Cash App Reviews 

I have been with cash app for more than 11 years. The company used to be good. Now, as of late, for the last 2 years every few months they Hold my money in Pending and do not let it go for several months without explanation. When one tries to find out what is wrong, all that is there to respond is AI. They keep you in a loop on Purpose, so that they can keep your money. They do not ever ask for more documentation or anything further, to move things along to resolution either. They don't care. It's as if they want to keep you in Pending mode so they never have to pay you. How long legally can they hold your money? I'll be checking with an attorney next. I know they had a class action lawsuit and settlement as a result. Looks like it's time for a new one. Right NOW I have 1150 that is being held as pending since APRIL 1, 2026. I have yet to hear from ANYONE about why. Imagine that, in this time of the economy. Be Safe, DO NOT USE CASH APP.

O rating. SENT MONEY TO SOMEONE. THEY HAD TO CREATE ANOTHER ACC I UNT JUDT TO BUY ANOTHER CARD, CARD DOES NOT WORK. ACCIUNT DOES NOT EXIST. CANT GE T MONEY SENT BACK TO ME .. NORRRF.. CAN THEY SEND MONEY BACK, CASH APP CANT SEND MONEY BACL

ACC I UNT DOESNT EXIDT ON THIS SIDE.. THIS HAPPENED May 20,2026 s t I'll today, customers act. Cant be used with t h their brand new card
. HOLDING MONEY HOSTAGE... CASH APPPP STOP IT.. send my money back.. stop messing over seniors

Cash app deactivated my card a few years back and will not replace it. They said that I violated the terms but all that happened was that I inquired about an unfamiliar charge and the representative closed my card without my consent. It was like a small charge nothing crazy I only wanted to know where it came from and apparently asking for help goes against the terms. I did not use rude language simply asked “what’s this charge” and they deemed that enough to deactivate my card and make it unavailable for replacement. So be warned that if you ask more than a few times about an unfamiliar charge because they did not help the first time they will deactivate your account for violating the terms.

cash app has been there when i need to make a quick transaction and has deals you can save with

Cash app is usally a great working app. But today when I finally got enough money to go buy some jeans at walmart it FAILED ME! I lost my card and thats why I've been using it. I was so excited to buy some new clothes but had to put a bunch of clothes I picked out back because the app was tweaking out! And was asking me to re put in my card, WHICH I DON'T HAVE back into the system. LEAVING ME STRANDED!.... Disappointed...

They take my money when i tried to appeal or dispute it they’re saying I can’t when I never made the purchase

I've been with Cash App a while now and more than once I had a problem with
Seller and needy Cash App to help me out. Accompanying, the company says there's selling something for 8 dollars i purchased one immediately. Check my cash app and seen that they charged me one time, thirty seven ninety five and again sixteen ninety five 4 something. That was supposed to cost eight dollars i emailed the company within 20 minutes to cancel the order. Get a refund they weren't doing that
So I contacted Cash App with the evidence of doing that. And it denied my claim and let the let the claim let the billing go through. They never hook out for people. The whole reason I go with them is to have somebody back me up on my money. Well, they don't do that. And the customer service sucks.I would not recommend it company

I wish they had a ZERO start for your review! Your customer service sucks! They are all from other countries! They lie to you, hang up on you, transfer you. They say anything just to make you go away! I talked with a supervisor today Griffin! I’m taking notes on names, time and dates because it all matters when it all comes out. I said I’m not going away until you resolve my fraud claim. So, get ready to keep hearing from me and I have friends in high places. So, you need to be doing something on this fraud case all the way back on 3/27/2026 and 3/28/2026! CashApp, you have a problem and you need to fix it. Customer service. You can help get your customers money back. You need to try harder before you are exposed and lose big in the end!!!

If I could give a 0 I would. They deactivated my account talking about i violated the terms & conditions stating about me ordering something that has to do with serial activity & the only thing I bought was 2 vibrating belts that go around your waist, even after I appealed it they still say the same thing. They said they investigated, I don't know what kind of investigation they did. But they're lying & i hate they got this on me when it's not true, I even tried to email them a picture of what it was & it wouldn't take the email. I think they figure out who they give these cards to & discriminate against certain people because it's so many people I know that says there card has been deactivated for no reason & they just say forget it, but like a fool im still trying to fight it because I hate a damn liar. Yall will get your karma soon for how you do people.THANKS FOR NOTHING!!!!

I signed up for direct deposit cash app says that you get your funds 2 days early, but guess what it's not what you think, cash app interpretation of early is when the funds hit the cash app bank you have to wait 1 to 2 days after to recieve your money that's cash apps of getting paid early not before after, normally this type of early access means if your deposit is scheduled on the first of the month you should recieve your money days before the first , nope cash app doesn't do that false advertising if you ask me

Also when you talk to customer service they repeat the same script dont know what is a corporate office number you are talking to agents that say anything to you just to get you off the phone im going back to my chase bank false advertising just look at the response they repeat the same thing no help

I have never seen anything so asinine in my life. Here's the proof that the scammer who is taking my money, was in pending status when I contacted Cash App because they are so lazy and they do not believe in supporting their customers. It shows here in this response that now they want me to contact the police and make a report.Because there are too lazy and stupid to beget behind their customers. Don't use cash app, they are thieves!

I know you are looking for a different outcome, but we must clarify that we are unable to overturn the original decision or take any further action regarding this transaction.

