Carwiz Poland Reviews 

My experience with Carwiz Chopin has always been great, especially thanks to Amanda.

The worst hire car company ever. Stay away from them it is a scam.

I hired a car via Booking.com to pick up at Rseszow aiport last October, the car was dirty outside and inside.The car was not taken care of but they had nothing else to offer me.
I also had to hire at an additional cost a GPS device that was was supposed to return to the customer service at the airport.

On my return the customer desk at the airport was closed so I had to leave it with a different hire company that was open. There was nobody to return the key and properly check the car on return. I left the key in some key box they had to go and take my flight.

I received an email a day or two later and they charged me over 600 Euros on my credit card and submitted some fake pictures that I scratched the car!!!

Stay away from this company they are a scam.

rence:
CJT-170707556
Group:
Kia Sportage 5 doors A/C or similar
Pay Online
3.15 €
Pay on Arrival
21.06 €
Car Hire Charge:
24.21 €
Flight No.:
fr2148
Unprofessional and Dishonest be aware

Unprofessional and Dishonest – Avoid Carwiz Poland at Kraków and Katowice Airports

I had an extremely disappointing and unprofessional experience with Carwiz Poland, both at Kraków and Katowice airport locations.

Before arrival, I was clearly quoted €14 per day for the Super Collision Damage Waiver (SCDW). However, when I reached the counter, the staff ignored this agreement and attempted to charge me €61 per day instead. When I asked for an explanation, the staff became noticeably rude, defensive, and uncooperative — and then inexplicably increased the price further to €80. This felt punitive and completely unjustified, simply because I questioned the charges.

What’s worse is that they refused to escalate the matter or allow me to speak to a manager. Instead, they altered paperwork and added charges with no transparency. It felt like the pricing was being made up on the spot.

In contrast, reputable companies like Europcar and Hertz follow structured, computerized pricing systems. Their rates are fixed, fair, and clearly documented — not arbitrarily increased depending on the customer’s reaction. What I experienced with Carwiz was not only unprofessional, but also unethical.

This kind of behavior is unacceptable, especially at international airport branches where professionalism and trust are expected. I strongly advise anyone traveling to Poland to avoid Carwiz and choose a more reputable company that respects its customers and operates with integrity.

.Thank you for your response, but I must respectfully disagree with your explanation and would like to clarify a few key points.

Before my arrival, I was clearly quoted €14 per day for the Super Collision Damage Waiver (SCDW). This was not presented as a broker-only rate or as an external insurance product. In fact, I contacted CarJet (the broker) directly to verify the source of the rate, and **they confirmed that the €14 per day rate was quoted specifically for Carwiz's own SCDW coverage, not for a third-party protection plan.

Therefore, your claim that this rate was unrelated to Carwiz is not accurate and appears to be an attempt to deflect responsibility. If there was a discrepancy between what was advertised through your partners and what was offered at the counter, the responsibility for that miscommunication lies with Carwiz and your affiliate network—not with the customer.

Furthermore, the conduct of your staff at both Kraków and Katowice airports was unprofessional and, frankly, unacceptable. Not only was I pressured to accept an inflated rate of €61 per day, but when I challenged this, the rate was arbitrarily raised to €80 per day without any clear explanation or documentation. Staff were defensive, dismissive, and unwilling to escalate the matter, leaving me feeling manipulated and deceived.

This kind of behavior severely undermines trust in your company. Reputable rental providers maintain transparent, consistent pricing, especially at international airports. The lack of transparency and hostile service I encountered from Carwiz is not in line with professional standards expected in this industry.

I stand by my experience and review. I also encourage future customers to exercise caution and document all rates and communications in writing when dealing with Carwiz.
look at attached

We rented a car in Krakow and agreed to pick it up at the train station, but the email gave no clear instructions. As first-time visitors, we had no idea the meeting point was on the rooftop parking – no signage, no directions. When we called, the attitude was unhelpful and rude.
The car arrived 30 minutes late. Thankfully, it was in good condition and served us well during the trip.
The return was even worse. We arrived early and called, but no one answered. When we reached someone, we were scolded for not calling an hour in advance – something we had never been told to do. We were told we’d now have to wait 1–2 hours.
We waited over 2 hours, almost 3. Calls were ignored or declined. Eventually, they told us to just leave the car unlocked with the keys inside and not wait. No one ever showed up while we were there.
The entire experience felt disorganized and disrespectful – as if they were mocking us.
The car itself was fine, and the deposit was returned, but the lack of communication, disorganization, and poor treatment make this a rental company we would not use again.

SCAM.
They charge for damages that never happened -
Luckily, chargeback was completed and got my money back.
AVOID THIS FRAUDSTERS

Update based on their replies: Dont even mess with their CS - you ll receive same useless templates. Just chargeback through your bank and will get your money back (as luckily happened to me)

Wroclaw Airport- I have used Carwiz a few times in the past as as well as recently and I have to say that every time the Customer Service at the airport was very friendly with prompt responses on the emails as well. It was easy to use, everything was spelled out in the contract and repeated to me by the Customer Service without any hidden tricks. A very pleasant experience.
Agnieszka E

Avoid This Company at All Costs – Unfair, Dishonest, and Unresponsive

I wish I had read the reviews before renting from this company. Absolutely avoid them.

We hired a car and received no check sheet, no inspection report, and no walk-around to record existing damage. I had to take my own pictures and videos of the car from every angle at pickup and again at drop-off to protect myself.

The next day, they emailed us claiming there was a tiny dent, providing a blurry picture with no registration number or proof that it was even our car. We immediately asked for clearer evidence, more photos, and documentation — but they completely ignored all of our requests.

