Case24 Reviews 2,628

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, noting that cases are well-made, durable, and effectively protect their phones. The print quality is frequently highlighted as excellent, with vibrant colors and clear images that are true to the original design. Many people appreciate the ease of customizing their cases and the overall satisfaction with the final product. However, some customers experienced significant delays with delivery and a lack of clear communication regarding their order status. A few other people also felt that the materials used were cheap, or that the print quality was poor with fading or imperfections. There were also mentions of slow customer service responses and issues with tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their custom phone... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with the print quality... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays and poor tracking... See more

Order

People report ambiguous experiences with order, with some customers expressing frustration over a lack of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some expressing happiness and praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping way delayed, but the quality was pleasant. feels nice, doesnt seem to scratch off, and is a clear image. Customer service responds within a day or two.

Rated 4 out of 5 stars

The case is fantastic. Took my picture and made a very nice iPad case, my wife was thrilled with it. My only downside was delays in delivery and rather poor communication on what was happening.

Rated 4 out of 5 stars

Print quality is excellent, However I would adjust the charge port hole to be little larger on the screen side as my charger keeps popping out unless I lift the top a little and the flashlight hole an... See more

Rated 4 out of 5 stars

Although there was considerable delay, the end-product is excellent and worth waiting for. This replaces my earlier (negative) report when I feared that I would never see an end-product, but Case24 de... See more


Company details

  1. Electronics & Technology

About Case24

Written by the company

Let us know what you think of your case! Click here to contact our customer service for questions or complaints.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good product, slow delivery

Can’t fault the product or print quality, was sweating a bit on the delivery for Christmas but looking at the contact address I think it may be in Holland so maybe they should be a bit more open about that so customers know there will be a longer delivery date.

8 January 2025
Rated 1 out of 5 stars

50 days and still no phone case & not a…

50 days and still no phone case & not a single response via email from Case24. I feel ripped off! I've sent 6 emails requesting tracking updates, or updates at all, and not a single one has been responded to.

6 January 2025
Unprompted review
Case24 logo

Reply from Case24

Hi Rebecca, we’ve attempted to contact you, but it’s possible our messages landed in your spam folder. Could you please check this?

Rated 1 out of 5 stars

Missing order

Placed an order on 5 th December still waiting for my order track says Evri has it Evri says they are still waiting for it . Emailed them no reply went on customer support blocked by firewall.

18 December 2024
Unprompted review
Rated 2 out of 5 stars

Poor image quality

Poor image quality. Worse I’ve purchased yet. Delivery took over the recommended timescale

12 December 2024
Case24 logo

Reply from Case24

Hi Jowan, we are sorry to hear that you are not happy with the case. Could you please contact our customer service to resolve this?

Rated 5 out of 5 stars

Exceptional Case24 Product

My newly arrived iPhone case is perfect in every way. The sailboat (and sailors) photo reproduction is a visual copy of what I sent to Case24. The case was easy to snap into place (and remove if necessary for SIM card change). A much better fit than the tight original. Case24 did make a couple of slight adjustments, one involving AI, which contributed to producing a 100% clear reproduction. Thank you for that.

7 December 2024
Rated 3 out of 5 stars

Took Too Long and Poor Communication

This took a while to arrive. I ordered on 23/11/2024 and the order didn't arrive until 10/12/2024. I asked for an update and got no response whatsoever, and there's no phone number available to call customer service. The items arrived in a thin bubble bag which didn't seem the best due to me having ordered glass screen protectors along with the case. The case looks fine, however, we'll have to wait and see how the quality holds up over time.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care.

Case24 provided excellent customer care. My queries were responded to quickly and I was reassured that picture quality was adequate to achieve a great result. Overall, I was extremely happy with the end product - it was above my expectations!

4 December 2024
Rated 5 out of 5 stars

Good Quality, What I Ordered

I ordered a personalised case for my Galaxy S24+.
Feels good to use, and doesn't restrict any of the buttons to press. Doesn't restrict access to the charging port either, nor the speakers.
Personalised art for the case is cropped just as I set it for, and looks in good quality!

26 November 2024
Rated 1 out of 5 stars

Airpod case doesn’t actually fit so not fit for purpose!

Ordered AirPod case, it doesn’t actually even fit the AirPods the top falls off when opening so it’s not fit for purpose, clicked to contact on website and my IP is blocked and I can’t actually contact them?! I need to return the item as obviously it’s useless! (And yes I did order the correct case / size etc)

18 November 2024
Unprompted review
Case24 logo

Reply from Case24

Hi Becky, we are sorry to hear that. Please sent us a photo of the issue at contact@case24.com.

Rated 5 out of 5 stars

Great product

Great product. Fast delivery. I had ordered 2 by accident. I messaged the seller and they got back to me really fast. They cancelled the item and refunded me straight away.

I would recommend.

11 November 2024
Rated 3 out of 5 stars

Colors too light

The colors on the phone cover were much lighter than the painting photo I used when ordering. This was very disappointing because the photo of my painting had lots of bright colors.

8 November 2024

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