To ensure you have full visibility into why this conclusion was reached, we would like to firmly reiterate the key milestones of our review:

1. Transaction Details: The transaction of $695.44 with MAJED SALEM OMAR Establis processed on March 24, 2026, at 8:51 AM CST.

2. The Pending Status: When you initially reached out while the transaction was pending, it was held temporarily by the merchant. While we understand you requested that it not be processed, a pending authorization cannot be canceled by Cash App while active; it must either be completed or allowed to drop off by the merchant's payment network. In this instance, the merchant went ahead and completed the charge.

3. Dispute and Appeal Investigation: You formally disputed the transaction on April 3, 2026. Following a full investigation, the claim was denied on April 7, 2026, as the transaction details indicated it was authorized. You later appealed this decision on April 12, 2026, and after a secondary compliance review, the appeal was firmly denied on April 19, 2026.
Because both the comprehensive investigation and the subsequent appeal verified the transaction as authorized under our network internal guidelines and policies, the decision is final and Cash App cannot issue a refund.

We completely acknowledge your frustration with the timeline and the conflicting information you feel you received from support. We take this feedback seriously and are actively utilizing your experience to improve our internal training.

Since no further financial actions can be taken by Cash App on this matter, we highly recommend continuing to work with local law enforcement on the police report you mentioned. We are fully prepared to cooperate with authorities and provide any necessary data they officially request to assist in their external investigation. Additionally, we encourage you to contact the merchant directly or follow the in-app steps previously provided to block this business from any future interactions.

We appreciate your patience throughout this process, and we are truly sorry that we could not provide the specific resolution you were hoping for.
Finally, I can confirm that the information previously provided is complete and accurate.

Should you need further assistance from Cash App Support, you may contact us:
a. In your app
b. Call us at 1-800-969-1940. For more ways to contact Cash App Support, check out .

Warmest Regards,

Santiago
Cash App Complaint Operations Team

Customer Service is a fraud and refuses to help and will keep your money!!!
Denied requests and appeals and they deny you any options for help or any other assistance. They allow your debit cards through their company to be hacked and have fraudulent charges on your account. No security. Kept getting changed from T-Mobile,

I DONT HAVE ANY T-MOBILE ACCOUNTS associated to that card or account!!

Money paid to the wrong account, the account that was closed because of the fruad charges and refused to credit it back to my active account so I CAN send that money to a more secure platform. Makes sense that they allow scammers in their system as they are SCAMMERS and probably the ones doing this themselves. Either way...
Good luck with any issues you might have with them,they will take from you and deny you and YOU will be left in the dust. HEADS UP...They only allow you one appeal.
So make it a good one, but save yourself the trouble. You're already DENIED.

I tried contacting the support team once. The Cash App representative I spoke with behaved as if he was talking to a close friend rather than a customer. He was laughing and joking, and I could hear women in the background giggling as well. I ended up hanging up and decided not to call again.

If I could give 0000 I would. I canceled a payment and they said 1-5 business days to get my money!!!! I talk to a rep and she said 10 days!! They are crooks!!!

To be honest they don't need any stars. I recently had an incident where a drug addict relative of mine stole my cash app card and used it and was able to get cash at the grocery store. I caught the transaction and immediately contacted cash app about it it was denied my appeal was denied my second appeal was denied I am a single parent of a 5 year old child why would I authorize someone to use my cash app account that makes no sense. I guess when you outsource the foreigners you can steal whatever type of money you want cash app is a bunch of thieves liars they didn't investigate anything. I think all of their operators should be American I can care less about the labor laws because the labor laws are b*******. This institution needs to be investigated who knows how many times they have stolen money from someone over the years I know they stole over $7,000 for my mother back in 2001 I know they also kept over $5,000 from one of my nieces in 2003. I know they stole $500 out of my dad's account in 2017. I know that they let someone take over $2,000 out of my daughter's mother's cash app. But mine was only $60 and some change. They continuously are saying that it's an authorized transaction when clearly it was not an authorized transaction. They put a supervisor in that was American to continue on with BS about an investigation that was never done how can you do an investigation in 10 minutes by looking at someone's transactions. Yes it was out of a neighborhood store a well-known chain grocery store but I was not there that day until I saw the transaction and then I went there and found my card at the store and later on found the relative and confronted him cash up says there's nothing they can do about it how am I supposed to feed my child who's going to tell her that someone stole her money. Thanks Cash app you're the freaking best at committing fraud telling lies and who knows what else or what other crimes you have committed.

My business lost it's lease. It was 4 months before I reopened. Cashapp closed my account for being closed for 4 months without any prior messages. They said file an appeal, it was denied. I just called & they acted like they could not find my account. DO NOT TRUST cashapp. I see a lot of accounts were closed & bad feedback given on trustpilot. AVOID cashapp

I paid a merchant via Cash App. I had been using the app to pay this particular merchant for years. This last payment was sent to said merchant, but the merchant never received it. I requested the support time to look into where the money went. They didn’t even attempt to find it. The decline to refund was after reviewing my dispute but making no attempt to find out where that $500 went. I never said I didn’t send it. I said it did not arrive. So, I’m not using this app and would suggest no one else uses it until and unless they do a better job at finding the ACTUAL cause of the glitches.

Live cashapp helps to send money to family and friends

I used to have cashapp before till it was hacked i tried to make a new account but they can't help me out because my social security is verified on my old account smh.

Had somebody on cash app got some of my money even with the card locked when I try to tell them they I did not make a transaction or payment action Athey keep saying I did I think if I had Ny money left in there I I would take out before they do!!