Cartridge World Australia Reviews 

3,134
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of online ordering and the promptness of delivery, often receiving their items within a few days or even hours. Many highlight the excellent service and helpfulness of the staff, who go above and beyond to ensure customer satisfaction. The product range, especially for printer cartridges, is also well-regarded, with people appreciating the availability of specific items and good pricing. However, some people mentioned issues with delivery, including cancelled orders, delayed shipments, and items not arriving at all. A few other people also felt that some products were restricted or did not function as expected, such as a yellow ink cartridge that did not work.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders online and the... See more

Product

Clients share positive opinions on product, with many reviewers praising the availability of aftermarket... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, promptness,... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two replacement cartridges online which was very easy. My order arrived by mail after only a few days. It was almost $100 cheaper per cartridge than my local retail store. Great service great... See more

Company replied

Rated 5 out of 5 stars

Peta went the extra mile when I was not home when there was an attempt to deliver my cartridges. Her response reinforces my commitment to this Albany Creek small business. I have been buying cartridge... See more

Company replied

Rated 5 out of 5 stars

My local Cartridge World has closed down, I rang the number provided on the internet and was delighted to speak with a young man who was very helpful and he sent me the link to what I was looking for.... See more

Company replied

Rated 5 out of 5 stars

carrying ink stock for my old PIXMA 4 function printer/ scanner/ fax and copier. It takes an age to make these machines talk to each other and then there is another round of driver changes or Wi-Fi... See more

Company replied


Company details

  1. Toner Cartridge Supplier
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Printer and Scanner Store
  6. Printer Ink Refill Store

Written by the company

From humble beginnings in Adelaide, South Australia, Cartridge World Australia has grown to become the nation's most trusted printing solutions provider — Australia's Original Print Experts. What started as a simple idea to give Australians access to quality, affordable ink and toner cartridges has evolved into a nationwide network of dedicated print specialists, passionate about delivering real value to homes, small businesses, and enterprise customers alike. We pride ourselves on expert advice, premium products, and an unwavering commitment to customer satisfaction — because we understand that printing is more than just ink on paper; it's the proposals, invoices, photos, and everyday documents that keep life and business moving. From ink and toner, printers, stationery, computers, office technology, and 3D printing to everything in between, Cartridge World has you covered — in store or online. Australian owned, community focused, and print obsessed since day one.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,134)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, correct items.

5 July 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a wonderful review and sharing your experience, and we look forward to serving you again very soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, genuine product, extra fast delivery

Highly TRecommended

6 July 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Keith,

We are thrilled to hear that you were happy with our product and our delivery time. Thanks so much for leaving such a wonderful review, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online. Very happy I could pick up from a local business and not have any delivery cost.

5 July 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Wonderful to hear that you had such a great experience with us, and that you were happy with our online service and click and collect service. Thanks so much for leaving an awesome review, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Michelle,

Thanks so much for leaving such a fantastic review and sharing your experiences of our team! We are thrilled that we could help you out and we hope to see you again soon.

- Team Cartridge World AU

Rated 2 out of 5 stars

Incompetent staff

Ordered my replacement cartridge online, then got a call saying I qualified of a free cartridge and my order will be ready soon. Then got another call saying they didn’t have a cartridge in stock but would be ready for collection that afternoon. Then got another call asking about my printer and settings and was told I couldn’t have aftermarket cartridges cause wouldn’t work so I asked for a refund as it wasn’t stipulated on their website about this issue and they would chat to they manager and get back to me, I then got a call from their manager I think and he told me he has ordered the cartridges and call me when I’m shop. I finally got notification of them in, after collecting them they are aftermarket cartridges seem to work atm although brings a warning up.

24 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Joseph,

Thank you for your honest review and sharing your experience. We sincerely apologise for the miscommunication and inconvenience you encountered. Your feedback is invaluable to us, and we will use it to improve our service. We hope you'll give us another chance to serve you better in the future.

- Team Cartridge World AU

Rated 5 out of 5 stars

They didn't have the original printer…

They didn't have the original printer that I bought on-line, EOFY rush and all. I received a call next morning informing me and offering an alternative, at a higher but still attractive price.
Collected it from their store two days later. Great communication and service. Thank you

2 July 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you for taking the time to leave your review - we value your feedback and are delighted to hear the store assisted you with an alternative printer. Thanks once again!

Team Cartridge World AU

Rated 5 out of 5 stars

Easy to purchase on line

Easy to purchase on line. was delivered quickly as well

2 July 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Thank you so much for leaving your review! We appreciate your feedback on how easy it was to place your online order and how quickly you received your items.

