CARS24 India 

I had sold my ford ecosport on cars 24 on March 2026 for scrap and they promised me to provide a chassis number of my vehicle in 42 days but after passed 3 months and regular follow ups by me they are not provided. I my very disappoint with cars 24 they are not fulfilling their commitment
My appointment id is: 12873368708

I had my car evaluated on Sunday, June 21, 2026. After evaluation Cars24 executive convinced me that the bidding option would secure a better price than the local market rate, leading me to purchase the SellPro plan for 1049rs. Before that I told him I already had a showroom offer of 4.8 Lakh rupees for my car. He confirmed that my car's bidding would start at 5 lakhs and likely go higher.
After a few hours I saw the report was generated and he mentioned that my RC was lost and Duplicate keys were unavailable. I have both. Later I saw the offer price was revealed: 4 Lakhs, which came down to 3.97 Lakhs after deductions. At the same time, Spinny evaluated my car at no cost and offered a price of 4.8L. I feel cheated by Cars24 regarding my first selling experience.
I received another call from the Direct Sales department describing a plan to sell the car at a higher market value of ₹6 lakh. And the listing fee is a non-refundable Rs 1,400. I already paid Rs 1049 for SellPro, but I've received no response from Cars24 team and no better value.
Now I don't see my car listed in the Cars24 app itself, and I didn't sell my vehicle via Cars24. They didnt even refund my amount for the complaint I raised.

I paid ₹2,650 for a Cars24 PDI, and honestly, the whole experience was a complete mess. The inspector called me early, told me to come to the showroom, and then just never showed up—like what even is that? Their support is useless, just bots repeating the same nonsense, and to top it off, the app falsely marked my PDI as completed when no one even came. I did get my refund, but only after wasting my time and patience, and the only time a real person bothered to call was after I posted a negative review. For a paid service, don't waste any money here; find one person from the aftermarket because their PDI is a gimmick, and they don't know any business; they're just idiots with tech and money suckers.

Really disappointing experience with Cars24.

A car was delivered to me on 24 June, and the moment it was driven out of Cars24’s parking, it started showing engine check light and DEF malfunction errors. The vehicle was taken back on the assurance that it would be repaired and returned in 2–3 days. Since then, there has been no proper update, no ownership, no delivery timeline, and barely any response from the concerned people.

For a company that markets “inspection”, “quality checks”, “1-year warranty” and “customer support” so aggressively, the actual after-sales experience has been the complete opposite — multiple people calling, nobody taking responsibility, and the customer left chasing basic answers for days.

If this is Cars24’s idea of post-sale support, then buyers should think twice before trusting the promises made at the time of sale.

Ticket ID: 2762772

⭐⭐☆☆☆ (2/5)
My experience with Cars24 has been disappointing.
There is no proper response from the support team when assistance is needed.
They make false promises while selling their Pro Seller packages, but many of those commitments are not fulfilled.
The customer service is poor, and the app has significant delays in responding and updating information.
Communication between different teams is inconsistent, leading to confusion and wasted time.
Follow-ups are often delayed, and resolving issues takes much longer than expected.
Transparency regarding services, timelines, and commitments needs significant improvement.
For a platform that deals with vehicle transactions, I expected a much more professional and reliable experience.
I hope Cars24 improves its customer support, keeps its promises, and provides better service transparency for future customers.

Very disappointing experience with CARS24.

I was persuaded to opt for their customer-to-customer direct listing (Sell Pro) with the promise of better visibility and a smoother selling process. After I agreed, there was virtually no follow-up. It became extremely difficult to get in touch with the assigned agent, and communication was almost non-existent.

Even after a buyer's offer was accepted, there was no timely coordination or update from CARS24. I had to keep following up myself, with little to no response.
The entire process felt misleading.

The service was marketed as a premium assisted selling experience, but in reality there was no proactive support or accountability. Based on my experience, I cannot recommend this service and would advise others to think carefully before paying for the customer-to-customer listing option.

I am extremely disappointed with the way my case has been handled. After taking the payment, there has been complete silence from your team. No one has contacted me regarding the valuation amount, the next steps, or the overall process.

This raises a serious concern: are you planning to scam customers by collecting payments and then providing no communication or service? This is completely unacceptable and not what I expected from a company like Cars24.

I expect an immediate response explaining the delay, confirming the amount, and outlining the remaining process. If I do not receive a prompt resolution, I will have no option but to escalate this matter through the appropriate consumer grievance channels and share my experience publicly.

Please treat this as urgent and respond at the earliest.

