Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible car was leaking in water, petrol cap Would not open, had to chase several times and never got through to the Wolverhampton branch. In the end ended up visiting the branch to be told the car... See more
Company replied
From the moment I walked in , felt very welcomed , greeted by Joven and his calm personality helped when making a decision, no pressure , you can tell he has the costumers best interests at heart . Th... See more
Company replied
Very good experience from the first online enquiry to booking a test drive and finally to the purchase. Staff were informative, polite and didn't attempt to push any extra purchases. Would definitely... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
- 02046402216
Summer price drops
4.6
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made the buying of the car very easy
Made the buying of the car very easy, information and assistance excellent.
7 August 2026
Reply from Carsa - Wolverhampton
Dear Shaun,
We're so pleased to hear that your car buying experience was easy and that you found our information and assistance excellent. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Excellent service from Maruis
Excellent service from Maruis. They were friendly, knowledgeable, honest, and made the entire car-buying process smooth and stress-free. They answered all my questions, never pressured me, and went above and beyond to ensure I was happy with my purchase. I highly recommend them to anyone looking for a great car-buying experience!
6 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear A L,
We're delighted to hear that your car-buying experience was smooth and stress-free. It's wonderful to know that our team was friendly, knowledgeable, and honest, and that you felt no pressure. Thank you for your high recommendation!
Best Regards,
The Carsa Team
No response for over a week to multiple…
No response for over a week to multiple emails asking for help.
I have also contacted the senior team of Kevin Harding - Russell Churcher and Andrew Taylor who have all totally ignored my query.
Looking forward to another AI driven response that tells me they will review processes rather than actually make contact and take ownership for resolving the ongoing issue.
I now have a car with no keys that work and I therefore need to leave permanently unlocked
5 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Mark,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that you have been unable to get a response to your emails and that you have been left waiting for assistance with the vehicle’s keys.
We appreciate how frustrating and concerning it must be to have keys that are not working, particularly when you have been trying to obtain support for over a week.
Our Customer Care Team will look into the concerns you have raised so we can understand what has happened and provide you with a resolution.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that you have been left feeling that your concerns have not been given the attention they deserve.
Best Regards,
The Carsa Team
Byron was really helpful throughout the…
Byron was really helpful throughout the whole process. Quick and easy
5 August 2026
Reply from Carsa - Wolverhampton
Dear Liam,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and made the process quick and easy for you. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Shaw in Carsa Wolverhamtpon was really…
Shaw in Carsa Wolverhamtpon was really helpful. Service was excellent. Answered all the questions we had and bought the car on the same day
4 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Baljinder,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful, answered all your questions, and made your car purchase a smooth process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Shaw at the Wolverhampton branch was…
Shaw at the Wolverhampton branch was great! The service was awesome. No pushy sales! Purchased the car and drove away on the same day!
4 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Inder,
Thank you for sharing your positive experience. We're so pleased to hear that our team provided awesome service without any pushy sales tactics, and that you were able to drive away in your new car on the same day!
Best Regards,
The Carsa Team
Reply from Carsa - Wolverhampton
Dear William,
We are so glad to hear that we were able to assist you thoroughly throughout your experience.
Best Regards,
The Carsa Team
We bought car from here
We bought car from here. We received great service, fantastic experience. Fully recommend this car company. Our sales person Tariq was very helpful and cooperative. Thanks.
3 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Yasir,
We're delighted to hear you received great service and had a fantastic experience with us. It's wonderful to know our salesperson was very helpful and cooperative. Thank you for your recommendation!
Best Regards,
The Carsa Team
Reply from Carsa - Wolverhampton
Dear Galactic Gamer,
Thank you for taking the time to share your experience. We're delighted to hear you found our service friendly and helpful, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
Carsa Wolves- Brilliant service all round
Brilliant service all round. Buying a private car for the first time in nearly 30 years was a joy. Karan Sahota was helpful, respectful, obliging, and knowledgeable throughout the process. I'm very happy with my new to me DS7. Cheers.
