Cartridge Right Reviews 

296
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Been using Cartridge Right compatibles for decades now. Always quick and friendly service. My old brother printer just keeps on going...(touch wood). Can't remember having any problems with colours cl... See more

Rated 1 out of 5 stars

Waste of time. On the day the print head I ordered was meant to arrive I instead got an email stating it was priced wrong and I could either pay the extra amount or cancel. I canceled and bought one f... See more

Rated 5 out of 5 stars

I had an urgent request, managed to speak to a human (Daniel) who was 100% helpful. Then there was a development with my order, I was able to contact Daniel and he sorted it asap - above and beyond... See more

Rated 5 out of 5 stars

I bought a Brother cartridge but thought it was the wrong one as it didnt seem to fit. I used their telephone customer service and immediately talked to a local expert. He explained that the Brother... See more

Company details

Written by the company

Ink, toner and stationery delivered to your businesses same and next day. Refills and non originals guaranteed for your printer. Printing and copying also. Cards, booklets and flyers printed at incredibly low rates. Call us for more info. Printer repairs and servicing also offered.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

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4.4

All reviews

(296)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant communication and service

Brilliant communication and service, above all brilliant price thank you guys very much

18 April 2023
Unprompted review
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Reply from Cartridge Right

Thank you, that is nice of you to say. Glad we could be of assistance :-)

Rated 5 out of 5 stars

Competitive pricing and first class…

Competitive pricing and first class communication. Also next working day delivery, mine was ordered on a Friday and arrived the next day.

17 March 2023
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Reply from Cartridge Right

Thank you, that is nice of you to say. Glad we could turn this around quick :-)

Rated 1 out of 5 stars

Pretty poor

Pretty poor. Ordered for next day delivery - had email confirmation that the products had been sent. Five days later enquired where the goods were - no response. Finally got through on the phone and was told the goods were not even in stock. Cancelled order

9 March 2023
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Reply from Cartridge Right

Hi Douglas. We kept in touch with your company from day one about the item being hard to source and would only come from overseas in around 7-10 days. it kept getting delayed which we apologised for. With the supply shortages in the world we couldnt get this so promptly refunded you. Maybe the initial messages didnt go through to you. Consequntly the item is discontinued now and likley only aftermarket versions will now be available from now on which we do have real time stock on our system . The issue arose when our showed this item in stock when it wasn't which we have now fixed.
Best regards
Daniel.

Rated 1 out of 5 stars

Think twice before using

Left waiting for my cartridge refills weeks later after payment and sending off the old ones. Cartridge Right blame Royal Mail for not delivering my old cartridges to them via Freepost. If Royal Mail are so unsatisfactory though then why are Cartridge Right still using them? Surely, their choice of delivery partners is under their control and they are ultimately responsible? Also why did they not check whether they had ever received my old cartridges before taking payment?

12 February 2023
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Reply from Cartridge Right

Hi Johnathan. We subscribe to royal mails freepost service so refill ink customers do not have to pay to send their empty inks to us. No one else offers small/large letter postage. Unfortunately royal mail keep losing these items so we wont be renewing the freepost. We still havent received your empty cartridges. I would send normal 1st/2nd class delivery to us from now on.
We have sent you ink to the value of your order which contain more ink than you originally ordered as a gesture of good will.

Rated 5 out of 5 stars

After care service and customer support.

Thank you for your help on Saturday. 19 February 2023. Cartridge customer service is excellent. They understand the needs of customer and urgency. I reported issues with my toner chip. Harley is an amazing staff he handled the situation very well and reassured me. I was sent an exchange toner which printed without any problem. The owner Mr Dan offered me £5.00 credit note and the rim of paper as a good gesture. I am a satisfied customer and I will come back again and again. Keep up the good job.

19 February 2023
Rated 3 out of 5 stars

Ordered ink from the website it said it…

Ordered ink from the website it said it was in stock. Told it was dispatched then told it was not in stock and would be late . Still waiting for it to arrive a day after the later delivery date. Had a call to explain the situation. The delay is not their fault but would be better if the information was correct to start with.

22 February 2023
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Reply from Cartridge Right

Thanks for your feedback Clifford. The items were in stock then sold, then due back in within a day or two then were held in customs. Glad we were finally able to deliver to you and thanks for your patience.

Rated 5 out of 5 stars

Always a brilliant service

Always a brilliant service! Won’t go anywhere else for my ink and I live at the opposite side of the country lol ! Ooooo I even got a free bag of haribos this time! Ffanks Guys I love you too :) teehee! Please keep being human! And thanks for your great prices and service!

8 February 2023
Rated 1 out of 5 stars

My friend ordered the ink from your…ijternet service

My friend ordered the ink from your firm on Wednesday las, On Thursday I was sitting in my living room when I heard something fall throuygh my letter box, there was no nock on the door or ringing the bell. I thought at firsty that it was the portman and went to collect my glasses only to find a card saying that we tried to deliver your parel and there was no one in. The calling card No os 22938470. When I opened the frint door, whovever had dropped the card throuigh the letterbox had disappeared. The card was from dpd and I went to their websight to check tracking, and it said there would be a deliver on Frifay, but as I was out tht day I arranged for a MOnday delivery and this accoring to the tracking was eqrmarked for a delivery between 3 and 4 pm friday I wated in and after 4pm it said on tracking that the parcel would be dlivered shortly as the carrier was running late. This ink was not delivered until 2030 hours Monday night, which to me was not the service I expected, because it was extremely poor. It is not what I would call a next day delivery

18 January 2023
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Reply from Cartridge Right

Delivery companies are overloaded right now after xmas and in this case they attempted delivery Friday but there was no answer so Monday was the next slot.

Rated 5 out of 5 stars

Easy Ordering

I was able to order online in the evening and able to collect the next day after checking what I wanted was in stock.

18 January 2023
Rated 4 out of 5 stars

compatible inks

Be careful of the compatible inks - sometimes they are not immediately recognised. Found out later to switch off printer, remove ink, switch back on after a minute and the ink will be recognised. Might not buy an epson printer next time.

9 January 2023
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Reply from Cartridge Right

Thanks for the review. You have Epson to thank for that hoop to jump through! Saying that you have one of the good printer brands! Much better that some of the others and the savings on ink are quite substantial. Glad we could help and get you printing 👍🏻

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