CarSupermarket.com Reviews 

David was able to help us through the whole process and he was very friendly and professional at his job. His support made it possible for me to buy the car.

Having bought our car from CarSupermarket.com a couple of months ago i can honestly say what a pleasure it was especially to the team at the Sheffield Branch. We had issues with the car after we collected from the branch which should have been picked up and dealt with at the Hessle Branch before it was transferred to Sheffield. Special mention to Trudy who went above and beyond to rectify the issues found.

Customer care at Barnsley branch was excellent and Kasha, who looked after me through the whole process was exceptional then, and afterwards.
The car is fantastic, had been clearly valeted, and I felt very reassured driving away.
Will be my first point of call next time i need a car!

The sales team did not pressure us into making a purchase. They were happy to answer any questions we had and were happy to give us time to discuss as a family without the pressure.
The cars were all well presented and well priced in a competitive market.

Avoid at all costs. I had a great deal in place and all were happy to go ahead. I took my car in and they advised "Oh, a part of my car has been re-sprayed, we have a trained eye used to looking at this —you won't be" which it hadn't. This was a Honda approved used car, so they dropped my offer from £8,000 to £5,000. So, beware that what you agree on the phone is not what you get at the dealership. So update the car I wanted from car supermarket is still there, I went to hippo motor group , got the same car with with less milage for 18200 Vs car supermarket 19767 and got 7100 trade in for my car which is 2100 more than car supermarket and the Tesla you could have sold me is still sat there , makes me smile every time I drive past,

Jack was very helpful and polite he dealt with my request and enquiry promptly .looking forward to collecting my new vechicle and dealing with car supermarket

Great service by Jake . Couldn’t do more for us as a family went way out of his way to help us . Highly recommended .

WARNING, do not be fooled by the charm, banter and smiles Of the sales staff in this company. Below this facade they are not a company to be trusted, not a company who believe in a positive customer experience, a company who will endever to financially stitch you up when anything repeatedly goes wrong with the purchased vehicle as it never the customers fault it repeatedly occurs, never theirs. Ended up having to px vechicle bought with another company at a loss.

They had a good selection of cars,they are also very reasonably priced compared to other car dealers and also very helpful.

I received outstanding customer service and the representative was genuinely interested in making sure I was happy with the car I had selected to buy.

Great staff , very friendly and helpful. Can't fault their customer service.

Very smooth and professional experience.
Alexander was very nice and professional and he always replied my emails and calls .
Very happy customer

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the phone , but only face to face a. I gave an honest opinion of what I thought my car was like, describing it as below average, and still received £500 less I had been quoted .

I’ve had to visit the showroom three times in one week because of their mistakes and poor communication. The first time was to sign the finance papers, the second because they spelt my guarantors name wrong, and today I was told to collect my car, but before I arrived someone rang me and left me completely confused about whether my appointment was actually confirmed. I still went in, waited 30 minutes, and was then told my appointment still needed confirming. Complete waste of my time. The whole process has been disorganised and unprofessional.

The service was really good. Jake who delt with us was really welcoming and helped us with buying our new car. Really friendly and not pressuring at all.
Would highly recommend this place to anybody.

I have bought several cars from here in the past and the experience has been ok but I think the measure of a company is how they deal with things when they go wrong. I bought a car several weeks ago which had issues from the start. To cut a long story short I ended up not being able to drive the car for nearly 50% of the time I owned it. An independent person looked at it and found wires hanging from the battery and clips missing and the service manager conceded that it hadn't been inspected properly prior to selling to me despite advertising a 159 point check. The issues got worse and I ended up taking the car back to them as it needed thousands of pounds of work doing by a main dealer which they didn't want to pay for and were going to attempt to do it themselves. I pity the poor unsuspecting person that buys it next. The staff I encountered along the way were not great either, the receptionist Carmen was verbally abusive which they excused as her having a bad day but did eventually apologise, Steve Jewitt, the store manager was all nice when he thought I was taking the car back but then didn't want to know once I said I wasn't happy with the intended botch repair, refused to speak to us and when you ring to speak to him they deny he even works there which is vert strange. Laura Bousfield (supposed customer service) offered me a Goodwill payment for the abuse we received and the length of time I had been without the car, promised twice to send it, it was never received and then apparently withdrawn when I took the car back. When I attempted to remove my private plate from the car, the DVLA wouldn't let me do it online due to the history of the car and the fact that it had been on trade for such a long time previously, they want to do further investigations. Not entirely sure what this means but given the state of the car when I received it, I am beginning to wonder where it came from. So in summary, these can't do enough for you when your purchasing a car but when things go wrong they do not want to know. Id ask to see inspection reports and battery health prior to purchasing. Look at mot and service history carefully and if things go wrong exercise your right to return asap, don't give them numerous chances like I did. I am now without a car and seriously out of pocket.Oh and I copied the CEO, Matt Barrick in to emails when things got bad and never had any response from him or anyone higher up so he doesn't care either and Laura wont comment on this review as the complaint relates partially to her and her lack of integrity and she doesn't even respond to my emails.

You will see that Laura has replied below, but what she has said is a complete lie. I have been in contact with Black Horse and they have had no communisation from Carsupermarket whatsoever. They said if they had there would be notes on my file, particularly as there is an ongoing dispute and there is nothing. Also I was offered compensation which was nothing to do with my monthly payments and it was withdrawn. They also tried to persuade me to have the car back, it was me who rejected it. They even provided a fake battery health report which they claim was done before I purchased the car, unfortunately for them, it had a date on it. They then said they don't do battery checks on hybrid vehicles even though it is clearly advertised they do on all the hybrid vehicles they have for sale. I wish I could share some of the evidence I have. Basically Laura would not know the truth if it hit her in the face.

Really relaxed, non-pushy experience from start to finish. I arrived to view the car and was driving away in it less than two hours later.
Abdul Moboshir was friendly, knowledgeable and easy to deal with throughout. Everything was straightforward and stress free.
I'd definitely recommend both CarSupermarket and Abdul if you're looking for a hassle-free car buying experience.

Local fast lots of choice for our price range nice friendly sales team especially Alex nice car just what we wanted clean throughout

Great service, very helpful and friendly, would definitely recommend and would use again 😊