Casa & Beyond Reviews 

1,517
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,296 reviews, reviewers had a great experience with this company. Customers frequently mention that the products are beautiful, comfortable, and match the online descriptions perfectly, bringing a cozy feel to their living spaces. People also love the vibrant colors, noting that the fabrics are soft and hold up wonderfully after washing. Some reviewers were not happy with the delivery times, noting that shipments from overseas took quite a while to reach their homes. A few people also mentioned experiencing delays at fulfillment centers and difficulties in tracking their packages effectively. Others felt that some items did not meet their expectations regarding thickness or absorbency.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that items like blankets, couch covers, and bath... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, soft, and feature... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing a high level of disagreement. While many... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing smooth online placement with... See more

Website

Users describe ambiguous interactions with website, highlighting both positive and negative experiences. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality sofa cover that looks exactly as the website image. The material isn’t too thick for summer yet not thin. Love the colours. The only reason I’ve not given 5 stars ✨ s A) Royal Mail isn’t... See more

Company replied

Rated 4 out of 5 stars

I was reluctant to purchase having been disappointed many times with bad quality. However this rug is lovely. Not synthetic or toxic chemical smell but soft & warm. It is now fought over by membe... See more

Company replied

Rated 4 out of 5 stars

The blankets & towels are beautiful & so comfortable-the cotton is good quality. I bought 3 blankets & 3 towels (for gifts) & don't want to oart with any of them (my only complaint).

Rated 5 out of 5 stars

I was kept informed regarding shipping & delivery. My delivery instructions were followed. My product is exactly as shown in your ads. I really am enjoying my couch covers & eagerly awaiting my cou... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,517)

1,238 reviews in the last 12 months

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Rated 5 out of 5 stars

I LOVE, LOVE , LOVE my blanket.

Gorgeous blanket. It is exactly as it is shown online. So very, very soft too. I washed it as soon as it arrived. Perfect. The colours are so very beautiful - it's well named Boho indeed. Delivery took 11 days and that was fast. I LOVE my blanket and I have the creamy peach side and the green side so can alternate the looks. Two looks in one. If you're sitting on the fence make a leap - buy this and I promise you'll love it.

3 August 2026
Unprompted review
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Reply from Casa & Beyond

Love, love, love is exactly the reaction we hope for, and we are thrilled your Boho blanket is just as gorgeous as it looks online. Beautifully soft, perfect after a wash, and reversible so you can switch between the creamy peach and green sides, two looks in one is such a treat. We love that you would tell a fence sitter to take the leap. Thank you so much.

Rated 5 out of 5 stars

loving the feeling ...needed one for my bedroom and 1 for my chair

loving the feeling of my blanket....only 1 regret....should had bought 2

26 August 2026
Unprompted review
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Reply from Casa & Beyond

Loving the feeling of your blanket so much that one simply is not enough, that is the loveliest kind of regret. A second for the chair sounds like the perfect fix, and we would be delighted to help whenever you are ready. Thank you for the kind words, and enjoy every cosy moment.

Rated 5 out of 5 stars

Excellent products

Excellent products, service and website. Very professional and trustworthy.

26 August 2026
Unprompted review
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Reply from Casa & Beyond

Excellent products, service, and website, with professional and trustworthy to top it off, that is everything we work towards. Being seen as trustworthy means the most of all. Thank you for the kind words.

Rated 5 out of 5 stars

Very happy

I got exactly what i ordered, very happy with the products. Based on my experience i would recommend Casa & Beyond

21 August 2026
Unprompted review
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Reply from Casa & Beyond

Exactly what you ordered, and a happy customer to show for it, that is honestly all we set out to do. Thanks so much for the recommendation, it means a lot coming from real experience.

Rated 5 out of 5 stars

Fast shipping and product quality is…

Fast shipping and product quality is good.

25 August 2026
Unprompted review
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Reply from Casa & Beyond

Quick to arrive and solid on quality, that is exactly the pairing we aim for. Thank you for taking a moment to say so.

Rated 5 out of 5 stars

Beautiful design and quality bedspread…

Beautiful design and quality bedspread and pillow cases. Really nice feel to sleep on. Love this so much

11 August 2026
Unprompted review
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Reply from Casa & Beyond

There is real comfort in bedding that looks beautiful and feels just as good against you, and we are delighted your bedspread and pillow cases give you both. Knowing they make your nights that little bit lovelier means a lot. Thank you for such kind words.

Rated 1 out of 5 stars

Cheap Thin Blanket Not as Advertised

I purchased a Plush Stripped Warm Blanket from Casa and Beyond, Its nothing like advertised and certainly not plush, its thin and cheap, not worth the money. I would not recommend purchasing from this company. Overpriced for what they falsley advertise.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Blankey… I bought…

I absolutely love my Blankey… I bought two I gave one to my daughter and she adores it also. You have very good customer service when I was wondering where my blanket was they got right back to me they tracked it and told me everything I needed to know and received it. I’m laying on it right now. I love it ! thank you all very much. Antonyia Verna

24 August 2026
Unprompted review
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Reply from Casa & Beyond

Two blankets, one adored by you and one by your daughter, that is about the loveliest thing we could hear. We are so glad that when you wondered where yours was, the team jumped straight in, tracked it, and kept you in the know until it landed. And now you are cosied up on it as you write, that is the perfect ending. Thank you so much.

