superb shop and happy to help with anything and due to missing next day delivery date they refunded my delivery and allowed me to pick up in shop at short notice which was excellent and cant praise... See more
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See what reviewers are saying
I returned an order a month ago, but I have not yet received a refund. The item was shipped with tracking, so I have proof that it was delivered. I have tried to contact them by phone, email, and Inst... See more
Was not able to get into contact with anyone despite multiple emails, phone calls and messages on social media. Needed to return to the item my package didn't include a return form and I couldn't acce... See more
I can't fault you as I ordered a pair of come de garson training shoes 👟👟 on Tuesday it was delivered the next day from DHL what service from you I have no complaints about anything from you
Company details
Written by the company
CARTOCON is an independent and forward-thinking fashion and menswear store based in Dundee (UNESCO City of Design), Scotland; home to the new V&A Museum of Design. We are authorised stockists of Comme des Garçons, YMC, Garbstore, Aries, Salomon, Stussy and more.
Contact info
129 Nethergate, DD1 4DP, Dundee, United Kingdom
- 01382 690248
- info@CARTOCON.co.uk
- cartocon.co.uk
No refund
I returned an order a month ago, but I have not yet received a refund. The item was shipped with tracking, so I have proof that it was delivered. I have tried to contact them by phone, email, and Instagram, but I have not received a response.
6 July 2023
Unprompted review
Avoid
Was not able to get into contact with anyone despite multiple emails, phone calls and messages on social media. Needed to return to the item my package didn't include a return form and I couldn't access one of my account. The worst experience I've had with a company
28 May 2023
Where’s my refund…?
I returned a t-shirt over 2 weeks ago and still haven’t received a refund. It was sent with tracking so there’s photo proof that the item was delivered.
Cartocon won’t answer the phone when I call, and I haven’t received a reply to my email or Instagram message. Terrible communication.
9 June 2023
Unprompted review
Refund???...disappointed.....
I ordered a jacket in May and it was too big, i sent it back a couple days later and never heard anything back about the refund. I have emailed and phoned several times and never heard back. This is shocking, very disappointed with the lack of communication
26 May 2023
Unprompted review
Very disappointed with delivery service.
3 May 2023
I paid extra for express delivery and…
I paid extra for express delivery and it’s not even been received by the courier yet. Really poor. No idea when I can expect to receive it even though I paid extra.
4 May 2023
Reply from CARTOCON
Hi Lilly, thank you for the message and your order.
I have had a look into this for you and your order came through after out cut-off time for same-day dispatch. Usually your order would have been collected by DPD yesterday and delivered today, but due to the Bank Holiday for the Coronation, DPD did not operate collections. Your order will be collected by DPD today and it will be delivered to you tomorrow.
I apologise of the cut-off date for same-day dispatch wasn't not clear at the time you ordered. You will get a notification today as soon as DPD collect the order (they usually collect at about 1pm from us).
Please let me know if there is anything else I can help with.
Thank you.
amazing !!
the ordering was very simple, the price was great, and the delivery was super quick !!!
30 April 2023
Whole process great from start to finish was…
Whole process from start to finish was excellent.
Really happy with the product I received
11 April 2023
Staff are super friendly and…
Staff are super friendly and knowledgeable. Couldn't recommend this place enough
29 March 2023
Very happy! 5 stars
Item shipped swiftly and safely - and it is beautiful coat! Very happy, thanks.
21 March 2023
They have a welcoming shop always…
They have a welcoming shop always presented to a high level. Sound lads that know their stuff
18 February 2023
Item came even quicker than stated and…
Item came even quicker than stated and was by far the cheapest place to buy from.
13 February 2023
Cartocon always great.
12 January 2023
Delivery charge
I was charged £5.95 for delivery charge for next day delivery. It came two days later without any explanation. I emailed to find out and no response.
11 January 2023
Reply from CARTOCON
Hi Denisa, thank you for your order and this feedback
I have had a look into this for you and your order had the 3-5 day shipping option (£5.95), not the next working day option (£7.95). However we still processed your order ahead of schedule and it was shipped just a few hours after you placed the order. DPD collected it the same day and you should have received it the next working day, but I see DPD reported a delay with the package once it arrived at their Milton Keynes depot, so your package arrived the next day. Apologies for your experience, but we did get the order to you in two working days when it was only on a 3-5 working days service. If we can help any more, please let us know. Thank you.
Great service ,very quick delivery I…
Great service ,very quick delivery I love my shoes. Also incredible discounts for a brand like CMG.
10 January 2023
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