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Rated 5 out of 5 stars

My husband is disabled so at home he drives a car where the pedals are switched around. Needles to say it is difficult to find a good rental to suit our needs. Carscanner were very efficient and found... See more

Rated 5 out of 5 stars

Excellent service for car rental in Europe, America, etc. It helped me a lot to save time on finding a car during my vacation in China. A large assortment of cars with a wide range of prices, there... See more

Rated 1 out of 5 stars

I still haven't received the refund of 257 EUR. Company thinks that it is a bank, and it can leave my money for the whole month without explanation. I'm an expirienced traveler and no one company has... See more

Rated 1 out of 5 stars

Very dishonest! We booked an economy car (5 seats and 2 luggage) and got a mini car (4 seats and 1 luggage) and cars-scanner claims that they are of the same category when it clearly isn't - even as d... See more

Company details


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3.6

Average

TrustScore 3.5 out of 5

229 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Where to begin

Where to begin? The information sent via email was very basic with no important or useful information The meet and greet at the airport was no where to be seen. After finally finding the car rental desk it was unmanned. When someone finally arrived they refused to take my credit card for a deposit even though it was the same card I used to book online.
In the end I had to go with another rental company and was refused a refund from car-trawler, the actual company.

11 September 2023
Unprompted review
Rated 3 out of 5 stars

The car scan tool works but it comes up…

The car scan tool works but it comes up with four or more different problems that you don't have. Like in my case I had one problem my cam position sensor was bad and yes it was indicated to me by the tool but it also said fuel rail issues so I took that all apart for nothing and mass air flow sensor that I went and bought and that didnt fix the problem among other things. The whole idea of a diagnostic tool is to pinpoint the problen so you're not buying parts you dont need and playing guessing games which you end up doing with these anyway. I could have just guessed all the things it said without it and I paid more in parts I didnt need than I paid for the device. They can respond with whatever they want to say but the fact is you're no better off with it than you are without it. This has been proven .

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Car rental BARI

We have used car scanner for car rental in Bari, we have added second driver with credit card - to be honest we have NEVER in the EU needed car deposit (car rental NOLLEGAIRE). Of course there was a problem at the car rental place, it took ages until we have contacted the car scanner offices. The lady was nice but there was nothing she could do???? Why are you providing a service you cannot deliver?
We had to let our car rental money fall through and rent the car from other rental! DO not recommend, do not pay in front, they cannot do a thing, when there is a problem. Alwyas rent directly from the provider!!

19 October 2021
Unprompted review
Rated 1 out of 5 stars

The worst rental company

Awful company, fraudulent behavior. I have booked the car but the actual deposit was 3 times higher than during booking process, which is too high for me. So, I cancelled my booking on the same day. Than, customer support told me, that Refunds take 25 working days from the date of cancellation!!!!! I’m shocked, it is was not highlighted during booking process, I still have to make another booking but I have no money! Money will be on my account 2 weeks after my LAST vacation day, it is nonsense. It is not early-Covid time and I thing that such way of doing business is unethical!

Two weeks after my last review and I still have not received my money. Also, company does not answer on my letters.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

That used to be my 1/3 time I had to…

That used to be my 1/3 time I had to rend a vehicle as my one was once in procedure of technical test. Actually my first rending journey two years in the past wasn't brilliant...ahah. I was once afraid of extra animal fur on the seats or some thing like this again. This time when I travveled in Poland, Warsaw, I've decided to lend from Cars scanner and it seemed nicely, my vehicle used to be smooth and fresh, I even felt a fine scent of dry cleaning. The rate used to be extra effortable than their rivals suggested. Although they gave me a savings as I back the automobile two days earlier, thanks for the service. You modified my thinking about auto borrowing.

29 June 2021
Unprompted review
Rated 4 out of 5 stars

I recommend this service as a useful hepler on the road!

I had many business trips from town to town across the USA and European countries, so I used cars-scanner services. I wasn't upset. The quality and speed of service is really high, especially when you are a mobile customer and you need to solve transport issues very quickly. They work with each client on the selection of cars extremely carefully and for such work it is not a pity to thank them well financially. I used this company a few times and didn’t regret. I rented mainly cars of American and European manufacturers. None of them ever let me down, although the distances were sometimes very long. I`ll obligatory use this service in the nearest future.