We then sent our own photos and videos, clearly showing the area they claimed was damaged was in perfect condition when we returned it. Still, they went silent.

Without any further communication, they deducted €420 from our deposit on day two.

This is outrageous, unfair, and feels like a scam designed to target tourists. They ignored our evidence, avoided communication, and charged us anyway.

Do not trust this company.
They should be investigated and shut down. What they’re doing is unethical and takes advantage of genuine customers who follow the rules.

Stay away fro Carwizz in krakow. Scammers.
They offer competitive prices for rental and hit you with false charges .Biggest crooks I have ever encountered in my life.Rude and arrogant people.

Wroclaw airport.
I have rent a car twice with this company, proffesional customer service and good cars. Very pleasant experience. Thank you

warszawa- okecie .
Just had a really frustrating experience with CarWiz. Poor customer service, hidden fees, and a vehicle that was far from what I reserved. To make things worse, the return process was disorganized and I was charged extra without explanation. Creating not existing damage if you don't buy they insurance. they charge me for not existing scratch on already damage rims and bumper 800 euro me I expected better — I won’t be using them again, and I’d suggest others double-check everything before renting. If you don't buy extra insurance they always screw you

If I could give zero stars, I would.

I had the same terrible experience as many others at Szczecin Airport. I was unfairly charged for damage to the car that I wasn't even aware of. This company seems to take advantage of customers by failing to take any photos at the time of rental or return, leaving renters without any proof or protection.

It feels like they have a standard charge for damages—regardless of how minor or even questionable they are. I plan to challenge this charge and sincerely hope that some kind of accountability comes from it.

The head office has been completely unhelpful. The company's representative, Marcin Hyla, has been unreachable by both phone and email—raising serious concerns about the legitimacy and professionalism of the operation.

Frankly, this company and its representatives should not be allowed to operate at the airport.

Terrible experience. Total con artists. Won’t be renting from this company again. Staying with the reputable companies.

Warning: Carwiz is a dishonest rental company – double charges and false damage claims

Avoid renting from Carwiz at all costs. I was charged twice for car cleaning – even though I had already paid at pickup (I have proof from my bank), they charged me again upon return, falsely claiming I had not paid.

Worse, I was charged £697 for damages that were already present when I picked up the car. I immediately called the company when I saw the scratches and was told "it's all in the report". Despite this, they later claimed I caused the damage.

Carwiz ignores complaints, dismisses payment evidence, and treats customers dishonestly. In my view, they rely on scamming unsuspecting renters.

I have reported the case to:

my bank (chargeback request),

RentalCover.com,

and consumer protection agencies.

Please be careful – there are many similar stories online. Do your research and avoid Carwiz.

Prior to pick-up in Krakow I was contacted if I would prefer pickup in the airport, so I did. Very good and fastacting dialogue by manager. Car was clean and without damage, only driven around 15K.
Only thing I would have appreciated was knowledge about cost and oppurtunities about insurances before I came. Now I now how it works and will ask those questions next time before I rent, so I will know the full price. I was transported from pickup to the airport without charge pretty fast, thats included.

This time I am extremely disappointed with the company’s attitude, which completely outweighs all my previous positive experiences.
I booked a car more than a month in advance and paid in full, but I was never informed that I would be given a different model with a different type of fuel.
I have medical contraindications to this type of fuel and physically cannot spend long periods in such a vehicle.

I immediately requested a replacement car, but my request was refused, and the staff behaved in a highly unprofessional and dismissive manner.
As a result, I was left without a suitable vehicle and with my plans ruined, despite having made the booking well in advance.

Such treatment of customers is unacceptable. I will never use this company’s services again and do not recommend it to anyone who values honesty, respect, and compliance with agreed terms.

Avoid at any cost!
They charged my card days after I returned the car for a non existing damage for 420 EUR!

Wish I'd checked Trust Pilot before! Do not rent. We returned the car to SZZ airport undamaged, full tank of fuel, left keys. They then claim windscreen damage and charge my credit card £343 for 'stone chip', Luckily I always Photograph and Video on pick up so will be disputing this. Be warned. Being a regularly traveller to SZZ we know there are plenty of good companies and wint make the mistake of trying these crooks again!

Best of it they forgot to ask me to sign a rental agreement - then when they followed up couldnt get the details correct so i never signed agreement. Going to love arguing this one out.

It's a car rental setup to grab your credit card details in order to scam you with bogus scratches, etc when you return. The customer before us was charged 600 euros, and we got charged 500. Stay away at all costs.
edited note: My credit card provider refunded the charge, clearly they could see issues too.

There are honest and dishonest rentals, this one is not one of the fair ones. Unfortunately, the way this company earns their money is to charge people's astronomical prices for the smallest cosmetic scratches on the car.

In my case, the smallest scratch on one of the rims was estimated by their "system" at 700PLN (€170) which is almost double of my rental price!

I advise you to use the rental company directly at the terminal where the service is always more pleasant.

Regarding Carwizs response below, when I queried and challenged the process, they were unable to provide evidence they previously said they have. I chased this and they went radio silent. Classic treatment with these companies. I’d stay away.

I rented with Kaizen Rent in Krakow 8 times and had no issues once. Would recommend them instead

Avoid this company. I'm looking people who have the same bad experience with that company to put together claim to UOKiK in Poland as they only accept group claim. Can anyone interested droop me email please on leoo25 gmail.com
They try to scam people with fake car damages. these damages were before the rental and the company treats them as new. They don't respond to emails and phone calls