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Rated 1 out of 5 stars

I should have read reviews before purchasing!!!! Shocking quality. The company is Chinese, NOT Swedish (or Dutch) and items take a long time to arrive. Stay away. I've emailed for a refund, but not su... See more

Rated 1 out of 5 stars

Absolute joke of a store. They pretend to be Swedish but in fact are in China. The shipping takes weeks. The quality is shocking. I ordered a jumper that eventually arrived with holes in and n... See more

Rated 1 out of 5 stars

This company does not even deserve even one star. Zero star!!! Another scammer added to Old Monarchy! Scammers!! Received the Items damage and after 2 weeks, the quality very poor, items not as descr... See more

Rated 1 out of 5 stars

I wish there was an option to put less than a star because I'm livid! Waited ages for a coat I purchased and when it came it looks like a classic sweat shop garment that makes Primark look like th... See more

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1.1

Bad

TrustScore 1 out of 5

338 reviews

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No history of asking for reviews

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1.1

All reviews

(338)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I should have read reviews before…

I should have read reviews before purchasing!!!! Shocking quality. The company is Chinese, NOT Swedish (or Dutch) and items take a long time to arrive. Stay away. I've emailed for a refund, but not sure I'll receive anything after reading the reviews.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

I think it's a fake company that sells…

I think it's a fake company that sells fake goods.
They put images of good quality goods but send absolutely rubbish. Please, do not buy anything from this company as they are really fraud company cheating on people. The advertise themselves as they are from Netherland , but the bank account presents Hong Kong. ZERO rating !!
They lied about the delivery date as well.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke of a store AVOID!!

Absolute joke of a store.
They pretend to be Swedish but in fact are in China.
The shipping takes weeks.
The quality is shocking.
I ordered a jumper that eventually arrived with holes in and no label or care instructions.
To initiate a return you have to email them but they don't respond.
The mobile number doesn't exist so you're stuck with cheap nasty products and no way of getting a refund.
AVOID AVOID AVOID!!

28 October 2025
Unprompted review
Rated 1 out of 5 stars

This company does not even deserve even…

This company does not even deserve even one star. Zero star!!! Another scammer added to Old Monarchy! Scammers!! Received the Items damage and after 2 weeks, the quality very poor, items not as described. Return refund a nightmare!! Pls watch out! Lesson learned don’t buy online without checking the company review. Old Monarchy and this Caro Moda are scammers!!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE read all of the bad reviews

Despite informing Carra Moda that my order had not been delivered by 12th June 2025, as expected, in time for my holiday, and I was going abroad on holiday on 14th June 2025 for 2 weeks, I would not be home to take delivery. Told them not to deliver until I returned from holiday on 29th June 2025. I received an e-mail from them 2 days into my holiday to say Yodel had delivered it on 16th June 2025, even though when I placed and paid for the order they said it would be delivered by Royal Mail. They said Yodel had left it in a safe place behind a plant pot in my front garden. Told them I did not have a safe place to leave it and didn't have plant pots in my garden. E-mails went back and forth the whole 2 weeks. When I got back home there was no parcel or card through my door to say a parcel had been delivered. I asked for the photograph Yodel should have taken to prove it, but they have not replied. I was told to ask my neighbours if they had it and I am disgusted with their lack of customer service. I asked for a refund which they have refused, saying it was not their problem as once the parcel was handed to Yodel to deliver it, so I should contact them about it. It is now 10 weeks since they alledge the parcel was delivered and still nothing. They have my money and I have no parcel.
I am writing this review on 7th September 2025

29 June 2025
Unprompted review
Rated 1 out of 5 stars

I would give them a 0 if I could.

