Car Racks Reviews 

470
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality and sturdy construction, mentioning that items fit their vehicles securely and provide outstanding value compared to alternative brands on the market. People deeply appreciate the straightforward online ordering experience, helpful website guidance, and remarkably prompt shipping that often exceeds initial expectations. However, some people mentioned unexpected customs charges and additional import taxes because products were actually shipped from Ireland instead of being locally dispatched from the United Kingdom. A few reviewers also noted that delivery tracking was occasionally unreliable, and some experienced longer waiting times and delays than originally advertised during purchase.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing satisfaction with items arriving well packaged,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising exceptionally quick... See more

Order

Customers had ambiguous experiences with order, as some reviewers praised the fast delivery and competitive... See more

Quality

People report positive experiences with quality, highlighting that the items are built extremely well, highly... See more

Price

Consumers find price to be positive, highlighting competitive rates and affordable costs compared to rival... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No problems with this company, found a paddleboard on online search. Roughly £30 cheaper than alternative companies. Although, had to pay £69 in customs charges as the company is based in Ireland and... See more

Rated 4 out of 5 stars

I ordered a car rack on-line for a Swedish registered car as I couldn't get one in the UK. It was very straightforward and it arrived safely. Whilst it took a bit longer to arrive than expected I rec... See more

Rated 3 out of 5 stars

What car racks don't tell you on their Ebay site is they are based in Dublin and I had to pay an extra £64 import tax to get delivery as it was held by royal mail. So I ended up paying more for my roo... See more

Rated 5 out of 5 stars

Roof bars for my car. Excellent quality, very easy fit if you follow the instructions (which are clear to read). Only downside is these particular racks don't have a quick remove option, but I figur... See more


Company details

  1. Auto Parts Store

Written by the company

Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets. Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality. Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.


Contact info

3.8

Great

TrustScore 4 out of 5

470 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(470)

245 reviews in the last 12 months

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Rated 4 out of 5 stars

Item arrived after over week or so

Item arrived after over week or so, from Ireland, still the quality and price out weighed the time to deliver. Fits my Gti Golf fine.
A bit fidley to fit the cover locks, but managed in the end.
There is no added charges to the UK for delivery. I would happily reccommend this company, thanks.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Quality SUP. Great price. Arrived on time.

Our Aqua Marina paddle board arrived on time and was perfect. It was a very good price too for a quality board. I researched boards for kids and this one came up high on the recommended list so I was chuffed to get it at a good price (30% lower than anywhere else). I think some of the problems people have with delivery is due more to Parcelforce which can be a nightmare compared to DHL or DPD. On this occasion it was fine.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

carracks.uk is NOT in the UK. Beware of customs charges.

This company (not registered at Companies House) pretends to be in the UK, then sends a dispatch notification from Ireland, meaning deliveries incur substantial customs fee's. I've been emailing carracks.co.uk since 12th August and get no reply at all. My order is sat with Parcelforce, who won't deliver unless I pay £83.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Not responding to a faulty order

Item delivered ok, but when trying to fit to my car, one of the screws is faulty, so I cannot use it. The screw is a specialist left hand thread, not a standard screw I could pick up from anywhere. I contacted them and the initial reply was to request a photo of the faulty screw. Since then I've heard nothing and I'm left with a set of roof bars that I cannot use, despite chasing for a further reply from them. I ordered from Carracks UK, but it seems the company is actually Mick's Garage in Ireland, putting it in the EU. This wasn't made clear when placing the order and I'm sure will make it problematic and costly to return the order, if someone ever bothers to reply to resolve it.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid if UK based

Avoid if UK based. Website claims this company is based in London, yet items are shipped from Ireland. 48hr delivery ended up been 4 days.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

Excellent and efficient service

Excellent and efficient service. Quality product supplied. Slight issue with bolts missing for one section but contacted them and they sent them out special delivery immediately and I received them within 48hrs.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The roof rack for my citreon arrived on…

The roof rack for my citreon arrived on time and were packed well.
They came with easy to follow instructions and fitted perfectly. They go on and come off easily so I can remove them when not in use and they are great quality and value.

Thank you Car Racks

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Nordrivw step bars and one bike racks.

Bought a set of Nordrive areo bars and 2 Nordrive bike one bike racks.
Excellent options for my car and these suited both my budget and needs.
Dispatched promptly and delivered in a great time. Will now need another bike one bike rack as my son has outgrown his old bike that used to fit in the boot!

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid if living in the UK

Avoid if living in the UK! This deceptive company might claim to be based in London but your order will be dispatched from IRELAND and will be subject to customs charges and VAT - which was not made clear at the point of sale. Trading Standards have been informed. Disgusted!

7 August 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a car rack on-line for a…

I ordered a car rack on-line for a Swedish registered car as I couldn't get one in the UK. It was very straightforward and it arrived safely. Whilst it took a bit longer to arrive than expected I received regular updates before it arrived which was reassuring.
I would use them again.

16 July 2026
Unprompted review

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