Incompetent muppets. Wrong item send, wrong address label also and then a week to sort it out. AVOID. No apology offered , or even refund of delivery charge.
Company replied
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See what reviewers are saying
Really great service, we just moved into our new house and never bought flooring online, these guys were super helpful and kept the carpets and vinyls until we were moved in.
Company replied
I work for a small company that has several HMO properties . Over the last 12 months we have been updating the communal areas and several rooms . We are very pleased with all the carpets we... See more
Company replied
We are really happy with our carpet, we were looking at Tapi but found them expensive, a work colleague suggested these guys and the same carpet was half the price of well known stores. Would highly r... See more
Company details
- Carpet Store
- also in
- Flooring Store
Written by the company
Carpets Online is a UK-based retailer specialising in carpets and various flooring solutions. With over 40 years of experience in the industry, the company has its roots in West Yorkshire and has expanded to offer nationwide services through its online platform. Their product range includes: Carpets: A variety of styles, colors, and materials to suit different preferences and budgets. Vinyl Flooring: Durable and stylish options suitable for various rooms. Laminate Flooring: Affordable and easy-to-install solutions for a modern look. Luxury Vinyl Tiles (LVT): High-quality tiles that mimic natural materials like wood and stone. Underlay & Accessories: Essential items to support and enhance flooring installations. Roll Ends: Discounted remnants of carpet rolls, offering value for smaller projects. Carpets Online emphasizes affordability by purchasing directly from manufacturers in bulk, allowing them to pass on savings to customers. They offer discounts of up to 50% on selected items and provide financing options through services like Klarna, enabling customers to buy now and pay later. The company also offers convenient services such as free samples and fast delivery across the UK, aiming to make the process of selecting and purchasing flooring as seamless as possible for their customers. ONLINE CARPET
Contact info
United Kingdom
- 0330 043 4350
- info@carpets-online.co.uk
- carpets-online.co.uk
4.5
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery
Really happy with the carpets fast delivery will definitely be using this company again
1 August 2025
Unprompted review
Reply from Carpets Online
Thankyou for the feedback and look forward to seeing you order with us again.
It was so very easy to order and when I…
It was so very easy to order and when I made mistake on my order they immediately rang me back to talk it through with me and were very helpful from start to finish.I would definitely recommend there service and there selection of flooring.A very professional service and I will be using them in future. Mrs J Mitchell
14 July 2025
Unprompted review
Reply from Carpets Online
Thankyou for your feedback and ordering with us. We hope to see you again.
Professional
Professional. Speaking to a real person - Paul has been incredibly helpful and flexible. Really good deals.
29 May 2025
Unprompted review
Reply from Carpets Online
Thankyou for your feedback and we will make sure Paul see this response.
Will defo be using them again!
I have used carpets online 3 times now and they have great customer service and really look after customers. They go above and beyond. I made an error in my order and they supported me to amend this order. I recommend them as they will actually answer the phone. I am always sceptical about online services as I like to try before I buy but carpets online are legit. Thanks again guys! Great quality padded flooring easy to lay as I did it myself and I'm unqualified!! Won't be disappointed!
12 May 2025
Unprompted review
Reply from Carpets Online
Thankyou for your feedback.
Bought from them for the second time…
Bought from them for the second time and same excellent service. We were after a cheap but decent quality carpet this time and they sent us a link to some sale offers. We went for the Velo and Ashton. Highly recommended.
17 April 2025
Unprompted review
Reply from Carpets Online
Thankyou for your repeat custom and we hope to see you again.
Ordered carpets for the whole house and…
Ordered carpets for the whole house and from the get go they have been superb with communication back and forth. Good quality carpets too… i Willis highly recommend
11 April 2025
Unprompted review
Reply from Carpets Online
Thankyou for taking the time out to review. We look forward to the home transformation once you're finished"
Thy are a brilliant company the guys…
Thy are a brilliant company the guys have been in contact with me constantly thy are very understanding I would highly recommend.
11 April 2025
Unprompted review
Reply from Carpets Online
Thanks for your review and we are glad we could help. We look forward to the final result!
Customer services
Quite simply, I made an error and these guys were aware ofnit and offered their assistance. Genuinely a company that care for their customers and their reputation. I hope it's continues and grows.
A bit of advice I wrote on their social media for other potential customers.....
DONT JUST LOOK FOR A PRODUCT, LOOK FOR A SERVICE.
17 March 2025
Unprompted review
Reply from Carpets Online
Thankyou Sean for taking the time to give us the feedback and you are so right with your comment about Service.
Not only did this company quickly and…
Not only did this company quickly and professionally sort out an error on my behalf they also did a fantastic and unforgettable act of kindness. Carpet is fantastic quality and also undeniably the best prices I have came across. Thank you so much, I shall definitely recommend and be ordering in the very near future. Thanks again for fantastic customer service.
6 March 2025
Unprompted review
Reply from Carpets Online
Thank you Tina for your kind words and taking the time out to give us a 5 star review. We are delighted we could help in this situation and hope we can continue to do so in the future.
Love love love!!
Just received the loveliest, best quality carpet. Super simple, quick delivery and even better prices! Will never get carpets elsewhere now.
25 February 2025
Unprompted review
Reply from Carpets Online
Hi Aimee, thank you for the review and we are absolutely delights you are in love with the carpet. We appreciate the feedback and the 5 star review.
Silver grey carpet
The carpet i ordered didn't take too long to arrive, however there was a transport delay and the customer service I received was amazing.
I was updated regularly with Regards to my order and the carpet looks amazing. It's the perfect colour, exactly what I wanted and super soft!
Highly recommend!!
Thank you 😊
20 February 2025
Unprompted review
Reply from Carpets Online
Thanks for the amazing feedback and we are so glad you like the carpet. We hope to see you again!
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