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Outstanding quality and affordability from the range at Cartridges Direct We have been supplying Reliable Quality Inkjets and Toners to business, schools, local authorities, and private individuals since 2005. With the philosophy of producing the majority of our products locally at our remanufacturing facility, we can guarantee through a rigorous quality control process, the consistency and quality of the product, and therefore truly offer an alternative to the original manufacturers. Cartridges Direct will providing you with the best and most affordable solutions for your printing needs. With a range of printer ink cartridges for Samsung, HP, Epson, Canon, Brother and more. We take great pride in bringing you an excellent standard of printer ink cartridges that will provide exceptional quality at a great price. Whether you need inkjet or laser printer cartridges, you'll be amazed at the choice that's perfect for you, whether you need cartridges for private use or a business. We also supply schools, hospitals and local authorities, who continue to come back to us again and again for our outstanding products and customer service. From our base in Exmouth, Devon, we produce the majority of our items at our re-manufacturing facility. Our printer cartridges are produced to reflect the same standard that you would expect from the original manufacturers, thanks to our consistent quality and dedication to our quality control process. When you use our ink cartridges and toners, you'll see that our products make a great, lower-cost alternative to those released by the original manufacturers. We're so confident in the quality of our printer cartridges, if you're dissatisfied with our own brand products within the guarantee period, we will replace it free of charge. That means that in the unlikely event that our cartridges and toners are faulty from purchase, we can deal with it as efficiently as possible. Customer satisfaction is our absolute priority. Among our range you'll find excellent deals such as complete sets of colour cartridges for premium quality printers. We have ink cartridges for well known printers such as Epson Stylus and All-In-One models, Canon Pixma and HP Multifunction Laserjet models, as well as many, many more besides. The selection of compatible products now available online is incredible, and easy to order thanks to our easy shopping options. If you need more help or advice about our inkjet or laser printer ink cartridges, or our services, please do not hesitate to contact us. We'd love to hear from you.
Unit 32 Dinan Way Trtading Estate, EX8 4RS, Exmouth, United Kingdom
Purchased set of Remanufactured cartridges for my Canon printer. They were very competitively priced (Remanufactured Canon PG-545 Black Ink Cartridge (£22.67 excluding VAT)
However, very disappointing - they only managed 12 sides of A4 (Word doc, so no fancy graphics)
Reply from Cartridges Directuk
Hi Liz can you please contact us via phone as requested so that we can resolve the issue for you
Received my cartridge today installed it but it says that the cartridge is empty,had a call from customer services now working fine, don't chuck the instructions away.
Reply from Cartridges Directuk
Hi Andrew, Sorry to hear you are having a problem, as we are unaware of the issue and dont know who you are , we are reaching out to you to please contact us in order for us to sort out the issue for you
Kind Regards
CDUK Ltd
During lockdown it was difficult to speak to anyone at Epsom for help deleting my router number in my printer. Yesterday I decided it was time to sort it out but before they were able to assist I had to get new ink cartridges.
I went to this company and found the lady in the shop very friendly and helpful. Having explained my predicament she said her husband could come and set it all up for me and get it working for a cost of £30. I offered to pay her there and then but was told it had to be cash. I thought it worth it to get it going and take the pressure off of myself.
The terrible experience began when this Mike came through my door with a dreadful attitude. He was all uptight and rushing around. I said to him to calm down several times. Anyway he didn’t improve and was quite abnoxious and said he had only come to connect to my router and nothing more. He even complained about putting the new cartridges in the printer which his wife told me he would do for me.
My printer is still not working and he said it had been switched off too long and he could take it away and clean it for a further £30. I asked if there was any flexibility on this price as he still wanted the £30 CASH I might add for his 10 minute visit. NO was the very adamant answer. He was really rude and horrible.
I didn’t pay him by cash in the end as I challenged him about the CASH going into his pocket!!!
My experience cost me £38 cartridges PLUS his £30 for 10 mins and no printer working.
Going to Curry’s later to buy a new printer costing less than £50.
Putting the £68 he took from me yesterday down to a terrible experience which I hope this will help anyone else AVOID.
Won’t be owing there again!!
Reply from Cartridges Directuk
Mrs Roberts I am very disappointed with your response as we pride ourselves on our service. This is the true story of what happened, Rose came up to our shop to buy some original Epson cartridges, and said that she needed them as one was empty, and Epson themselves could not help her setting it up on her wifi until she fitted them, Rose asked us at the time if we could do it, and we said yes for a fixed fee of £30, the cash obviously is so that we are paid there and then.
This was accepted and I called out the same day to connect her printer to her router, as one of the cartridges in her machine was empty, I replaced them with the ones we supplied previously that day which is no problem, and then as requested connected up the printer wirelessly, I even showed her how to print an email and photos on her IPAD, on doing this I found that the black was not printing properly, Rose then discloses that she hasnt used the machine since lockdown ( Nigh on 2 years !!!), therefore the ink in the printhead has dried up, I even tried cleaning the head 3 times as well as changing the Black cartridge. I offered to take the machine away and do a chemical head clean, which would incur a further charge which Rose declined, however the job we were asked to do was done and on the same day Rose came into the shop, so I think it really unfair to blame us for this. AVOID this customer
Fantastic service from a lovely couple, we won't be shopping anywhere else. There is a reason you are so busy all the time! Thanks for keeping us inked up ;)
We purchased a set of cartridges from them and used them to print a grand total of 3 pages before the colour cartridge ran out!
I took the colour cartridge back to complain and they told me the cartridge was an old one and couldn't have possibly been the one they gave us. This is despite my wife handing over the old cartridge to them when she purchased the new one.
The date on the "new" cartridge was September 2016. We have never been into the shop before 2017, so unless we received a free time machine at the time of purchase they are clearly trying to mislead us.
All in all terrible customer service as they said we needed to purchase another one! My advice would be to stay well clear of this dishonest bunch of cowboys. TERRIBLE COMPANY, TERRIBLE SERVICE.
AVOID!!!!
Update: I guess they had a change of heart and felt guilty following my review, as they have now given me a replacement cartridge. I have changed this from 1 star to 3 star review because it was resolved in the end. Shame the initial customer service wasn't better though
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