17 January 2021
Unprompted review
Rated 5 out of 5 stars

Several months ago I flew to Germany n…

Several months ago I flew to Germany on a business trip. There was no transport of our own, and it was not appropriate to drive it so far.
To avoid various inconveniences, I rented a car from this company.
The car was provided quickly, there were no problems with the technical condition. The passenger and front seats were clean and intact, free from defects.
The staff are polite and competent.
The car was provided quickly and without any problems. The rental price is not too high, which is very pleasing.
Thanks to this company, I was able to move quickly around Stuttgart and was never late for work visits.
I was satisfied with the service staff, the quality of the services provided and the equipment provided to me.

8 December 2020
Unprompted review
Rated 5 out of 5 stars

Last year I was traveling with friends…

Last year I was traveling with friends in America, there were a lot of us, so we needed a car, because it is very inconvenient to travel on public transport in a large company and spend a lot of time on the bus and subway. It is for this reason that we decided to use the car scanner to search for a car. We were pleased with the large selection of cars, despite the fact that the prices were attractive, slightly lower than in other places. We easily rented a car and drove it through several States! In General, I can recommend this service because it is convenient and easy to rent the right car, and this is the main thing.

28 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service for car rental in…

Excellent service for car rental in Europe, America, etc. It helped me a lot to save time on finding a car during my vacation in China. A large assortment of cars with a wide range of prices, there are both budget and luxury class. Cars in a brand new condition. After each car rental, it is checked for reference. I also want to note a good consultant, he is interested in what purposes a car is needed for, what price range we are interested in and will tell you which one is best to choose I am very satisfied, I recommend

8 October 2020
Unprompted review
Rated 5 out of 5 stars

Hello world

Hello world! I want to share my experience of cooperation with the service Sars-scanner. My family and I love to travel the world. We visited many countries. But on excursions never had time to see everything they wanted. Took bus tours, but from the window, too, a lot will not be considered. We have long dreamed of visiting the United States. And this year our dream came true! We decided to act on our own. A friend advised to turn to this service, as she and her husband last year vacationed in Paris and rented a car here. They loved the service. Everything was at the highest level. Without hesitation, we booked the car over the internet, chose a nice Ford Escap SUV with GPS. Upon arrival in America, we were already waiting for a representative of the company with documents, with a contract and keys. The design was quick. The representative explained in detail that we need to know that the car is insured against damage to third parties. And we went to the end. It was a really interesting holiday! It's just cool! Now we will always use the rental services of this service. We recommend everyone who wants to have a comfortable and productive rest.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Trustable company for renting a car

Before pandemia started I had a traveling to Italy in January. I planned to visit several cities and did not want to use any kind of transport except a car. So I used this company for renting Toyota Corolla. As one of my friends lives in Napoli she suggested me this service as trustable with good cars and good supporting team. The first attraction was a possibility to use Russian language. Also prices for cars were rather cheap in comparing with other similar companies. Besides to renting price already were included all taxes, insurance and other necessary payments. I really liked service of this company very much and in my next travel I will for sure again rent a car only here.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Hi everyone!) Decided to write a short…

Hi everyone!) Decided to write a short review cause found these guys really helpful while i was travelling across the Europe. It was my first time i rent a car in Paris and my very first time in my life. It was difficult for me without speaking french and hardly speaking english. Nevertheless, we found something common and i rent my Renault Clio for 3 days. Using a rent car makes your journey more informative indeed) in conclusion i'd like to say that managers are friendly and are trying to solve any problem you get. Feel like i was talking to real professionals. Advice everyone to try them if you like to travel. They can make your journey more comfortable and emotional.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

That was my third time I had to rend a car

That was my third time I had to rend a car as my one was in process of technical test. Actually my first rending experience two years ago wasn't brilliant...ahah. I was afraid of more animal fur on the seats or something like this again. This time when I travveled in Poland, Warsaw, I've decided to lend from Cars scanner and it appeared nicely, my car was clean and fresh, I even felt a nice smell of dry cleaning. The price was more effortable than their competitors suggested. Although they gave me a credit as I returned the car two days earlier, thanks for the service. You changed my mind about car borrowing.

30 April 2020
Unprompted review
Rated 1 out of 5 stars

Refund

When I cancel my booking, they said I will have my money back in 20 working days! I cancelled on 26th of March and today they said my request will be processed until the end of May!

24 April 2020
Unprompted review

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