Carsilks Reviews 

Ordered floor mats on June 14,2025 but immediately changed my mind and cancelled (within 30 minutes) due to poor reviews. Cancellation confirmed but no refund to date. Today I received an email asking if I had "opened the box" yet and wanting a review! So here is the review....stay away from this company. Customer service is non-existent. Filed a dispute with my credit card but may change it to a fraud claim. Buyers beware!

UPDATE: Response from Carsilks posted below is two months too late. I stand by my certainly post....Customer Service is non-existant! Cannot speak to the quality of their product but I can certainly guess given their response to date.

I bought car seat covers from Carsilk based on their promises of a custom fit, breathable material, and a "satisfaction guarantee." What a huge disappointment – these covers suck and don't live up to any of their claims.
First, the fit is absolutely terrible. They didn't match my seats at all, sliding around and looking sloppy. The headrest covers? What even are these things? They were misshapen, ill-fitting, and seemed like they were designed for a completely different vehicle. Installation was a nightmare because nothing aligned properly.
They advertise the covers as breathable, but they're more like dragon's breath – hot, stuffy, and uncomfortable, trapping heat and making every drive miserable. No airflow whatsoever, despite what their site says.
As for customer service, it's non-existent. I reached out multiple times about the issues, citing their satisfaction guarantee, but got zero response. No emails, no calls, nothing. It's like they vanish once they have your money.
Save yourself the hassle and money – steer clear of Carsilk. I wish I'd read the other complaints about poor quality and unresponsive support before buying.

They have scammed my money and sent me a product that don't fit at all.....DO NOT PURCHASE. They also just give you the run around. I am having discussions with diamond company who seem to be ok and have had people happy with diamonds. Every time I ask for y money back, they then stop communicating. I had to go through the bank to get it back. The are liars and cheats. Does anyone know any decent company's. Ones that can't hide from being Canadian
I have tried getting support from there which you always says. And u do not take it as seriously as u make it

Extremely slow shipping and then couldn't complete my order. They emailed saying they could offer alternative product then refund the difference. No offer of full refund mentioned. I will be disputing the charge if they don't refund.

Mine just arrived and been fitted seem a good fit so let see if they they move about when customer gets in. Last set from ultra mats moved about and wore out after 1 yr not long lasting so will these be any better??? £60 cheaper than last ones.

Ordered seat covers, waited five weeks, nothing, chased told me they couldnt make them and offered me mats instead. I said no and asked for a refund, despite 5 further emails nothing. They are a scam - avoid. I have raised the issue with my credit card company. Seriously - avoid these people.

Carsilk Team,

I wanted to let you all know how happy I am with my order. I received the front mats about 3 weeks ago and installed them right away, they look great ! I had to wait a bit for the rear mat because you did not have dimensions and requested I measure and send you the info. I received the rear mat a couple of days ago, it fits perfectly ! Your team created the mat from my drawing and some pictures…Fantastic Job !!

Thank You for all you have done !

Sincerely,
Dominick J Marino

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PS - Now I have to order a set for my Mustang next !!

If I can provide a minus start, I will. This company, Car Silk, is a Mickey Mouse company. They are terrible, the service is lousy, they do not reply to emails, and the explanation (sorry we are so busy) do not believe the photos and videos, they are lying and want to sell garbage goods, I am trying to get back my money since last May and till this veru day , they are densing excuses and lies

these floor mats were a great match for my car they went in easily with no need to trim anything. They stay in place, feel sturdy, and give the interior a much cleaner look overall. I appreciate the snug fit and low-maintenance design. Planning to order another set for our second car soon. Really good value all around.

I wish I could take back the 1 star i gave as rating. Bought floor mats it took a while before i got them and they didn't fit since April 2025 . They asked for videos and boom 💥 no response. I went on FB and IG to warn people of them and boom they reached out saying they would send the back row mats. I disagreed because front mats didn't fit either impeding the foot pedals with video evidence and boom again they ignored me.
Till date no response so my £200 is almost gone. Buyers beware they are not good vendors.

