CARPE OMNIA Reviews 

926
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast delivery services alongside the exceptionally high quality of the clothing items available on the platform. Many people frequently mention that the garments fit perfectly, look stylish, and offer great overall value for money. However, some customers also noted significant issues regarding unresponsive customer service and missing support channels. A few people experienced severe difficulties and long delays when trying to secure a refund for returned items. Others additionally pointed out occasional tracking problems with their parcel deliveries as a frustrating aspect of their shopping journey.

What people talk about most

Product

Consumers find product experiences to be mixed, with many praising the stylish look, comfortable fit, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments offer a great fit and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied widely among consumers. Many... See more

Customer service

Users describe negative interactions with customer service, expressing deep frustration over unreturned... See more

Refund

Customers consistently note negative experiences with refund processes, reporting delays of several weeks and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carpe Omnia really went beyond my expectations and I am already planning my next order. Sizing and quality is incredible. I would really recommend for anyone looking for key fashion and staple wardrob... See more

Rated 5 out of 5 stars

The guys at CARPE OMNIA are fantastic! Every time I've ordered something, I haven't been disappointed. Fast delivery, excellent quality of the products and fabrics. I ordered a couple of hoodies that... See more

Rated 5 out of 5 stars

it took me ages to find the right fit bottoms so I was really happy when I came across carpe ominia. the delivery was quick which always helps and will definetley be keeping a eye out for new items in... See more


Company details

  1. Clothing Store

Written by the company

Premium lifestyle clothing brand made to inspire and encourage others to seize everything in life.


Contact info

3.4

Average

TrustScore 3.5 out of 5

926 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(926)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid experience!

Delivery was very quick, and all fits and looks well. Cargos are comfortable look well. Wish they had a back pocket though, but it’s not the end of the world.

18 January 2025
Unprompted review
Rated 4 out of 5 stars

Great quality

Bought two pairs of joggers for my son and he loves them. The material feels nice and is good quality at a decent price. Only issue is the length, too long for 5'10" son. So will have to alter them. Reasonable delivery time considering it was around festive period.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Please avoid

Please avoid, spent £180 on their trousers, each Meduim was truly a size Small. I returned to their prompt emails about how to return, so I did. Then the problems begin, no confirmation for my returns, I tried emailing them every 2 days to understand what's going on and what's happening with my items which are mine because I've purchased them. No response. Absolutely shocking that they scam people in this way. Yes it is a scam, read the other reviews. Will be reporting to trading standards.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY

Absolutely disgraceful customer service - ordered two pairs of track pants and paid for delivery. The items were just chucked next to my door in what the royal mail courier thought was a 'safe place', parcel went missing and zero response from Jane who initially responded when I chased the order as it was well past the date expected from the delivery charge. 3 emails sent and not a single response - absolutely useless!

21 January 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. I ordered a tracksuit before Christmas. I got an email saying it was dispatched but never received it. When I tracked it Royal Mail said they are still awaiting it from carpe OMNIA. Initially carpe OMNIA customer service replied to my enquiry. Once they knew my parcel was missing/not sent to me they ignored my emails. I have sent about 6? There is no contact number. I still don’t have my parcel, it’s been over a month and they are still not responding.The tracksuit was ordered 22nd of dec. It now seems to be in the sale so if it does finally arrive, I’m paying more for it. I think the website is a scam?

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Waiting for 3 weeks on my order now…

Waiting for 3 weeks on my order now dispite website showing 5-7 days delivery.

The tracking is showing the goods never left ireland while live in another country.

In the meantime i get email requesting to leave a review of the order i was suposed to receive.

I reached out to their customer service a number of times but am not getting any response.

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I’d avoid these guys as refunds and responses don’t happen. It’s a real shame as the clothes look great, but there is zero customer service. I’ve been waiting for my refund for weeks since they confirmed they’d received returns and despite a number of emails chasing I’ve not received my £100 + back not had a single response from any one. Now I’m going to have to raise a dispute with my bank which is a massive inconvenience. Can’t really ever have confidence to ever buy again.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Would definitely not recommend ordering…

Would definitely not recommend ordering from this company. Shipping took almost 3 weeks to arrive when I had paid for 48 hour as they didn’t send my order out until I had emailed about it 18 days later. The order was a gift for someone and when they opened it, it unfortunately had stains all over the hoodie. I emailed about this with images and spoke to Jane who was very understanding and helpful for the most part. She offered me a gift card with a bonus and for me to return the items in which they will cover the shipping cost. They were very quick to reply to my emails however when it came to me asking how to return with them covering the shipping and how I can retrieve the gift card, I have had no response . In the past 9 days, I have sent 4 emails and have received nothing back. This is especially disappointing considering my order totalled at £90 and was a present, now meaning they have nothing and now no gift card.

19 January 2025
Unprompted review
Rated 4 out of 5 stars

Great products for a great price

Great products for a great price. Shipping always on time and never had any issue. I have bought from here many, many times.

Only reason for a 4 star is that every time i buy, i receive a message reading "We reward Loyalty ect". This would be great, as I'm a regular customer but it is never followed up. Just seems a bit disingenuous to be honest.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Still awaiting a refund...

I returned an order before Christmas.
Received an email om 31st December saying my return had been received but 4 emails later still no refund and no response to emails.
Very frustrating

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for my refund!

I bought some track pants from here for my boyfriend for Christmas. I have sent them back to get a refund & recieved an email to say they have recieved them but still waiting on my refund 3+ weeks later! I’m am really unhappy as these we’re £50!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, the track pants I ordered are top quality the website was easy to use and quick delivery
Can’t fault the company at all will definitely buy from them again

13 January 2025
Unprompted review
Rated 2 out of 5 stars

Delivery a lot longer than expected…

Delivery a lot longer than expected ordered on a Monday paid for the 48hr and did not get product till Saturday. Customer service do not reply back when challenging them on their policy. Had to pay for returning a faulty product which they received but credit note took very long time to be emailed to me. Would prob avoid for the above reasons

12 January 2025
Unprompted review

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