I would give them a 0 if I could.
Shoes are too small.
I want to return the shoes. They said to write them for a return label. They take their time to answer. Finally this is what they said.
"As a next step, we'd love to offer you two options. You can choose to either receive a replacement item in a different size or product for just €9.90 per item, or we can provide a 15% partial refund, and you get to keep the item/s! This way, you do your part in helping to reduce CO2 emissions and packaging waste – a win-win for you and the planet!"
I want my $$$ back. I do not want to spend more money or get back 7 euros after spending 50 euros.
I do not advise that anyone buys from them

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a dress and it came a week too…

Ordered a dress and it came a week too late for when I wanted it. The return policy said I could return it and they would provide a pre paid shipping label under certain circumstances. I had not wore the dress and I emailed straight away when it got delivered. They were unable to provide the label and said I would have to ship it myself after receiving photos of the dress in perfect condition. They were taking ages to reply, the staff were not helpful. They were bargaining with me and I said it was unacceptable that I couldn’t return it without paying extortionate shipping fees myself. I have ended up with a 20% refund which is ridiculous. I will definitely not be ordering from them again it wasn’t worth the hassle.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Received an absolutely crap quality…

Received an absolutely crap quality dress. I mean, it is just hideous. It's not even the same colour as advertised. As other reviewers have mentioned, you get a friendly response offering to sort out the problem, but I want a full refund. Why should I pay for a piece of rubbish? I stupidly didn't realise it was coming from China, or I would never have ordered. Is it not possible to leave no stars for a review? Do not buy from this website.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't even give this company one…

I wouldn't even give this company one star. I stupidly ordered something from this website and several weeks later, the item arrived and it was far too small so I wanted to return it for a refund. Needless to say I have had no response bar their initial response offering me a 15% refund!! I don't understand how these companies can trade especially when their products are nothing like they advertise. Chinese at their best.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

I would give a 0 if I could this is a…

I would give a 0 if I could this is a appalling company misrepresents the clothes which are cheap and nasty
I can't believe I didn't review them first
Don't buy from them
I would have to return blouse to China to get a refund

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company trainer15s…

Do not buy from this company trainers they sent wrong size and poor quality we can return them if we pay for shipping and tracking to china absolutely terrible company customer service non existent you get free returns with temu AVOID they got one star because I couldn't give zero

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Cashmere Duster.

Ordered a 'cashmere' sweater in size large. Turned out to be more like an extra small with a neckline so small I could hardly get over my head. The inner seam at the neck was stitched together in one big lump and some sort of stock label was stitched to the back outside neckline hem. As with many others I tried the refund route and it was a joke, asking me to pay the £15-£20 postage or give them an additional £8.99 and they would send another in a larger size. One star for this outfit as it did make a fairly good polishing cloth for the car, the first 'cashmere' duster I have ever had. Avoid like the plague.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Scammers and fraudsters

AVOID. This is not just about poor service. They misrepresent products. They take payment. Send cheap nasty alternatives. Apologise with a friendly email and promise speedy replacement. Then they forget all the promises and refuse refunds “because it’s more than 14 days from their successful delivery”.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful quality and sharp return practices

Bought 2 pullovers. 'Cashmere' one was NOT Cashmere, had no label and felt rough. Other one cheap, screenprint wth print upside down. Despite guarantee promise, they insisted that I courier the items to China for a refund!!! I refused as they purport to be in Europe! Credit card company intervened and got me my refund. Awful experience

6 January 2025
Unprompted review
Rated 1 out of 5 stars

I cant believe that this company…

I cant believe that this company Caramoda is still trading and able to con and deceive people out of money by false advertising and sending very very inferior clothing instead compared to the descriptions and photos they show on their website .

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered suede mules

Ordered suede mules, fabric mules arrived ( they must have cost a pound to send because they weigh about a gram) . Ordered linen pants got sent some unknown fabric pants. I look like Coco the clown if I ever attend a fancy dress I will dig them out. The quality is something to behold. Never seen anything quite like it..it's about fifty pence worth of items that cost almost eighty quid. Judging by the reviews there seems little point in doing the refund etc. lesson learned.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted

Absolutely disgusted. Sent for some orthopaedic walking shoes, Size 5, not realising that they came from China.
I took 10 days to arrive and on arrival fit more like a 3 1/2 to 4 I tried to get in touch to get them sent back only to find out that it was going to cost me £30.

Absolute rubbish don’t go there

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking

Dress took 3 weeks to arrive and is absolutely hideous. Looks nothing like the photos and I am the same size as the model. Nothing about it coming from china or I wouldn't have bought from them. Do not buy from this terrible company !

2 April 2025
Unprompted review

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