Carsilks advertises as an American Company of which they ARE NOT. It took 5 weeks for me to receive part of my order. When I installed the seat covers the fitment on the seat bottoms is horrible! I contacted Customer support, supplied photos and videos. Their response was that the fitment was perfect. It is obvious that the seat covers I received weren't made for my vehicle. BUYER BEWARE, this company is a SCAM! I have filed a dispute with my credit card company to get my money back. CARSILKS does not respond to requests for replacement of the correct product or credit. BUYER BEWARE!!!!

I have had to dispute the charges with my credit card company for a second time!! I won the first dispute and was credited back my money. Carsilks shipped the balance of my order 9 weeks after it was ordered. I returned the package to Carsilks. They then charged my credit card the full amount again which resulted in the second dispute with my credit card company. This all resulted in Carsilks shipping the wrong product originally and then trying to convince me that they were made for my vehicle which obviously they weren’t. STAY AS FAR AWAY AS YOU CAN FROM THIS COMPANY!!!! I can’t stress that enough!

Mats were packaged very poorly. Creased badly. Did not fit car well. Very slow to respond and very vague in answers. Would not allow product return even though the mats were never used. Would never use this company again.

Price was reasonable, I thought. It did take about a month to receive the product but when installed, the two front mats didn’t really fit like I thought they should. I sent in inquiry from the website about the issue with a description and pictures. They initially responded fairly quickly and requested more information in the form of a video. OK. So… I did a video of both sides, uploaded it to a box site and sent the link. No response. Sent another email to see if they got the link and had any issues with it. No response. Sent another email to get a status update and still no response. It’s been over 2 weeks, now, since my initial communication and still nothing.

As for the product itself. I ordered front and second row mats. The second row installed pretty well, fits decently and looks nice. Again, the front would look nice if it actually fit properly but for quality of material, it’s decent.

Update after response:

Carsilks advised that they're disappointed in our experience and to contact them directly regarding the issue. We'll, that's funny as I've reached out to them at least 4 or 5 times and they've responded once, with zero customer service and no resolution to my issue. I will certainly not purchase anything from them again and have no confidence that they will respond with any resolution.

They sent wrong mats with wrong embroidery text. They arrived all scrunched up and creased to the max. They communicated at first but when I asked for a refund and a return label they went cold on me. Totally ignoring all messages.

These mats fit my 2020 Corolla perfectly—right out of the box, no adjustments needed. I was honestly pleased with how well they matched the shape and layout of the car. They sit flat, don't move around, and look quite neat. A solid pick if you want a hassle-free fit and decent quality for everyday use.

These are probably the best seat covers I've owned so far. They fit really well and didn't take much effort to install. the material feels soft yet durable, and they've made my car interior look a lot more polished. Even after a few weeks of daily use, they haven't slipped or wrinkled. Great value for money, especially if you're after both comfort and style.

Still waiting for something I bought April 28th
Actually talked to " custo.er service"
Getting the runaround
Is Carsilks a scam???

Avoid these scammers 😡😡😡! Shit company! Guys, don't buy from them under any circumstances, they are scammers.

I placed the order in March, paid around £300 and still haven't received the correct car mats! and now they don't even respond to emails or messages!
Order 5533
Audi SQ7 car mats RLQ6MCY2K

2 months 4 delivery, delivered wrong items, i get the run around about returns & refund. Do not waste ur time & money with this company. Carsilk mats/ seat cover

STAY AWAY FROM THIS COMPANY!!!!!!!!!!! I ordered car seat covers from them (June 6. 2025) and a week later they emailed me to let me know that they couldn't fulfill the order. I have emailed them every week since and as of Jun 26, 2025 I have yet to hear from them and they have STOLEN my $400. BUY AMERICAN. BETTER COMPANIES IN THE USA.

July 4th, 2025 sent anther email requesting a refund with order number. Will see how ling it take them to reply if at all.

July 11, 2025 Have sent 2 more emails and still have not heard from this piece of @$@! company.