Carpow Reviews 

1,709
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. #6 of 10 best companies in Car Finance and Loan Company
  2. #1 of 2 best companies in Car Dealer
  3. #4 of 5 best companies in Finance Broker
  4. #1 of 1 best companies in Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,709)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at carpow are awesome they…

The team at carpow are awesome they fast tracked preparations on my car at short notice and did amd amazing job.
Special thanks to Madi amd Amelia for making the process easy for me.
I have recommended this company to all my whanau.

7 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad we could help get everything sorted and ready for you when you needed it. Means a lot that you’d recommend us to your whānau too. Appreciate you choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Ask for Amelia

Amelia helped me secure finance for a new car and she was the best! Went above and beyond for me, communication was excellent and everything was sorted within a day! 10/5 stars for her, she deserves a raise and a holiday.

10 June 2026
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Reply from Carpow

10/5 stars and a holiday? 😆 We’ll definitely pass that one on! Thanks so much for the kind words. We’re stoked everything came together so quickly and that Amelia could make the whole process easy for you. Enjoy the new car and thanks for trusting CarPow 💙🚗✨

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, great communication, Easy steps to follow. Kim was very helpful made experience easy.

9 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy to follow and that communication stayed on point the whole way through. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Quick and easy

Quick and easy approval and process. Going to pick car up now, so happy! Thanks Madi and her team 🙂

4 June 2026
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Reply from Carpow

Love hearing this thank you. We’re stoked everything came together quickly and that you’re on your way to pick up the car 😄 Enjoy every minute of it, and thanks for trusting Madi and the team. Appreciate you choosing CarPow 💙🚗✨

Rated 4 out of 5 stars

Honest answer..

Honest answer... I saw an advert on social media, and at first thought, this might not be legit. However, I sent an application and had nice people on the phone so pursued a car, they approval was more than I expected so bough a way nicer car with low Kms. Feels good having a much nicer car.

4 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything worked out and that you ended up in a vehicle you’re genuinely excited about. Enjoy the upgrade and appreciate you choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

The instant replies to have got things…

The instant replies to have got things done quickly.
Very understanding in explaining.
Lovely staff

3 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything moved quickly and that you felt supported and informed throughout the process. Means a lot you had such a positive experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

We applied for finance with amelia and…

We applied for finance with amelia and were approved the next day the whole application was so easy from start to finish super quick responses very helpful will definitely come back in the future 10 stars from us we are happy with our new vehicle thanks Amelia for all your amazing work .

7 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy from start to finish and that you were looked after every step of the way. Love the 10 stars too 😄 Enjoy the new vehicle and appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

I had a great experience the people had…

I had a great experience the people had great service one of the people called maaps was great he help me all the way through and had a lot of patience they where also very quick to approve me I got it in the same day that I applied this in my opinion they are better than instant finance

3 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported the whole way through and that everything came together so quickly for you. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙🙌

Rated 5 out of 5 stars

Easy process

Easy process, I felt respected, they were awesome from start to finish definitely recommend to buy through them.

4 June 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt respected and supported from start to finish. Means a lot that you’d recommend us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Rachel Duncan Awesome Service

The customer service Rachel Duncan gave was awesome and made the application so stress free and I feel she went above and beyond. Thank you so much.

26 February 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt stress-free and that you felt supported every step of the way. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

So easy to deal with highly recommend

So easy to deal with highly recommend

2 June 2026
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Reply from Carpow

Love hearing this thank you. We’re really glad everything felt easy and hassle-free for you. Means a lot you’d recommend us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amazing service!! 🔥

Had the best assistance from Kim & Cassie! They were so helpful and very fast with making sure my application was approved. No hidden fees or muckarounds, nothing but good things to say. Super grateful team 👏🏼☺️

2 June 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt straightforward, fast, and exactly as promised. Means a lot you had such a positive experience with the team. Appreciate you choosing CarPow 💙🔥

Rated 5 out of 5 stars

Amelia was super helpful made it so…

Amelia was super helpful made it so easy we had so many questions nothing was a probelm for her!
Thank you for your help!

18 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy and that all your questions were looked after along the way. Means a lot you had such a positive experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Awesome service

Awesome service. Great to deal with

27 May 2026
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Reply from Carpow

Love hearing this thank you. We’re really glad you had a great experience and that everything felt easy to deal with. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

I had Maaps help me out with my loan

I had Maaps help me out with my loan. When I applied all I knew is that I wanted a campervan, Maaps went out of his way to look for and send me through listings of vans that he thought I’d like. He make the process very easy and stress free, works very efficiently & likes to make sure you fully understand the process. Highly recommend

27 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported from the start and that the whole process felt easy to follow and stress-free. Love that the campervan dream became the mission 😄 Appreciate the recommendation and you choosing CarPow 💙🚐✨

Rated 5 out of 5 stars

Staff were amazing and went out of…

Staff were amazing and went out of their way to make sure all questions were answered when and where needed

29 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and that all your questions were answered along the way. Means a lot you had such a positive experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amazing service Melanie from carpow was…

Amazing service Melanie from carpow was an absolute beast of a sales rep and helped tremendously and worked very fast to get my bum in the seat of a 2020 nissan navara , couldn't recommend them enough

29 May 2026
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Reply from Carpow

Hahaha love this 😄 Thank you. We’re stoked everything came together so quickly and that you’re now behind the wheel of your Navara. Means a lot you had such a great experience with us and that you’d recommend CarPow. Appreciate you choosing us 💙🚙💨

Rated 5 out of 5 stars

The whole process was so quick and…

The whole process was so quick and easy. Very professional and I was driving away in my new car within two days.

26 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together so quickly and that the whole process felt easy from start to finish. Enjoy the new car and appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

My first car application a success!

Thank you Polly for such a smooth process and awesome experience. Communication was great too and very patient with customers. Thank you CarPow!
I love my new car!!!!

29 May 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt smooth and that you felt well looked after throughout the process. Means a lot you had such a great experience with us. Appreciate you choosing CarPow 💙

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