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Carplus Reviews 3,438

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with customer service, mentioning a lack of responsiveness and empathy after a purchase, particularly when problems arose with the vehicle. A few other people also felt that the process was time-consuming or that they were sold a car with unexpected issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the brilliant and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as smooth, easy, and stress-free.... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

First class service from Marshall at Carplus. Helpful patient and very polite service, Recommend Carplus to anyone couldn't fault the service. Thank you 😊

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with carplus. My rep denial make sure that i get wat i need he found a car for me a sortout everything for me. And now i am a proud owner of a new car. Thanks to denial and carplus.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and thorough from start to finish

From start to finish Freddie has been amazing. He explained everything in detail, and paid so much care and attention to my needs and what I was looking for. It gives so much peace of mind to know that he vetted the dealers of potential purchases, and even spoke at length to them regarding the correct checks etc. being carried out before I collect the car. Really can't recommend this company and Freddie enough.

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Dylan was polite and helpful

Dylan was polite and helpful. There was a few teething issues but it got resolved. Overall it wasn’t an overly long process and despite there being a few issues with the dealership and communication between all parties I would use carplus again.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Carplus!From start to finish, everything was smooth, professional, and stress-free. A special thank you to Zubair who went above and beyond to make sure I found the perfect car

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Sagin

Sagin, was exceptional! I collected my car today and it was in a good state.

Sagin’s communication and customer service was excellent. Even, when there was a mishap he put me at ease and sorted out which made my experience with Carplus more pleasant.

I really appreciate your time Sagin. Thank you!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I cannot thank Freddie enough

I cannot thank Freddie enough. He put in so much effort to get my deal over the line and me in the car i wanted, any question was answered in detail. He made sure all things were put across correctly.
Outstanding performance, thank you again

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Very Pleased!

Gurveer has been a pleasure to deal with. He provided many options during the search for the vehicle, and found me the perfect car. I will be looking for another car in a few months time and will contact Gurveer without hesitation! 100% recommended.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service I would not…

Terrible customer service I would not recommend this company what so ever lied to me the whole entire day about being in touch with Arnold Clark and told me I could collect my car yesterday which was a lie.
I Told them to cancel my finance told me they had well they hadn't. They have still taken the money and telling me they have had to phone my finance company for them to tell me they haven't cancelled it. It's not worth the stress. I will never use car plus again.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Dan carplus

Dealt with Dan for my finance agreement, very easy to sort everything out, extremely happy with his service getting me a good rate and dealing with everything. Would recommend carplus and Dan to anyone. Thanks!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

This company is great to deal with

This company is great to deal with. The account manager Kam is amazing at his job. From start to finish he helped me through everything and always at the end of the phone. Everything I asked for he accommodated. Couldnt praise this guy/company enough!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Fazan was fantastic in helping me, not only with my car finance but also in finding a suitable car. He thoroughly explained every step of the process and ensured it felt effortless for me. communication throughout has been fantastic and I would highly recommend Carplus to anyone looking for car finance.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Sanjay made my experience from start to…

Sanjay made my experience from start to finish just effortless.

The calls were made in time when he said he would call me.

Steps were so easy to follow and the help from Sanjay he deserves a huge shout out.

I am a sales manager as my job role I would so employ him haha.

What a star, really happy with my new car the process and Sana’s knowledge and experience made my journey what it was. Total first class!!

18 February 2026
Unprompted review
Rated 1 out of 5 stars

??? I question your reviews ???

I spoke to you at 3:42 pm and at 9:30 am the next day you are chasing me. I have now checked your reviews and whilst they are great, and having worked in a general public industry, your reviews are excessively good. As such, I do not believe the reviews are a true reflection, as comments have been made about your company removing negative comments, and if you are so busy and popular you would not be able to have the time to chase me within the timeframe that you have contacted me. You are coming across as desperate, and I will not be using you. The Negative reviews are more likely to be a reflection of your company where you will do everything to get the sale, but not do anything after the sale. So please do not contact me again.

17 February 2026
Unprompted review

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