Cash App Reviews 

If i could give a zero stars I would, I was loving the borrow feature it really came in handy but I got hospitalized for over a month and was late paying it off, and for that one time of tardiness my borrow was suspended im assuming for good its been well over a year and I was only a month late. Im super frustrated and annoyed. Thinking bout closing it and entering into the lawsuit against them for there loan practices

I wish I could give you 0 stars but I have to leave something to say something. I added money from two places this morning and the second place failed. The external bank sent the money and you guys didn't post it. I tried to explain this and I got transferred to a place that couldn't even help and I had to repeat myself and was still misunderstood. The second person had a stuttering issue which made things worse. Long story short, he hung up on me and my money is gone. Why have people working for this place who can speak English but doesn't comprehend it? Then there's no manager available for escalations. The last thing I want to hear is "I understand" when CLEARLY they don't. I hate having to call.

I have never contacted support at cash app and had any luck resolving anything They also talk over you when your trying to get something resolved and literally never make sure to do anything for the customer in any timely manner

ABSOLUTE DOGSHIT APP I CANNOT REMOVE A SPONSOR BECAUSE I CANT GET AHOLD OF THEM, ABSOLUTE SHIT OF A COMPANY

Shut down my account accusing me of being a thief. How offending. Then in the next message they thanked me for being a green customer. What a joke! Customer service is rude and lies to you. I have never been so poorly treated by a company that appreciates im a customer. Horrible experience

They won’t give me my account back and the denied my appeal even though I gave proof I’m sure they didn’t even look at .Support is telling me to make a new account but whats the point ?? Just give me my account back instead.

Update : messaged support and they were zero help per usual .

I am writing to express my frustration regarding a Cash App transaction that has been pending since June 21.

On that date, my mother sent $170 to a friend to help him purchase groceries. Since then, the payment has remained pending. We have contacted customer support multiple times through the app and exchanged numerous messages with the virtual support team, but the issue has still not been resolved.
In addition, I have called customer service three separate times. During the first call, my mother spoke with a Spanish-speaking representative. On the second call, I spoke with an English-speaking agent, but because the account is under my mother's name and she only speaks Spanish, the agent stated she could not assist me and simply transferred the call. I believe the situation could have been handled better. The agent could have transferred the call for authorization or connected us with the appropriate representative without requiring us to start the process over. The experience felt dismissive and unhelpful. My main concern is the excessive amount of time this transaction has been pending. How long should it reasonably take to either complete the payment to the recipient or return the funds to the sender? It has been well over two weeks, and we still have no resolution.
In today's financial system, even traditional banks typically process refunds within 3 to 5 business days. I do not understand why Cash App has taken so long to either release or refund these funds.
I respectfully request that this matter be reviewed immediately and that the pending transaction be resolved as soon as possible. I would also appreciate a clear explanation for the delay and an estimated timeline for when this issue will be resolved.

I had cashapp for five years. Everyone knows that most vendors take cashapp and many people are relying on it to transfer money. I used it to collect donations for dance events, collecting rent from renters and sending money to pay mowers and house sitters. Logged in yesterday and it’s been unceremoniously closed. When you call, the idiots on the telephone are very cheerful in letting you know they can’t tell you WHY it’s been closed but that you’ve clearly violated SOMETHING to be shut down. They say they’ll contact you and all you get is a form letter email just saying YES you have violated their terms, no explanation of what term you violated, no info on this supposed ten day research they are SUPPOSED to do, just a form letter in 24 hours. Cashapp was nice when it worked but honestly to have any company lock you out of an account that is tethered to your bank without any reason or valid attempt to let you TALK to the “investigation team” is probably just running some kind of scam of their own. For this reason, I would not recommend it. It’s great when it works but they can and they WILL lock you out at the drop of a hat and will not and are not obligated to give you any explanation or attempt to redeem yourself. You’re accused, “found guilty” with no explanation and dismissed unceremoniously. Take your money and your business elsewhere!
In reply to this silly Cash App message which is just another form letter, I did reach out to Cash App and they had no answers and no help. Find another form reply to send so you appear helpful and full of answers when you’re not.

So not use for any business account they will close your account without any warning mine they said for gambling, but as a woman who takes care of her kids and works 40 to 50 hours a week, I have no time or no desire to do that so they close my account and put a delay on my payments for my business I would never recommend using Cash app for anything but sending and receiving money. I would never have any deposits put in Cash App

TERRIBLE COMPANY - part of PayPal Mafia and follows the same path of insane customer experience. From using screen shares to copy your apps and data to putting transfers on hold without prior notifications.

