Carsa - Gloucester Reviews 

Very disappointing after-sales service.
I purchased a car from Carsa Gloucester in April 2026 and took out additional protection products, including Shine/Cosmetic Protection for £449.

I requested cancellation of the £449 Shine Protection shortly after two weeks.Since then, I have spent almost two months chasing Carsa through emails, phone calls and WhatsApp. I was also directed between Carsa and Auto Protect, which made the process unnecessarily frustrating.

Eventually, Carsa confirmed that the £449 refund was valid and asked me to provide my bank details, advising that the refund would be paid within 10 working days or any update. I provided the requested details, but the 10 working days have now passed and I still have not received the refund or a response to my follow-up.

I appreciate that staff have eventually tried to help, but the amount of chasing required for a straightforward cancellation and refund has been very disappointing.

I hope Carsa resolves this promptly and improves its after-sales communication and cancellation process.

Gloucester branch very friendly and welcoming, great communication throughout and Rubel couldn’t do enough for us even phoning on his day off. Thank you for the service.

Poor service from Gloucester site team - all young and showed no real interest! Car had a red warning light on the dash - no interest. MOT advisory - could not tell me if it had been looked at or sorted plus no additional service info on the car. When your planning to spend £24K on a car you would expect them to pay attention to details. Had to chase to get me refund back for the test drive reservation. You pay your money and take your choice but I will not be using CARSA again.....

Charlotte was really supportive throughout the process and answered all the questions we had. Made the process really easy. Thank you!

Car very good condition,nice price, would buy a car from them again

Service spectacular explained everything well good interview

I was greeted by Xander straight away to test drive my car, he was very friendly and Alan who I’d met the previous week to look at cars was so helpful, he came with me to test drive my car and made me feel very comfortable. All the other staff were lovely too. I had a great experience and drove away with my new car with a huge smile on my face! Would highly recommend

I had a great experience visiting Carsa for the first time to test drive a car that I booked online . That I was over the moon with the car so I bought it that day many thanks to the team

Xander took great care of us, He was Extremely professional and deserves full credit for the sale. We are very happy with the car we bought.

Elizabeth was really helpful and informative
They process of buying a new car was made really enjoyable due to her friendly personality and knowledge
A wonderful smooth transaction. I’m really satisfied
Thank you Elizabeth
Kate.

Elizabeth did an outstanding customer service, guiding me through the purchase of my new car!
Great job Elizabeth!⭐️⭐️⭐️⭐️⭐️

We've visited lots of car dealers over the past 50 years and Carsa Glouster was the least welcoming and least helpful of any (including small yards). There were few staff around and the one we found seemed bored and uninterested. We had seen 3 suitable Plug-in hybrid cars on-line apparently in Gloucester but was told none of them were necessarily actually there and he didn't know if there were any suitable. Initially the 'salesman' said we should scan cars to find out details and prices. Scanning several hundred cars was obviously ridiculous and the one we did scan didn't give a price. Cars have no info apart from the scan code, which is quite annoying. We asked the 'salesman' for help and he then did find one Plug-in Hybrid which had just come in and had no scan code. It was a suitable car and we were interested in buying it. We arranged a time to return the next day for a test drive. On driving for an hour to the appointment we were told by a receptionist that there was no record of our appointment and the car in question had gone to Bolton. We spotted the 'salesman' (who hadn't given his name or a card). He didn't look us in the eye and said to receptionist rather sheepishly 'that shouldn't have happened'. She apologised but he didn't! He said nothing to us, just walked away.
We will certainly avoid Carsa like the plague!
Pity I have to give one star. That's over-generous.

Test drove and bought car all within 48hrs. Did my research first so I knew exactly what I was looking for and what I wanted.I would recommend booking test drives and appointments as Gloucester store was extremely busy. Great experience with how quick and easy the whole process was. Staff very friendly.

I would strongly advise people to be very cautious when buying a car from Carsa. In my case, serious problems started almost immediately after I collected the vehicle.
The car was sold to me with a faulty TCU modem. It does not connect to the FordPass app, the remote functions are unavailable, and the emergency SOS button does not make a call. I reported the fault shortly after purchase. Carsa arranged a diagnostic appointment with a Ford dealership, but failed to authorise or arrange payment in advance. The dealership told me that, without confirmation from Carsa, I would have to pay for the diagnostic work myself or the vehicle could be held until the bill was settled. Despite repeated emails, phone calls and formal reports submitted through their online form, Carsa has still not taken effective action to diagnose and repair the fault.
There are also serious concerns regarding the warranty. At the point of sale, it was presented to me as two years of protection. Only after the purchase did I discover important limitations in the policy. The vehicle had approximately 59,000 miles on the clock when it was sold, while parts of the cover, including certain wear-and-tear protection, only apply up to 60,000 miles. In practice, this meant that part of the advertised protection may only have been valid for around 1,000 miles. This was not clearly explained to me before I agreed to the purchase.
The warranty documents also contained incorrect information, including the wrong address and inaccurate details about the vehicle’s drivetrain, despite the car being an AWD/4WD model. I raised these errors, but I have still not received corrected documents or a proper resolution.
The most serious issue concerns the personal data of other customers. Inside the vehicle, I found two V5C registration documents relating to two completely different cars and belonging to other people. The car also contained invoices, service records and other vehicle documents. Although some details had been obscured with a stamp, the remaining information in the documents still made it possible to identify or link them to the previous owners. These private documents were therefore left inside the car and handed over to me when the vehicle was sold.
Before the sale, Carsa responded quickly and promoted professional customer service and a two-year warranty. After payment, I was left with a faulty car, incorrect warranty documents, unclear and heavily restricted cover, and personal documents belonging to other customers. Despite numerous attempts to contact the company, I have still not received a clear answer or an effective repair plan.
Based on my experience, I feel that I was misled about the warranty and the way the sale was handled. I would not recommend this company. Anyone considering buying from Carsa should inspect the vehicle very carefully, request the full warranty terms before signing anything, and make sure that every promise made by the salesperson is confirmed in writing.

Awful experience. You have failed to settle my existing finance agreement. They are now pursuing me for the funds

Dealing with Amy at the Gloucester Carsa was an absolute pleasure she discussed all the options available with no sales pressure we were very happy with our purchase and would recomend her to anyone

Many Thanks

Falsified description

Elizabeth was very helpful and patient with us while we were at the show room. She answered all of our questions and reassured us with any queries. Overall a positive experience.

I was contacted immediately by the call centre when I showed interest in viewing a car I had seen online. Robyn was excellent in providing clear information and for setting up my test drive. First time using Carsa and went to the Gloucester store. Jake, our representative there, was excellent. Overall, I would consider using Carsa again as the team is helpful, approachable, the car's are reasonably priced and I am happy with my purchase. But just be aware that you could encounter a substantial wait, even if you have booked a test drive, as the reps are always so busy.