2 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Matt,
Thank you for taking the time to share your experience. We're delighted to hear that buying a car was a joy and that our team member was helpful, respectful, obliging, and knowledgeable throughout the process. We hope you enjoy your new car.
Best Regards,
The Carsa Team
Marius was very helpful
Marius was very helpful. The process was quick and efficiently dealt with. I travelled from a distance and was in a hurry to go back. The staff supported with this by speeding up the process. Thanks!
2 August 2026
Reply from Carsa - Wolverhampton
Dear Sania,
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to assist you efficiently and speed up the process, especially given your travel distance and time constraints. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Excellent fuss free service with no…
Excellent fuss free service with no hard sale. Highly recommend. Thank you to Marius for all your help
2 August 2026
Reply from Carsa - Wolverhampton
Dear Arwel,
Thank you for taking the time to share your experience. We're delighted to hear you found the service straightforward and pressure-free, and we appreciate your recommendation. It's great to know Marius was able to help.
Best Regards,
The Carsa Team
Joven singh was very helpful didnt…
Joven singh was very helpful didnt pressure us into a car a treated us well.
1 August 2026
Reply from Carsa - Wolverhampton
Dear Gurpreet,
Thank you for taking the time to share your experience. We're delighted to hear that Joven Singh was helpful and that you felt well treated and not pressured during your visit. We hope you enjoy your car.
Best Regards,
The Carsa Team
Norris is the best salesman I have…
Norris is the best salesman I have dealt with. He was very professional & knew lots about the car.
28 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Dave,
Thank you for taking the time to share your experience. We're delighted to hear that Norris provided such professional and knowledgeable service, and we'll be sure to pass on your kind feedback to him.
Best Regards,
The Carsa Team
Another week on and 1 single email that…
Another week on and 1 single email that tells me nothing then radio silence to my immediate response.
I'm sure the AI auto reply on trust pilot will again apologise and tell me this isn't how it is meant to be and they will look into it so they can improve on the future.
I'd much prefer a human to call me and a direct dial number so we can resolve the problem quickly but I'm not holding my breath.
31 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Mark,
We’re sorry to hear about the ongoing frustration and lack of clear communication you’ve described. This isn’t the standard of service we aim to provide, and we understand how disappointing it is to feel you are not being properly updated. We are reviewing how your enquiry has been handled so far so we can address any issues and improve our communication going forward.
Best Regards,
The Carsa Team
Ellie was outstanding in selling me my…
Ellie was outstanding in selling me my dream car! She sold me the car without being too pushy, and I would recommend the whole team. Thanks again guys
9 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Honest reviews,
Thank you for taking the time to share your experience. We're delighted to hear Ellie was outstanding and that you found your dream car without feeling under pressure. It's great to know you would recommend the whole team.
Best Regards,
The Carsa Team
Ellie at Wolves was amazing!
30 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Angie,
Thank you for your review. We're delighted to hear that Ellie at Wolverhampton provided such a positive experience. Your kind feedback is much appreciated.
Best Regards,
The Carsa Team
Amazing place and staff!
Amazing experience buying my first car at carsa Kealan specifically made my experience nice and easy, would defo recommend to anyone thinking of buying a car.
28 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Kayleigh,
Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear that buying your first car with Carsa was enjoyable and straightforward, and that Kealan helped make everything nice and easy for you.
Best Regards,
The Carsa Team
I would totally recommend Norris he…
I would totally recommend Norris he made the experience seamless and looked after us !!!
22 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Koolz Alex,
Thank you for taking the time to share your experience. We’re delighted to hear that Norris made everything seamless and that you felt well looked after. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Purchased a car from Carsa
Purchased a car from Carsa, service was amazing, Tareq was amazing, took his time explaining everything and was very lovely.
28 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Salma,
Thank you for taking the time to share your experience and for your kind words. We're delighted to hear that you received amazing service and that Tareq took the time to explain everything clearly. Your feedback is truly appreciated.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.