Cash For Clothes Reviews 

102
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My sister was in the other day and the lady behind the counter called her a derogatory name. She was rude and obnoxious. Very poor customer service. Staff really need more training on people skills an... See more

Rated 1 out of 5 stars

Collection this morning in Darlington, Cash4Clothes (Northallerton based). Many bags left outside for collection, perfectly good jeans, trousers, shirts, shorts and jumpers. all good condition. Horrif... See more

Rated 1 out of 5 stars

Absolutely awful service. Bagshot pop up closed so opted for a collection. Supposed to come weeks ago and they had to cancel because the car broke down. I had to message multiple times for an update b... See more

Rated 5 out of 5 stars

A family member dropped some clothes into the Kingston MK branch today and unfortunately there was an item of clothing that was put In, In error that had sentimental value to my son, I contacted the b... See more


Contact info

1.9

Poor

TrustScore 2 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(102)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately I have had no response…

Unfortunately I have had no response from the Bury St Edmunds branch of this company. I have had 6 bags of clothes sitting ready, I have now booked two appointments for collection, neither were confirmed and I have emailed twice to say whats happened?
There seems to be no one at home... guess the clothes will have to go to a charity shop 🙈

16 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience was delightful because of…

My experience was delightful because of the friendliest Greek lady that served me called Zoe. She explained the philosophy of the company, explained the process and cheered up my day no end. I exchanged 10k of clothes for £5.00. highly recommend if you are in Hertford. Thanks Zoe I will be back : )

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Salvation Army

If people are coming to your house to buy your clothes and they are very rude I would chase them and donate my clothes to Salvation Army, which I have done many times.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Worth its weight in Hertford

Worth its weight in Hertford. This is the first time I used this service and Zoe was fantastic, she went through the process explaining the rules. Zoe was polite and very engaging throughout my visit. Will definitely use this service again.

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Very rude

Rude and told me to come back another day and then serves another customer 5 minutes later.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Cash4clothes

Cash4clothes - b&q car park, Leicester.

Rude and vile women with moustache. Evidently didnt not want to be there, place was a tip, with clothes all over the floor, thrown there by the moustache lady as she rejects the odd one randomly.

Terrible stench, held breath inside. Lastly she paid us less than the amount due and no receipt given.

27 August 2022
Unprompted review
Rated 2 out of 5 stars

I quietly pointed out to the salesman…

I quietly pointed out to the salesman that a pair of boots I wanted to purchase were 1) not the size marked but more importantly, 2) not FRYE boots as listed. Very politely, the salesman and another young lady salesperson apologized and went to ask the manager/owner who YELLED from a doorway, IF YOU DON'T LIKE EM, DON'T BUY THEM! Amazingly rude, loud, pugnacious. I really thought he was joking, and I said Oh, I like them, but I'm not paying $50 for a knockoff. The salesman and I talked a bit about them and THE OWNER CAME OVER AND TOOK THEM AWAY. I thought I was in the twilight zone...really. He wouldn't discuss lowering the price....let alone allow me to purchase them. I had something else to buy, but decided to let my feet, and this review, do my talking. And no, it wasn't at all busy...noon on a Sunday afternoon.

14 August 2022
Unprompted review
Rated 5 out of 5 stars

I am a happy customer

I am a happy customer, I went to Cash4clothes in South Norwood today with my clothes and the blonde lady and her son are so friendly and approachable. They also appreciate my clothes and said they are lovely quality. They always make me feel welcome and will chat to me while going through them. I would recommend them as they are brilliant!

26 July 2022
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Don’t bother unless you have new unworn clothes. They go through each item individually and only take perfect clothes and shoes. Felt very uncomfortable while waiting and in the end told them to keep their money. Will not do this again.

16 April 2022
Unprompted review
Rated 1 out of 5 stars

Keston unit

Keston unit. Very unpleasant experience and made to feel all the good quality items were rubbish. Had to sit while they went through every item. In the end I put bags back in the car as I couldn’t be demoralised by it any more. The money wasn’t worth the treatment and I won’t do again, the local charity can have it.

28 January 2022
Unprompted review
Rated 1 out of 5 stars

Bad service

I went to the shop that is in Sunderland Southwick. The service was awful as the guy went through each clothes piece trying to find fault in it. These peices of clothes were all clean and fashionable and he was only interested in completely new stuff. When I pointed out that it was not what it was written on their leaflet, he became really angry and started shouting. It was appauling as this guy from abroad has never seen expensive makes and do not know that they tend to have darker colours etc., never again I will use them. What a difference was with their next door neighbours at Fulwell Road, no problem, very chatty and welcoming. Please avoid this shop at Southwick, better give to the charity.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I found the whole experience was good, the customer service emailed me a few times with updates and the delivery driver phoned me with a specific time. ⭐️⭐️⭐️⭐️⭐️

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Sittingbourne cash4clothes

Went to the shop in Sittingbourne, I didn't want to throw the clothes away as some of them were really good. The woman was extremely rude to both myself and my little boy (who didn't move off the chair once).
I didn't cash them all in as would rather give them to charity than be treated like that

15 October 2021
Unprompted review
Rated 1 out of 5 stars

Very poor experience this morning at…

Very poor experience this morning at Leicester B&Q Cash4clothes.
No information how much for 1kg. No recipe.
Attitude of the lady working there very poor.
Waist of time.
For 15kg of Clothes I received £6.
Never again.
Would rather take to charity shop next time.👎

28 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look