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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be smooth and efficient, with some appreciating the quick response times to their queries. Several people received their plates promptly, often within a few days, and were satisfied with the quality and appearance of the products, noting they looked professional and well-made. However, some people were dissatisfied with the company's communication and delivery services. Numerous customers reported issues with not receiving order confirmations, having difficulty contacting customer service via email or phone, and experiencing long delays or non-delivery of their orders. There were also concerns about the accuracy of orders, with some receiving plates that had issues with specifications or were missing ordered fixtures and fittings. The use of Evri for deliveries was a recurring point of frustration for many.

What people talk about most

Order

Reviewers mention ambiguous feedback about order. Many customers praise the quick delivery and efficient... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise quick delivery, with plates... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quick delivery, quality, and... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 4 out of 5 stars

UPDATE, moved to 4 stars from 1. Problem with double order resolved, plates arrived after a few days. Customer services still vague as was order status. Scammed? Ordered plates, never received an emai... See more

Rated 3 out of 5 stars

Plate came pretty promptly. The pink border is not as bright as advertised but I don't mind that. Unfortunately there is a hair ingrained into the plate that is not that big a deal but a bit off putti... See more

Rated 3 out of 5 stars

Received plates very quickly. Unfortunately plates not road legal as did not have makers details and British Standard number. Ordering page is a bit misleading as drop down menu defaults to custom p... See more

Rated 5 out of 5 stars

I ordered five number plates on the evening of 11th November, then realised I needed to add one more. I emailed customer services that same evening and received a helpful reply just after 7am the n... See more


Company details

  1. Auto Accessories Wholesaler

Written by the company

HIGH QUALITY NUMBER PLATES FOR CAR & MOTORBIKES


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Easy order numberplates…

These are high quality plates .Delivery arrived exactly as expected,and communication was excellent throughout.Why would you want the hassle of digging out documents when you can order these plates online in 5 minutes.Well done Platesdirect.com !

6 October 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your positive review means a lot! We're ecstatic to have met your expectations and are here whenever you're ready for your next order.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, order confirmed straight away, advised it was on its way the next day and arrived within 48 hours of delivery. Perfect!

28 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your kind words! We're thrilled you're happy with your plates. Count on us for any future plate needs you might have.

Rated 5 out of 5 stars

The site is easy to use and cheaper…

The site is easy to use and cheaper than most other plate sites, the number plates came in 48hrs will 100% be where I will be getting number plates made up in the future

8 October 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're delighted to hear you love your plates! Your satisfaction is our priority, and we're here for your next plate order.

Rated 2 out of 5 stars

Expected a quick delivery but............

Expected a quick delivery but it took over a week to arrive. I send a email requesting information but just got a link to the Evri site.

Not that impressed as the plate was needed urgently.

Quality of plate is fine however.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Very easy process and speedy delivery

Very easy process and speedy delivery. The plates look well made. I would use this company again.

8 October 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're committed to providing top-quality plates and can't wait to assist you in the future.

Rated 5 out of 5 stars

Thank you perfect plates.

6 October 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction drives us! We're dedicated to crafting exceptional quality and can't wait to help you with your next set of plates!

Rated 5 out of 5 stars

Excellent service again from this…

Excellent service again from this company!
I am always impressed with the quality of their plates and the speed of their service.

28 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Hi Gary, Thanks for choosing us for your plate needs! We're thrilled you're satisfied and look forward to welcoming you back again.

Rated 5 out of 5 stars

Very easy to order the plates quick…

Very easy to order the plates quick delivery and well packaged. Handy instructions followed.

6 October 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your positive review means a lot! We're ecstatic to have met your expectations and are here whenever you're ready for your next order.

Rated 5 out of 5 stars

Great service

Great service, despatched next working day. Unfortunately their carrier Evri took 4 days to deliver despite paying extra for express delivery.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Ease of ordering

Very easy website to navigate & tailor plates to my exact requirements

22 August 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled to have earned your trust! Let's keep the momentum going with even more orders in the future!

Rated 5 out of 5 stars

Reliable

Second time I have used this service and on both occasion found it simple and reliable with speedy delivery

15 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your glowing review! We'll continue to deliver the same level of quality and service for all your future plate endeavours.

Rated 5 out of 5 stars

Quality product

Quality product, and great service.

23 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your happiness is our priority! We're delighted to hear you're satisfied with your plates.

Rated 5 out of 5 stars

Excellent service

27 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're delighted to hear you're satisfied with your plates.

Rated 5 out of 5 stars

My plates arrived today.

My plates arrived today.
Really happy with them, my friend who I bought them for will will be excited to get them on her car.

Prompt delivery, and great communication with the company.
Recommended.

30 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is what drives us! We're thrilled to have provided you with plates that meet your expectations.

Rated 5 out of 5 stars

Great

Great and soooo easy from start to finish, almost to easy you might think it’s a non genuine site, it is, and it’s the place to buy a plate.

16 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your feedback is truly appreciated! We're thrilled to have exceeded your expectations with our plates.

Rated 3 out of 5 stars

Caveat Emptor.

This company operates under more than one name e.g Google search for number plates has more than one entry from, apparently, different companies but who have the same webpage when you source a quote; I placed my order with Premium Plates and have now been asked to leave a review for Car Plates Direct🤔
Having placed the order, I received an email stating the plates were manufactured on 18. September and having paid for First Class delivery was disappointed in having to wait until 26. September for receipt. Was also a bit surprised at the cost until you realise they are sent from Jersey.
Yes, the fine print talks about allowing 5 working days which starts after the date of manufacture (although the webpage claims ‘same day despatch’).
The only reason I bought online was I wanted a deeper than ‘normal’ size for the rear plate - but there are other suppliers out there who can accommodate.
The product itself is o.k. (only carries the Jersey postcode - no name) but only what you would expect for an acrylic plate bought over the counter - which, if you are anxious to put a plate on your vehicle is probably the better way to go.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

best number plates

easy to use website and my plates where delivered quickly and we'll packed with all the fixings you need to secure your plates to the car.
the quality of the plates is great
excellent service.

25 September 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our mission! We're thrilled to have met your expectations with our plates.

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