure what to expect. The entire process ended up being much easier than I imagined. Communication was excellent every step of the way, a... See more

Company replied

Rated 5 out of 5 stars

The transaction was so smooth and quick! I sent in quite a bit of jewelry and coins and was hoping for a larger amount, but considering what they could keep, the price which was $470 seemed fair. They... See more

Company replied

Rated 5 out of 5 stars

Not gonna lie I was alittle skeptical about mailing in gold jewelry but im glad I did. They did great on communication from start to finish. Very honest and forthcoming with information. First offer w... See more

Company replied

Rated 5 out of 5 stars

Fast friendly service. It took less than 24 hours from the time I dropped off FedEx envelope to the time I received my appraisal. I will definitely recommend and use Cash for Gold USA again in the fut... See more

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

Sell your gold to Cash for Gold in USA and get more money than our competitors. We buy gold, silver and diamonds in any form like coins, jewelry, Rolex watches, engagement bands, gold chains, sterling silver flatware and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,187)

1,226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly easy and fast

Incredibly easy and fast. I would do it again.

6 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Donna, for your wonderful review! We're thrilled to hear that your experience was incredibly easy and fast. Making the process simple and convenient is exactly what we strive for every customer. We truly appreciate you choosing Cash for Gold USA and are grateful for your trust. It means a lot to know you'd use our service again in the future. Thanks for taking the time to share your experience and for the five-star recommendation!

Rated 5 out of 5 stars

Drew made it right!

There was some confusion on my part of the deal and Drew was very kind and made it right. Thank you Drew!

6 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Jeri, for sharing your experience! We're so glad Drew was able to help clear up the confusion and make sure everything was resolved to your satisfaction. Providing honest, attentive customer service is something we take great pride in, and it's wonderful to hear Drew made such a positive impression. We'll be sure to pass along your kind words to him. Thank you for choosing Cash for Gold USA, and we truly appreciate your support!

Rated 5 out of 5 stars

Easy process

Easy process

6 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Ronald, for your review! We're happy to hear you found the process easy from start to finish. Our goal is to make selling your valuables as simple, secure, and convenient as possible for every customer. We appreciate you choosing Cash for Gold USA and taking the time to share your experience. We hope to have the opportunity to serve you again in the future!

Rated 5 out of 5 stars

SMOOTH TRANSACTION

I like that the process was easy, and fast. I will be recommending your company to friends. Thank you!

5 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thanks for taking the time to share your experience! We're so glad to hear the process was smooth, fast, and easy from start to finish. Making selling your valuables simple and stress-free is exactly what we strive for every day at Cash for Gold USA. It means a lot that you'd recommend us to your friends, as referrals are one of the greatest compliments we can receive. We truly appreciate the opportunity to earn your trust and your business. If you ever have more items to sell, we'll be here to help. Thank you again for your recommendation and for choosing Cash for Gold USA!

Rated 5 out of 5 stars

Great experience

Great experience! Thank you

5 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Sara, for your kind words! We're thrilled to hear you had a great experience with Cash for Gold USA. Even a short review like yours means a lot to our team and lets us know we're delivering the level of service we strive for. We work hard to make every transaction simple, transparent, and efficient from start to finish. We truly appreciate you choosing us and taking the time to leave a review. If we can ever help you again in the future, we'd be happy to do so. Thanks again for your support!

Rated 5 out of 5 stars

Stays in contact with customer

Stays in contact with customer. Quick return on appraisal and payout.

5 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Jackie, for your thoughtful review! We're happy to hear that you appreciated the communication throughout the process and that your appraisal and payout were completed quickly. Keeping our customers informed every step of the way is something we take great pride in, and we're glad it made a positive difference in your experience. At Cash for Gold USA, we work hard to provide a smooth, transparent, and efficient service from beginning to end. We truly appreciate your trust and your feedback. Thank you again for choosing Cash for Gold USA, and we hope to assist you again in the future!

Rated 5 out of 5 stars

While I wasn’t expecting the quote I…

While I wasn’t expecting the quote I was given for my items, the overall experience was positive. A gentleman by the name of Drew was quite helpful and understanding of my decision and offered to have my items reevaluated for a higher appraisal. Even though I didn’t accept their offer this particular time, I definitely would consider their services in the future.

4 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Michael, for sharing your honest feedback and for giving us the opportunity to earn your trust. While we're sorry our initial offer didn't meet your expectations, we're glad to hear that Drew was helpful, understanding, and willing to explore every option to ensure you received the most accurate appraisal possible. We never want anyone to feel pressured, and we're happy to return items at no cost if an offer isn't the right fit. At Cash for Gold USA, our goal is to provide a transparent, respectful, and straightforward experience regardless of the outcome. We truly appreciate your willingness to consider us again in the future, and we'd be grateful for another opportunity to serve you. Thank you again for your thoughtful review.

Rated 5 out of 5 stars

The entire experience was smooth

The entire experience was smooth. I will definitely use again!

4 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thanks, Katie! The best experiences are often the ones that feel effortless. We're delighted everything went smoothly from start to finish and even more excited to hear you'd choose Cash for Gold USA again. Earning repeat customers is something we never take for granted, and we truly appreciate your confidence in our team. Thank you for your support, and we look forward to serving you again.

Rated 5 out of 5 stars

Every thing went exactly like they said…

Every thing went exactly like they said it would they kept me posted though every step of the process I have no complaints at all I would definitely use them again and wil recommend them to friends

4 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Reliability is one of the biggest compliments we can receive, Robert, and we're so glad we delivered on every promise. Keeping customers updated throughout the process is something we take seriously because we know peace of mind matters just as much as a fair offer. Thank you for trusting Cash for Gold USA with your valuables. We truly appreciate your recommendation and look forward to helping you again whenever the need arises.

