Delivery service by DPD is top class. Its real time tracking really works. Double layer carton packing by C&B works well. Product quality is fantastic, at a price though.
Company replied
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Review summary
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Reviews shaping this summary
Parcel was left safely with a neighbor . However I had requested that the parcel be left in my porch. Also a note saying where the parcel was would have been helpful.
Lovely quality biscuits in a very attractive tin. Delivery was quick and arrived safely as it was well packaged. Bought as a gift and know it'll be greatly appreciated by someone who's a bit of a bisc... See more
These boxes of tea time dookers are brilliant. Just don't dook to long or your tasty biscuit will plop into your tea or coffee. These biscuits are always a welcome surprise to send to anyone family an... See more
Company replied
Company details
- Food and Beverage Exporter
- Corporate Gift Supplier
- Food Manufacturer
- Food Producer
- Food Products Supplier
Written by the company
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Contact info
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, United Kingdom
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
4.0
Great
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 24 hours
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The Lemon shortbread biscuits are…
The Lemon shortbread biscuits are delicious. The delivery needs to be next day for the price of delivery.
29 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, we are so pleased to hear you find our biscuits delicious!
Best wishes, C&B.
Delivery Service & Product Quality are Both ..
Delivery service by DPD is top class. Its real time tracking really works. Double layer carton packing by C&B works well. Product quality is fantastic, at a price though.
27 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, this is lovely to hear!
Best wishes, C&B.
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, we hope you enjoy the treats!
Best wishes, C&B.
Hamper arrived empty!
The box arrived empty the client said. We won't be using you again. Another delivery arrived a day later correct but the embarrement had been done. Please refund me
22 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review. We do apologise for your experience.
If you would like to contact our customer service team at care@cartwrightandbutler.co.uk, we would be happy to look into this further.
Best wishes, C&B.
Great products and service
The order was delivered on time, packed well, so no breakages. I ordered salted caramel biscuits and stem ginger biscuits. Both are delicious and I definitely recommend them.
17 August 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review, this is lovely to hear!
Best wishes, C&B.
The whole experience with this company…
The whole experience with this company was very positive and therefore I shall be using them again in the not so distant future. The quality and the delivery were outstanding. It was bought for my mother's 80th birthday which was a very special occasion. Well done and thank you.
11 August 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review, this is so lovely to hear!
Best wishes, C&B.
Honeycomb
Ive tried on numerous days & weeks to purchase your honeycomb from my first purchase at Ludlow farm shop , but to no luck so i thought go direct , easy to set up & great delivery i will deffo use you in future love the product thank you
12 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review, we hope you enjoy the honeycomb!
Best wishes, C&B.
Great gift for my elderly mum in law
Great gift for my elderly mum in law. She loves shortbread and these are her favourite.
6 August 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review, this is lovely to hear!
Best wishes, C&B.
Lovely tea and biscuits
Items delivered fast and very well packaged. Products are beautifully presented and were a big hit for partner whom loves quality tea, biscuits and fudge.
8 August 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review, this is lovely to hear!
Best wishes, C&B.
Tea time dookers are the best.
These boxes of tea time dookers are brilliant. Just don't dook to long or your tasty biscuit will plop into your tea or coffee. These biscuits are always a welcome surprise to send to anyone family and friends. My next order is always only a few months away. A friend loves getting her biscuits in the coloured tins to next her kitchen decor. Go on treat yourself then your friends and family.
13 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review! This is so lovely to hear!
Best wishes, C&B.
Hampers are the way to success here.
So, I'm reviewing both the £25 coffee hamper and £11 solo tin of sugar coated shortbread rounds.
The Hamper itself came very well presented and I thought it was good value for money on the whole, my mum really liked it.
The shortbread I ordered as a treat for me however, for £11 with the size they are and getting only nine in a pack, it really made me think "where's the rest?" Sure they tasted nice, and were clearly of decent quality, but it doesn't justify that price, not for me at least.
Overall, great hamper, stick to buying the larger gift items 👍
4 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you for your review.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
The parcel arrived on time and intact
The parcel arrived on time and intact. From past experience, I know the contents will be excellent.
9 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review! We hope you enjoy!
Best wishes, C&B.
good product delivered on time
31 July 2026
Reply from Cartwright & Butler
Good morning,
Thank you so much for your review! We hope you enjoy!
Best wishes, C&B.
I didn’t receive a confirmation email…
I didn’t receive a confirmation email for the order or tracking information. You couldn’t never get on the account page to see the orders. Overall just was not impressed.
4 August 2026
Reply from Cartwright & Butler
Good morning,
Thank you so much for your review, we do apologise for your experience.
If you would like to contact our customer service team at care@cartwrightandbutler.co.uk, we would be happy to look into this further.
Best wishes, C&B.
Reply from Cartwright & Butler
Good morning,
Thank you so much for your review!
Best wishes, C&B.
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review, we are so pleased to hear this!
Best wishes, C&B.
Reply from Cartwright & Butler
Good afternoon,
Thank you so much for your review! We hope you enjoy!
Best wishes, C&B.
Reply from Cartwright & Butler
Good morning,
Thank you very much for your review. We hope you enjoy!
Best wishes,
C&B.
The quality of the sea salted toffees…
The quality of the sea salted toffees has considerably dropped in the recent past
30 July 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you for your review. We're sorry to hear that you are disappointed with the Sea Salted Toffees.
We appreciate you taking the time to share your comments, as customer feedback is always valuable to us.
Best wishes,
C&B.
Biscuits arrived safely.
21 July 2026
Reply from Cartwright & Butler
Good afternoon,
Thank you very much for your review. It is great to hear the biscuits arrived safely, we hope you enjoy!
Best wishes,
C&B.
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