I love the design of the casing. However the power button is pretty tough to press and also the camera slots are small that I had to remove the camera casing which now there's no safety for my camera... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m giving 4 stars because CaseX was a good experience in ordering and having the order prepared timely. However I would recommend they don’t use UniExpress as a shipping carrier. They were the wor... See more
Company replied
Well it was great really great there is one thing though I Think I Got the wrong design that I Wanted but I could of cause also be me that orded the wrong one so actually nothing negativ to say about... See more
Company replied
First I was a little sceptical, because there is a ton of international websites where the whole business is a scam. However my Case X Kingdom order turned out to be an outstanding and fascinating pr... See more
Company replied
4.0
Great
97 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took awhile but the wait was worth it
Took awhile but the wait was worth it. Got buy 2 get 1 free deal. My friends and I are digging these cases.
29 January 2025
Unprompted review
Reply from Case X Kingdom
Hey Christopher, love the love!
Item not received!!!
What a terrible experience…item not received, (well not at my address anyway). Customer service team lack basic skills, unprofessional and not interested, patronising as well as lacking empathy. Don’t waste your money!!!
21 January 2025
Unprompted review
Reply from Case X Kingdom
Hi Chloe,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. If your parcel was indeed shipped to the wrong address, we’re more than happy to look into this again. In such cases, we offer a one-time free reshipment, with the option to update the delivery address to make sure it reaches you safely.
Please reach out to us at info@casexkingdom.com, and we’ll review this right away.
— Case X Kingdom Team
DARTH VADER COOL!!!!
I love these cases for a few reasons. #1 being that they have DARTH VADER cases. #2 the cases provide various degrees of protection based upon which case you get. #3 the cases can be MagSafe so you can use MagSafe devices. #4 because they have all kinds of very COOL CASES!!!!
3 January 2025
Unprompted review
Reply from Case X Kingdom
Thankyou so much for this feedback! Happy you are loving your cases and our variety. Hoping you stop by with us again in the future! :D
Reply from Case X Kingdom
Very Much Wow! Appreciate you Kasey!
Got my phone case in a reasonable…
Got my phone case in a reasonable amount of time, was cost effective and didn’t cost me an arm and a leg. Good quality & a great image on the case itself. Will be buying from here again!
4 January 2025
Unprompted review
Reply from Case X Kingdom
Appreciate the review Urban! Looking forward to your next visit! ⭐
Reply from Case X Kingdom
We love creating new designs too! Looking forward your next visit! ⭐🔥🤞
Love the design
Love my case. It fits perfectly. I got the Star Wars Mandolarin for the Iphone 16 Pro. Its good for when I go out and about. I use more bulky cases at work.
26 October 2024
Unprompted review
Reply from Case X Kingdom
Appreciate the review Alain, Glad you love the case! Hope to decorate your phone with more designs and cases in the future! ⭐😊
Not what I expected
Not what I expected. Thought the case was rubber with a painted design. It's just printed plastic. Nice design, but it's a fingerprint magnet and will probably scratch easy. I don't feel it's worth the price I paid. Should be twenty dollars cheaper. Didn't take long to ship as it came from China. Don't think I'll order anything from them again.
19 July 2024
Unprompted review
Reply from Case X Kingdom
Hey Raul,
We’re sorry to hear the case wasn’t quite what you expected, but we really appreciate you sharing your feedback. The material and finish can vary depending on the case type ordered — for example, our Matte Lux line features a smooth printed polycarbonate shell for a sleek, durable feel, while our Lux Cool cases use a flexible hybrid material with a slightly softer texture.
We completely understand that material preference can vary, and your feedback helps us continue improving how we describe these details on our site. We’re glad to hear the design and shipping time met expectations, and we truly appreciate you giving us a try.
— Case X Kingdom Team
MOST UNPROFESSIONAL CUSTOMER SERVICE I…
MOST UNPROFESSIONAL CUSTOMER SERVICE I HAVE EVER SEEN!
This is how customer service responded to me after no tracking updates for 3 weeks.
They are shipped as we are not USA based your items are currently on their way to USA customs. I can give you our backend link to show you it has been it its journey to the USA for a few days now. Order is not able to be cancelled.
My response was I am reporting as fraud to my bank as there has been no update to this order.
Company response:
We have just sent you an updated tracking link and USPS says it should be with you by the 24th, sending people threats is not the best way to go about life friend. :D
Stay far away from this scam. I haven’t gotten anything but if I do I will ship it right back. And the label came from CA and was created 2 weeks after complaining and trying to cancel.
20 June 2024
Unprompted review
Atrocious
Absolutely appalling customer service responses (if you can get one) and bad quality items.
15 January 2024
Unprompted review
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