Rated 1 out of 5 stars

Gavin at Liverpool Branch was…

Gavin at Liverpool Branch was fantastic, he sorted out my issue that the Head Office in Brisbane didn’t care about.

30 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thank you for sharing your experience with us. We're glad to hear that you were satisfied with some aspects of our service at a store level. We apologise for any inconvenience caused by the stock unavailability at the Liverpool store.

Please know that we always strive to ensure our customers’ needs are met promptly. We did offer alternative solutions, including collecting from the nearest store with available stock and a refund. We understand your frustration and regret any misunderstanding.

- Team Cartridge World AU

Rated 5 out of 5 stars

Amazing

Recently, ah hud the opportunity tae use the services o' Cartridge World Australia an' ah wis fair impressed wi' the experience. The quality o' products an' the efficiency o' the service really stand oot.

Firstly, the variety o' cartridges an' toners available is impressive. Ah fund the models compatible wi' ma printers easily, baith for personal an' professional use. Moreover, the products are high-quality, ensuring crisp an' lasting prints.

The customer service deserves a special mention. The team is attentive, weel-informed, an' ready tae help wi' any query or need. Ah wis welcomed warmly an' aw ma questions were answered clearly an' in detail. They really show a commitment tae providing excellent service.

Another positive point is Cartridge World Australia's concern for the environment. The company offers recycling options for cartridges, promoting sustainable practices an' helping tae reduce electronic waste. It's heartening tae see a company that cares aboot sustainability an' does its bit.

20 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thank you for your wonderful review! We're thrilled to hear you were impressed with our products, quality, and efficient service. Your recognition of our sustainability efforts is greatly appreciated.

We'll be sure to pass your feedback on to the team. Thanks again, and we look forward to serving you in the future.



- Team Cartridge World AU

Rated 5 out of 5 stars

Fast

Fast, affordable and well stocked.

28 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Tristan

Thank your for your review! Great to hear you were happy with the pricing and delivery speed of your order. Hope we can help you again soon.

Team Cartridge World AU

Rated 5 out of 5 stars

Service was excellent

Service was excellent - prompt and efficient.

21 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a fantastic review and sharing your experiences of our team! We are thrilled that we could help you out and we hope to see you again soon.


- Team Cartridge World AU

Rated 5 out of 5 stars

Best value On The Market

These guys are usually the best value on the market & pretty quick delivery

11 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Frank,

We are thrilled to hear that you were happy with our product and our delivery time. Thanks so much for leaving such a wonderful review, and we hope we can help you again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great service

11 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Rockingham WA team

Sharron and Michael at the Rockingham store were absolutely fantastic to deal with and very professional and friendly. I would recommend this store to other businesses!

11 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks so much for leaving such a wonderful review and sharing your experience with the Cartridge World Rockingham team. We are thrilled that you were so happy with the service you received, and we will be sure to pass your feedback on to Sharron and Michael.

- Team Cartridge World AU

- Team Cartridge World AU

Rated 5 out of 5 stars

Speedy service

Remarkably fast delivery -very happy

10 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Ed,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 5 out of 5 stars

Delivered exceptionally quickly

Delivered exceptionally quickly
Easy to use ordering

10 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Jon,

We are delighted to hear that you were happy with the speed of our delivery. Thanks so much for leaving such an awesome review, we look forward to helping you out again soon!

- Team Cartridge World AU

Rated 3 out of 5 stars

Quick postage time once my invoice was found in admin.

Ordering was pretty easy. After nearly 2 weeks of not receiving my item I called them. The person I spoke to was straight onto it. They called later that day apologizing and said the paper work had got lost in admin. The item was sent that day and I received it 2 days later. The item was correct and in excellent condition when I received it. Thank you.

29 May 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi there,

Thanks for sharing your honest review. We greatly appreciate your feedback and will use it to improve our service in future. We are glad that you were happy with some aspects of our online ordering service, and we hope we can help you out again soon.

- Team Cartridge World AU

Rated 5 out of 5 stars

Cartridge World Blacktown were…

Cartridge World Blacktown were friendly, helpful, and able to efficiently handle my requirements.

31 May 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hi Pete,

Thanks so much for leaving such a fantastic review! We are thrilled to hear that you have been happy with the service you received from our Blacktown team, and we look forward to serving you again very soon!

- Team Cartridge AU

Rated 5 out of 5 stars

Fast Processing

The order was easy to make and processed quickly ready for pickup.

5 June 2024
Cartridge World Australia logo

Reply from Cartridge World Australia

Hello Cindy

Great to hear you found the ordering process easy and were happy with the quick pick up collection in store. Thank you for your review!

Team Cartridge World AU

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look