Car 24 is a fraud site no customer care not any person respond

Worst experience of vehicle pdi . You keep on changing the inspector & he is never on time . Very very poor experience

Hi Team

I brought a car - jeep compass 2017- on 9th sept 2023. When I got the car, I told them after few years if I have to sell it because I might go abroad to study, they promised to take this car in cars24 but will not be for same price which is totally understandable however now I’m trying to sell the same car and I got a deal of 6,12,000 and I was ready to make the payment of difference amount of 4,65,000 but the agent assigned to me told to me hold the payment as the dealer cancelled it and I have submitted all the details asked by the team as they told it’ll be closed asap but now I have to wait and don’t know status yet, I also have to pay foreclosure amount fine per if I don’t close it within the given period of time and they have also taken charge from me like a token and not refunded back yet. This app is a total Fraud, i wouldn’t have written this long if I did not have a bad experience. They hide major details while they sell and use those to decline while you sell it back to them. Utterly fraud, this experience for me is about 6 months now. Till the final payment they stay with you and then they’ll never respond to your calls even if u call more than 1000 times. These applications should be banned for fraudulent activities like this. I’m trying to get FIR filed against you guys.

FRAUD CARS24

Terrible experience, tampered meters

Cars24 is worst.....Any repair means in one month no changes in spares parts....Any one buy in cars the cars 24 first think next go to buy....I am buying in car only 20days now ...I am asking battery complaint & wheelbareing no need change....so worst cars24

Cars 24 is a bogus company. They initally show you very high prices on their app with promises that prices increase after inspection within the range. After inspection, the valuer would coerce you to buy the package to see the reports. And after the inspection, all the things perfect, the valuation is far far below the pre inspection assessment. Then you will get a call from representative to pay 1400 plus GST bucks to post an add where they will show a very much higher valuation saying dealer quoted less and they will match the buyer. But the portal says that offer is not equal to sale and there is no guarantee for sale. This bogus website says it charges no comission but deducted almost 20k bucks for insurance although the papers were clean, no strach and no accident case and would retain 25k bucks. Just dont go with them

These Cars24 people are complete frauds and a scam. Do not do any deals with them. First, they will give you a higher price, then they will say that there are no customers, so we will lower the price, then they will lower it again, and then they lower it again. They will get all your documents and then they commit fraud.

We have booked my car booking for inspection and wrong inspection done by inspector (wrong varient posted on page and valuation done accordingly)
7 month old Grand vitara delta verient 14 k km run and Car 24 valuation done 50% depression as my car consider 6 year old in place of 6 month
Second
We convince for 3000 to pay for C2C plateform posting and we have done but no one picked my cal after payment submission.

Last full day we try to reach customer care bit no response recd ,

If I visit as a new customer than multiple calls and follow up started

Very poor service I have lost my 4000 for such type online Car 24 platform

I suggest to all please donot take service from this platform

I sold my car through CARS24, but it took almost 2.5 years to transfer the ownership. I raised multiple complaints and kept following up, but nothing happened. The issue was resolved only after I warned them that I would report the car as stolen to protect myself. The sale process was easy, but the ownership transfer was a very frustrating experience.

A delay like this can put the seller at risk. If the car is used in an accident, crime, or any illegal activity before the ownership is transferred, you could end up facing unnecessary trouble. Make sure the ownership transfer is completed as soon as possible.

Worst experience with Car24. I would not recommend buying a car from them. The service was disappointing, and the overall experience did not meet expectations. Communication was poor, and the process was not as smooth as promised.

Before purchasing any vehicle, make sure to thoroughly inspect it and verify all details yourself. In my experience, it would be better to spend your money elsewhere and explore other options.

"Save your money and think twice before buying a car from Car24."

#Car24 #CustomerExperience #CarBuying #Review #DisappointedCustomer

Cars24 ne mujhe 'free car inspection' bolkar appointment book karvai. Inspection booking ke waqt maine valuation ke baare me pucha tha, lekin mujhe kaha gaya ki inspection ke baad hi pata chalega. Inspection complete hone ke baad mujhe paid plan lene ke liye bola gaya. Maine Lite plan liya aur ₹453 (GST included) pay kiye.

Sabse badi problem ye hai ki payment lene ke baad bataya gaya ki meri car ki maximum bid value meri expected price se bahut hi kam rakhi jayegi. Agar ye baat pehle bata dete to main kabhi bhi paid plan nahi leta. Ab fee non-refundable hai, matlab ya to unki bahut kam valuation accept karo ya apne paise bhool jao.

Mujhe ye process bilkul transparent nahi laga. Important information payment ke baad batana aur non-refundable fee rakhna customer ke liye unfair hai. Mera time aur paisa dono waste hua. Main dusre customers ko salah dunga ki koi bhi payment karne se pehle valuation range aur bidding conditions clear kar lein."

⭐ Very disappointing experience.

Never trust cars24 for selling or buying a car. The trust /the talks /the assurances they give are all before the deal….i sold sold a vehicle in Aug 2025 and it’s been 6-7 months I have been following up for RC transfer however there has been no confirmation and no timeline for transfer to be completed. Better to sell or buy through a trusted dealer or through your contacts. The very reason a person sells it through these companies to avoid hassles of paper work and ease of transfer is completely defeated.