Rated 5 out of 5 stars

Excellent cushioning kitchen mattting

Excellent cushioning very comfortable underfoot

22 August 2026
Unprompted review
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Reply from Casa & Beyond

There is something quietly lovely about a mat that feels good the moment you stand on it, and we are delighted yours gives you that soft, cushioned comfort. Thank you for noticing.

Rated 5 out of 5 stars

These a good quality blankets and…

These a good quality blankets and certainly beautiful. Not as soft as people say but definitely comfortable. People complained they took a long time to arrive. I don’t remember how long mine took but I’d say it was two weeks or less. Perfectly acceptable! I am happy with my purchase! I do recommend!

24 July 2026
Unprompted review
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Reply from Casa & Beyond

We really value how fairly you have weighed this up. Good quality, beautiful, and genuinely comfortable is exactly what we hope for, and it means a lot that your delivery landed well within a reasonable window. Thank you for the honest, balanced take, and for the recommendation.

Rated 5 out of 5 stars

Delivery was fine

Delivery was fine, however it was a bit lengthy

15 May 2026
Unprompted review
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Reply from Casa & Beyond

Thank you for the fair note. You are right that the delivery ran a little long, and getting orders to you quicker is something we are always working on. We appreciate your patience, and we are glad it arrived safely in the end.

Rated 2 out of 5 stars

I ordered 2 blankets when they were…

I ordered 2 blankets when they were offering the bogo, I received 1 and not the other. I reached out, I did get 1 reply in regards to what they needed from my shipment I.e packing etc. and never heard back. I have to say I am disappointed with their lack of customer service!

13 August 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

Ordering two and receiving only one, then being left without a reply after you got in touch, is genuinely not the experience we want for anyone, and we understand your disappointment. Losing track of your follow up like that is on us. We would really like to put this right and get your second blanket to you. As we do not have your details here, please reach out to us and we will make amends properly.

Rated 5 out of 5 stars

Casa Beyond Blanket/Throw

Casa Beyond blanket arrived in timescale given. Very pleased with product which is beautiful. I recommend this company to customers.

15 August 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

On time as promised and beautiful in the end, that is the result we aim for. Your recommendation means a great deal. Thank you for sharing.

Rated 5 out of 5 stars

Very happy with experience and product

Very happy with experience and product.
Delivered 25/8

15 August 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

Very happy with both the experience and the product is exactly what we hope to hear. So glad it all came together for you. Thank you for the kind words.

Rated 5 out of 5 stars

Beautiful blankets

Beautiful blankets. Lovely colours, soft fabric which washes well and looks good even after multiple washes. I have 4 now and they have really brightened up my home.

1 July 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

Four blankets in, still soft, still lovely after wash upon wash, and brightening your whole home, that is exactly the kind of story we treasure. Colour that lasts and a fabric that holds up is what we work for. Thank you for coming back to us again and again.

Rated 1 out of 5 stars

Customer support is non-existant

Customer support is non-existant. They don't even acknowledge an enquiry. Made two attempts. Won't spend another cent with this store. It's no wonder Temu.com Australia is so popular. Temu knows how to encourage return custom.

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful.

Beautiful.. colors are exactly as they appeared online. It’s light weight & perfect for a peri-menopausal woman who sleeps hot. My only concern is that it is not large enough to cover my bed abundantly. I have a queen size bed & I ordered the queen size and it is not large enough to cover the sides of my bed. Size up!

12 August 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

Love that the colours came through just as they looked online, and that the lightweight feel is perfect for staying cool at night. We hear you on the sizing though, wanting more drape over the sides of your queen bed is a fair call, and your size up steer is exactly the kind of feedback we send straight to the team. Thank you, and here is hoping the next fit earns that fifth star.

Rated 4 out of 5 stars

Product is lovely and exactly what is…

Product is lovely and exactly what is advertised

21 August 2026
Unprompted review
Casa & Beyond logo

Reply from Casa & Beyond

So glad it turned out lovely and just as advertised, no surprises, exactly how it should be. Here is hoping the next one gives you a reason to make it five. Thank you.

Rated 1 out of 5 stars

Returns avoidance by customer service and snail delivery

I recently placed an order of over £200. The items were shipped individually despite being 4x the exact same product . They took 3 weeks to all arrive one by one. I also received good that did not match the web description. Customer services are doing their best to make any returns process very difficult and inconvenient oh and up to 70 days for any refund. If you value speed , efficiency and value for money DO NOT buy from casaandbeyond.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

You won't get your order

I ordered kitchen utensils in australia three weeks ago. They have not arrived. For two weeks the tracking on the company website says they are waiting to be picked up by courier. Customer service has been no help. This company is a scam.

20 August 2026
Unprompted review

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