Rated 5 out of 5 stars

They were great at getting a quote back…

They were great at getting a quote back to us very quickly. Instructions were easy. Super satisfied with this company

3 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Nothing is more satisfying than hearing the process was as easy as we intended it to be. From clear instructions to a fast turnaround on your appraisal, we're glad every step met your expectations. Thank you for giving Cash for Gold USA the opportunity to earn your business. Your satisfaction means a great deal to our entire team, and we appreciate you sharing your experience, Deb.

Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with. Their customer service is superb.

3 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you very much, Virginia. Exceptional customer service is something we never take for granted, so thank you for recognizing our team's efforts. We believe every customer deserves prompt communication, honest guidance, and a process that's easy from beginning to end. It means a great deal to know you enjoyed working with us, and we're grateful you chose Cash for Gold USA. We look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Fast bussiness resolved✨✨✨

Woowww very happy with my experience with CFGU !!!! Everything was so easy , fast and smooth .

2 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Isa! Your excitement made us smile! We love hearing that the entire experience felt quick, simple, and completely hassle free. Making the process easy while delivering fast service is exactly what we set out to do every day. Thank you for choosing Cash for Gold USA and for sharing your enthusiasm. We truly appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

They were very fast and efficient with…

They were very fast and efficient with their offer. Great customer service! I was completely satisfied with cash for gold!

3 August 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Nothing is more rewarding than hearing a customer walked away completely satisfied. We are delighted the appraisal was completed quickly, the process was efficient, and our team delivered the level of service you deserved. Thank you for placing your trust in Cash for Gold USA. We truly appreciate your kind words and look forward to serving you again whenever the opportunity arises.

Rated 5 out of 5 stars

The team is in direct contact since the…

The team is in direct contact since the moment you reach out. they keep you in the loop every step of the way and answer all of your questions. they are fair, professional and outstanding. they will have our future business

31 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Gabby. Reviews like yours are exactly what we hope to earn. Staying connected throughout the process isn't just good customer service, it's how we build trust. We're delighted our team was able to answer your questions, keep you informed, and provide an experience you found fair and professional. Knowing you've chosen Cash for Gold USA for your future business is the highest compliment we could receive. Thank you for your confidence and support.

Rated 4 out of 5 stars

Thought it was fast

Thought it was fast. Got quote with in a few hours of their receiving the package. Initial quote was low in my opinion but I was able to negotiate a higher price.

31 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

We're glad the speed of the process exceeded your expectations, Joanne, and that you received your appraisal just hours after your package arrived. We also appreciate that you gave us the opportunity to discuss your offer. We never want customers to feel they can't ask questions or request another review, and we're pleased we were able to reach a value that worked for you. Thank you for choosing Cash for Gold USA, and we hope to earn your business again in the future.

Rated 5 out of 5 stars

They always keep me informed

They always keep me informed.
No cost to me to send it and very quick answer.

31 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Juliann. Our favorite part of your review isn't that the process was quick, it's that you never felt left in the dark. Selling precious metals should feel simple, not stressful, and we're glad we could deliver that experience. Thanks for choosing Cash for Gold USA.

Rated 5 out of 5 stars

Nicole is the Best

Nicole is the Best, Carl is also extremely helpful. I highly recommend this place. They appraise your precious metals and diamonds. They were there every step of the way. I will definitely be coming back to them again in the future. If you dont like their offer(which you will) they will send everything back to you.

27 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you. Nicole and Carl work hard to make sure every customer feels supported from the moment a package is sent until the transaction is complete, and they'll be thrilled to hear they made such a lasting impression. We also appreciate you mentioning that there's never any pressure to accept an offer—we want every customer to feel completely comfortable with their decision. Thank you for your recommendation and for choosing Cash for Gold USA. We look forward to helping you again whenever the time comes.

Rated 4 out of 5 stars

They first offered me a lower amount, but went higher when asked!

They first offered me a lower amount, but when I asked if they could go higher, they went up by over $100!

30 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Hi Rose. Every appraisal is based on the items we receive, but we're always happy to have a conversation when customers have questions about their offer. We're glad we could work with you, arrive at a number that made you feel good about moving forward, and ultimately earn your business. At Cash for Gold USA, our goal is for every customer to walk away feeling they were treated fairly and with respect. Thank you for giving us the opportunity to help.

Rated 5 out of 5 stars

Absolutely amazing experience

Having never used a service like this before, I really wasn’t sure what to expect. The entire process ended up being much easier than I imagined. Communication was excellent every step of the way, and getting the prepaid FedEx shipping label was simple. They even offered free package pickup from my home if I needed it.

My package arrived the very next day, I received my estimate shortly after, and I chose the print-at-home check option. From the time I dropped off my package to having the funds in my bank account was less than 24 hours. I couldn’t have asked for a smoother experience.

30 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Wow, Lisa! Trying an online gold buyer for the first time can feel like a leap of faith, which is why we're especially grateful you chose Cash for Gold USA. It's wonderful to hear that every part of the process—from the prepaid FedEx label and optional home pickup to the fast appraisal and print at home check—worked exactly as promised. Getting your package to us, receiving an offer, and having the money in your account in less than 24 hours is the experience we strive to deliver every day. Thank you for sharing such a thoughtful review, and we hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Fast offer and honest price

Fast offer and honest price

29 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you for your review. We believe customers deserve straightforward evaluations and offers they can feel confident accepting, so it's rewarding to know that was your experience. At Cash for Gold USA, we work hard to combine quick turnaround times with honest, transparent service. We truly appreciate you giving us the opportunity to earn your business.

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