Carpow Reviews 

1,712
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated agents for providing fast, seamless assistance and keeping them fully updated throughout the entire vehicle finance process. People consistently express appreciation for the outstanding customer service and the professional approach that makes purchasing a vehicle completely stress-free. Consumers also highlight the great convenience of the digital application platform and online tools, which make submitting documents, chatting with representatives, and securing a loan exceptionally quick. Some reviewers noted minor process or paperwork details, mentioning occasional gaps between online information and backend teams, or loan walkthroughs that could have been slightly more in-depth.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the team's friendly, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being extremely... See more

User experience

Consumers find user experience to be highly positive, praising the seamless and hassle-free application... See more

Response time

Clients share positive opinions on response time, noting that communication was fantastic and moved very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After unexpectedly having to try and juggle one car between a family of 4, Car Pow were there to help and within a few days we were approved and had a new car! Carpow Was so easy, from submitting the... See more

Rated 5 out of 5 stars

5/5 Stars - Absolutely seamless experience getting vehicle finance with CarPow! The team was incredibly friendly, knowledgeable, and amazing to deal with from start to finish. Their communication was... See more

Rated 5 out of 5 stars

The entire application process from start to finish was so incredibly easy! My amazing agent was Maaps, who tirelessly went about working his magic to help me get our vehicle. And the stress that come... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied


Company details

  1. #6 of 10 best companies in Car Finance and Loan Company
  2. #1 of 2 best companies in Car Dealer
  3. #4 of 5 best companies in Finance Broker
  4. #1 of 1 best companies in Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,712)

455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi there Mel I just want to thank you…

Hi there Mel I just want to thank you for helping me out with my new car loan,most appreciate the work you put in.cheers

17 May 2026
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Reply from Carpow

Really appreciate this thank you. We’re glad we could help get everything sorted for you and make the process a good experience. Enjoy the new car and thanks for choosing CarPow 💙

Rated 5 out of 5 stars

Very efficient quick easy to talk to…

Very efficient quick easy to talk to and easy to understand was a great pleasure to deal with Amelia

17 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad everything felt easy to understand and smooth to work through. Means a lot you had a great experience with us. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Initially I advertised my car on Marketplace

Initially I advertised my car on Marketplace, but soon changed after nearly being scammed! If it wasn’t for ANZ blocking my card I would have been!
I then advertised on TradeMe feeling they have safety systems in place. Amelia at Carpow saw my car on TradeMe and said they had a buyer who was happy to pay the asking price, sight unseen.
Amelia explained everything to me, because I don’t sell my car very often.
It all happened very smoothly and efficiently. I received the asking price in my bank account and the new owner came and picked her up. It was so easy and reassuring. I did my due diligence and after exploring found that Carpow are a well known NZ car finance company, so I went ahead with less trepidation. Now I know they’re the real deal, I’d happily work with them again!

18 May 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad we could help make the process feel safe, smooth, and reassuring for you, especially after the experience you had beforehand. Means a lot that you trusted us and felt confident through it all in the end. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Amazing

Easy fast approval customer service is amazing.

14 May 2026
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Reply from Carpow

Love hearing this thank you. We’re really glad you had a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

So efficient and helpful

So efficient and helpful. Very easy and quick process

14 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt quick, easy, and well supported for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

I would just like to say a huge…

I would just like to say a huge thankyou to Rachel and Amelia From Carpow they made buying this car so effortless. They organized everything from application, loan, Warranty, insurance. Honestly all i had to do was pick it up and drive it home. I've brought a few cars in my time but this was the easiest by far . Again thankyou so much i honestly cant say enough

6 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt effortless and that everything was taken care of for you from start to finish. Means a lot hearing this was the easiest experience you’ve had buying a car. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Zero muck about.

My time is on short supply as a professional. I found a car that I wanted, but needed to sell my existing. Carpow made the process simple, easy and there was zero hassle or time wasted, unlike the other lending contacts. If your time is valuable I suggest you use Carpow.

