Complete scam of a company. Free 3 day trip. Mail us 100$ to start the process, 240$ for taxes and fees, and fill this voucher by hand. Wait 2 months responses only by mail. Itinerary finall... See more
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See what reviewers are saying
We paid Casablanca Express Travel a $992 deposit for a confirmed Caribbean cruise on Jan 18, 2026. After weeks of ignored calls, our agent finally told us our cabin had been given away and the cruis... See more
If you feel like wasting your time in their presentation, getting your deposit taken in a bait and switch (told you would be staying in one location and and finding out its a half hour away) then plea... See more
It's time Trust Pilot considered allowing a Zero Star. I would certainly use it here. Customer service cannot get worse than Casablanca. Rude, discourteous, fragrantly obnoxious, crude, unbridled.... See more
Company details
Information provided by various external sources
Casablanca Express has been helping millions of travelers make lasting memories for nearly 40 years. Our combination of quality service, travel value and exciting destinations has made our Los Angeles based travel agency a leader in the travel industry. Casablanca Express is the preferred travel agency for companies that require fulfillment services for a variety of travel packages. Casablanca Express humbly began in 1980 starting providing mid-week trips to Las Vegas, Lake Tahoe and Reno. Casablanca Express is proud to say we now provide travel services to 100,000 passengers annually. Casablanca Express travels to a variety of destinations including Orlando, Las Vegas, Hawaii, San Francisco, Catalina, Lake Tahoe, San Diego, Mexico and many more. Casablanca Express is partnered with several major airlines, hotels and cruise lines. We are renowned for our commitment to customer satisfaction. Casablanca Express specializes in blending world class customer service, experience and incredible travel value. These core company elements have made us a trusted travel partner in the industry for nearly 40 years.
Contact info
6300 Canoga Ave #550, 91367, Woodland Hills, United States
- 800-315-2065
- info@casablancaexpress.com
- casablancaexpress.com
1.3
Bad
875 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just spoke with Nicole
Just spoke with Nicole, to book our dates for our next vacation. She is very courteous and helpful. Keep up the great job.
Cindy from Canada.
22 January 2020
Unprompted review
Nichole assisted me with verifying my…
Nichole assisted me with verifying my order was process properly. Great customer service
22 January 2020
Unprompted review
Nicole in customer service was very…
Nicole in customer service was very quick and attentive and very helpful with booking my travel date I was very pleased with her service thanks nicole
22 January 2020
Unprompted review
5 stars for Michelle
Michelle was quick to understand my predicament and very attentive in remedying the situation. She was thorough, courteous, and knowledgeable. Five stars is my sincere recommendation.
21 January 2020
Unprompted review
Linda in customer service was very…
Linda in customer service was very helpful in getting my dates booked for my cruise. She went the extra mile to assure I would have a smooth booking process. Thanks Linda!
21 January 2020
Unprompted review
Customer service
I spoke to Angie, was able to assist me with comprehending this whole procedure . Thank You angie
21 January 2020
Unprompted review
Nicole from customer service was…
Nicole from customer service was awesome! She was so helpful and helped me with everything I needed. She was easy to work with, super kind, and very polite.
20 January 2020
Unprompted review
Michelle was very helpful when I forgot…
Michelle was very helpful when I forgot to send in my confirmation letter. She accepted it late so I did not have to adjust our travel plans!
20 January 2020
Unprompted review
I misplaced my certificate and found it…
I misplaced my certificate and found it months later. The certificate had expired i called and spoke with Michelle, she was so awesome she said she would accept it with no problem. I mailed it in, now can't wait for our trip to Cabo. Thanks Michelle for the great customer service you provided.
Cecilia Esparza
20 January 2020
Unprompted review
I had accidentally misplaced my letter…
I had accidentally misplaced my letter confirming the date of my trip Angie was able to accept it past the expiration date . Looking forward on my Hawaii trip .
17 January 2020
Unprompted review
My wife and I wanted to celebrate our…
My wife and I wanted to celebrate our honeymoon, and wanted to make sure we could receive some help in doing so. After calling Casablanca Express and talking to Michelle she went above and beyond to make sure we can go. Big thanks to Michelle for getting us a date for our trip fast and early. They should clone her, because she is definitely management material.
17 January 2020
Unprompted review
Linda
Linda was extremely helpful. Made the start of the process super easy!
17 January 2020
Unprompted review
Casablanca has been very wonderful
Casablanca has been very wonderful to work with. Always very friendly and helpful.
I Spoke with Angie and she went out of her way to help us with our travel. I would recommend her and Casablanca to anyone.
16 January 2020
Unprompted review
I talked to Michelle and she was very…
I talked to Michelle and she was very helpful in rescheduling my trip dates.I am very happy with their customer service and rescheduling.
15 January 2020
Unprompted review
Linda was excellent to work with!
Linda was excellent to work with. I had a couple trips to book and she was very knowledgeable and patient as we worked through all the restrictions from Casablanca and myself. Definitely wish I had started the process earlier.
14 January 2020
Unprompted review
The worst place ever
The worst place ever. They take your money refuse to sent you the information you need to go on the trip you have paid for. I am getting ahold of my attorney on Monday. The people are rude and it is a scam.
11 January 2020
Unprompted review
This is for Michelle
This is for Michelle. She handled my issue quickly and made me feel valued as a customer. Thank you!
11 January 2020
Unprompted review
Top Notch - Michelle
Michelle was great! Gave me above-and-beyond customer service... Thanks again, Michelle!
10 January 2020
Unprompted review
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