Had a $370 problem with Temu vendor.
They would not cooperate but cashapp came through for me.
They said give us 10 days but on the 5th day my bank account got all the money back.
Thank-you Cashapp !
Alfredo

I was a day one cashapp user. I personally saw many glitches, predatory practices, and horrible customer service. I have lost money that I will never see again thanks to the mistakes made by this application. The employees of cashapp even told me they feel the company is not working hard to reverse mistakes, while I was calling in asking for help. Very disappointed in my experience overall, I have since removed all assets and deleted my account.

OUR founding fathers would have been very pleased of Company's just like this. There is simply just too much to say to advocate for this App. Keep all of your eggs in one basket and keep CaSh APp as the basket. Their lending rates and other fees are simply crushing what their competitors offer. They're so low I honestly don't see how they make any money.

There customer service is terrible & they do not help you with issues at all. Easily hacked/scammed, & just forget about even trying to get your money back.
I'm deleting my account & will just use zelle through my bank from now on.

Cashapp is pisspoor on so many levels. I've been trying for over 30days to get a refund from a business that says failed on her side. The merchant isn't helping me NaturallyComplete919 LLC (don't book her for anything) and said it was out of her hands. I've filed multiple disputes only for them to be denied. Cashapp sounds like my friends and I sitting in a room with no windows and gaslighting every one. Why and how are they still in business?

I dont even wanna leave them 1 star. They are horrible. They let an unauthorized account link to my profile and when I sent myself money and it took forever to come I went and checked everything to make sure I did everything right and I noticed the card on my account was not the last 4 numbers of my card so I immediately called cash app and tryed to get my money back that was May 11th 2026 at 7:45am. I filed my 1st complaint and they told every lie to keep my money. I filed with the complaint dept. 1st then the CFRB, then the BBB, and every time they said they closed the case because the funds were handled properly. I was told that my bank that received the money had to track it and find it. How when they never sent it to my bank IT WASNT MY CARD! So just now I filed a police report and im going to the Texas Banking Commission to put Cash App in arbitration. THEY WILL STEAL YOUR MONEY THE MINUTE YOU ARE UNAWARE THAT THEY LET A UNAUTHORIZED ACCOUNT LINK TO YOUR PROFILE. THEY DO IT ALL THE TIME ASK GOOGLE HO Q MUCH THEY ALREADY STOLE FROM PEOPLE LIKE YOU AND ME. THEY ARE NOT GOING TO KEEP MY MONEY. I WILL FILE WITH EVERY SINGLE BUREAU AND BANK AND POLICE DEPARTMENT FROM HERE TO BLOCK INC. FRONT DOOR. THEY ARE SCANDALOUS AND FOR WHAT MY LITTLE CHANGE DONT MAKE SHIT TO THEM BUT IF YOU LOOK AT ALL THE PEOPLE THEY DO IT TO THEN YOU KNOW HOW THEY GOT MONEY. FROM STEALING FROM PEOPLE WHO ARE JUST TRYONG TO SURVIVE OUT HERE. I HOPE ALL OF THE PEOPLE THAT RUNS THAT COMPANY HAS TO WATCH THEIR PARENTS GROW OLD SLOWLY AND LOSE EVERYTHING THEY HAVE CUZ SOMEONE STOLED ALL THEIR MONEY AND YOU GO BROKE FROM BEING EVIL SO YOU CANT DO SHIT FOR THEM BUT WATCH THEM SUFFER UNIMAGINABLE PAIN THATS WHAT WILL REMIND YOU EVERYDAY THAT YOU WERE NOTHING BUT SATANS LITTLE TOY STEALING FROM PEOPLE WHO WORK 2 FULL TIME JOBS AND A PART TIME JOB SO MY KIDS DONT GROW UP LIKE YOUR THIEVING ASS

I know several people including me that has had there account shut down for no reason an refused a reason why

Discriminatory, I purchased Bitcoin and I am unable to start trading because this company is looking for every excuse not to allow mw to do so, The issue: my name. The driver's license information has my two first names and last name. In my profile there is a section where I can change my name up to 2 times. I changed my name as it appears in the drivers license using their customer service staff. I received an email from them demanding the a lot of legal documents like they are such are government officials. I wonder if they have a discriminatory policy, it seems to me this situation is more discriminatory on their part.

Just had another conversation with cashapp,i was told that bc it was longer than 60 days a new case would have to be open,just more lies and more of the run around,banks can't do anything because of their classification,so they can and will steal your money,lie about it,play games with you like their one rep who claimed he couldn't even find my account,and unless they feel charitable,your out of luck,use cashapp at your own peril

Just like Chime they reel you in making false promises that they don't keep. Cash App says "Spend $500 on your cash card and get Green status. Then you can borrow $500. A Green Lie. Due to the upcoming holiday I've been out all day buying food and having clothes. I've spent over $500 making sure my family enjoys the 4th of July. Now that I went over my budget thinking I could borrow $500 I've found that the whole thing was a lie. I'll be closing the account and real soon.