10 May 2026
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Reply from Carpow

This is so good to hear thank you. We know time matters, so we’re really glad the whole process felt straightforward and hassle-free for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Thanks to Madi for her assistance

Thanks to Madi for her assistance! Great customer service 🙌

21 April 2026
Unprompted review
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Reply from Carpow

Really appreciate that thank you. Glad you had a great experience with the team. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Very fast process

Very fast process , very good communication, I’m very happy with the outcome

12 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad everything moved quickly and that you’re happy with how it all turned out. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Best experience EVER

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not only was amazing she explained everything so I fully understood where I stand. Her calm personality and humor will definitely be something that will be mentioned when recommend others to go through the process.
Thank yous for everything yous have done to help me get into a car hassle free

12 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt comfortable and easy for you, especially being able to do it all online. Means a lot that you felt supported and understood the whole way through. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

This was the best and stressfree…

This was the best and stressfree service ever had it all sorted in under 3 hours. You carpow are the MVP the goat

11 May 2026
Unprompted review
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Reply from Carpow

Hahaha love this 😄 Thank you! We’re so glad everything came together so quickly and stress-free for you. Really appreciate the support enjoy the new ride 💙

Rated 5 out of 5 stars

Our rep was extremely helpful and made…

Our rep was extremely helpful and made the whole process super simple

7 May 2026
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Reply from Carpow

Really appreciate that thank you. We’re glad the whole process felt simple. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

The team are awesome to talk to over…

The team are awesome to talk to over the phone and its easy to navigate through the portal for paper work. All in all, I'm happy so thanks guys :)

7 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy to work through and that the portal made things simple for you. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Great experience

The experience was very straight forward, the customer service was awesome, and everything was so quick, i didnt expect to have a car as soon as i did. Thank you

7 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together quickly and that the whole experience felt easy from start to finish. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

That you got me the loan for my dream…

That you got me the loan for my dream American truck
Also easy to deal with

5 May 2026
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Reply from Carpow

Love hearing this thank you. We’re stoked we could help make the dream truck happen for you and keep the whole process easy along the way. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Right from the beginning the process…

Right from the beginning the process was smooth yes minor hiccups mostly from my end but smooth all the way great communication from both Lisa and Kim. Kim was soooooooo awesome she gave sound advice when I was stuck the whole process was easy including the application process great awesome service would highly recommended you guys again appreciate all of you guys for helping me through out the whole entire process

9 May 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process felt smooth and well supported, even through the little hiccups along the way. Means a lot that you felt guided and looked after throughout it all. Really appreciate the recommendation and you choosing CarPow 💙

Rated 5 out of 5 stars

Could not recommend them more

Could not recommend them more! Amelia was the biggest help through out the application and her customer service and communication was outstanding! I was able to contact her whenever I needed help or reassurance with anything along the process and she was efficient and quick to respond! 5+ Stars!!!

8 May 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and reassured the whole way through, that’s exactly the kind of experience we aim for. Means a lot you’d recommend us so highly. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Easy and clear communicaton!

It was so nice knowing someone else was helping with the process of selling my car. Super easy to communicate with as well.

7 May 2026
Unprompted review
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Reply from Carpow

This is so good to hear thank you. We’re really glad the process felt easy and that you had support through it all. Makes a big difference knowing someone’s there to help take the pressure off. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

Super helpful and informative

Super helpful and informative

4 May 2026
Unprompted review
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Reply from Carpow

Really appreciate that thank you. Glad everything felt clear and helpful along the way. Appreciate you choosing CarPow 💙

Rated 5 out of 5 stars

It was a amazing experience with…

It was a amazing experience with Melanie very friendly,helpful and straightforward she explained everything so I could understand.
So please pass on my review as she made my day.
Thanks Melanie

5 May 2026
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Reply from Carpow

This is so good to hear thank you. We’re really glad the experience felt clear, supportive, and easy to follow. We’ll definitely pass this on. Appreciate you choosing CarPow 💙

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