Carolina Legal Services Reviews 69

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I email to complain I got served papers threatening to take away what little property I have left because of accounts that were supposedly "taken care of" MONTHS ago.... I get an email reply asking to... See more

Rated 3 out of 5 stars

I called to attempt to get in touch with my legal representative, David the CLS associate was professional, but, like the other times I have called I got the same shuffle. It must be a script....I a... See more

Company replied

Rated 1 out of 5 stars

This company is a nightmare . I canceled my program due to the lack of communication, not answered questions and no proof of actions done to my case . After being in the program for 11 months pay... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but great service from Carolina Legal Services every time I've called. Their customer service reps are very polite and very knowledgeable of their job. If needed, I don't mind being p... See more

Company replied

Company details

  1. Legal Services

Information provided by various external sources

Carolina Legal Services was founded on the principle that legal preparation and effective case management should be accessible to all. Our practice areas include: Business Law, Bankruptcy, FDCPA, Corporate Law and Wills and Estate Planning. Call us for...


Contact info

2.7

Poor

TrustScore 2.5 out of 5

69 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

I guarantee you that the positive…

I guarantee you that the positive reviews have been written by the PR firm hired to clean up the mess that has created by Daniel Rufty. If you have any doubt, Google Daniel Rufty, Blust Law Firm etc. You will find a trail of fraud going from NC to Illinois. It is a story for American Greed. Fraud to RICO charges are pending.

27 May 2021
Unprompted review
Rated 3 out of 5 stars

I just received a letter from CAROLINA…

I just received a letter from CAROLINA LEGAL SERVICES in regards to their lawyer DANIEL RUFTY and the fact that his license to practice law has been suspended. Reasons given were overall failure to properly tend to client matters, including his failure to properly supervise employees resulting in trust accounting irregularities and his failure to properly reconcile his attorney trust account. Does this mean that the monies that I have been giving to this company for more than 2 years has been going in someone's pocket other than my credit card account. I can not get anyone to answer the phone and hope to get some clarification as another payment is scheduled for the 15th of this month.

12 May 2021
Unprompted review
Rated 1 out of 5 stars

I am sad that I fell into a trap like…

I am sad that I fell into a trap like this. I was seeking help to get out of debt and they gave me a great offer. So I thought. And when I went to check on my funds in my account, I can’t get in. I couldn’t get an answer at the company. I finally got an answer and they said they were having issues with their website and starting with another. Ok. And I voiced my concerns over things I read on the internet and BBB. They basically tried to make me feel stupid because I believed that. I requested my account be closed. I canceled my global account. And I received VERY little money. $84 of $1305. And I requested more. This is unfair. They want to give me $281. They did NOTHING for me. And they kept my money. They say they spent a lot of money to set up my account. I know there has been some work done. But not $1305 worth. I notified the BBB. Hoping to keep others from making the same mistake I did.

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Called about a payoff balance

Called about a payoff balance, received the info 2 days later as promised.

25 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

Relief

Everyone at Carolina legal services have been top notch , I can't say enough good things about them. They answer every question and help you through any problem or situation. I highly recommend them to anyone.

23 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

Friendly service

Friendly service, did great job

21 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

Great Service!

The people are professional, prompt and eager to answer your questions.

12 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

I am very thankful that Carolina Legal…

I am very thankful that Carolina Legal Services is taking care of my financial issues that I have experienced. When you call they are very professional and explain all questions you have so that you understand what is happening in your situation.

4 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

Carolina Legal Services has been super…

Carolina Legal Services has been super helpful and transparent with how they go about helping me to consolidate and pay off my credit card debts. They followed up every step of the way to make sure that I understood the process.
Thank you Carolina Legal Services!

3 December 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 4 out of 5 stars

Service was great!

24 November 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 1 out of 5 stars

They asked for me to share...

I email to complain I got served papers threatening to take away what little property I have left because of accounts that were supposedly "taken care of" MONTHS ago.... I get an email reply asking to "share [my] positive feedback" Here it is: Stop Screwing me over!

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My interaction this morning with Steven Adams was by far one of the most impressive customer relations I have experienced. His thoroughness and knowledge helped to ensure my concerns were duly addressed. Very impressive representation for the image of the company as a whole.

17 November 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team


Rated 1 out of 5 stars

This company is a nightmare

This company is a nightmare .
I canceled my program due to the lack of communication, not answered questions and no proof of actions done to my case .
After being in the program for 11 months paying without missing a penny nothing was resolve and I got a sue from wells Fargo. I paid over $9000 . And only got back $2600. Where is the rest of my money ??? You guys didn’t settle anything , the accounts didn’t get any back and forth communication like you guys told me . I called again today to speak with a supervisor and again I was told there Will be no more money refunded .
I have decided to take this to the media and also contact the news so no more one person fall into this trap .

5 October 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.

We'll be arranging an outreach so we can discuss.

Thank you again for your honest feedback.

Warm Regards,

The Client Experience Team

Reference ID: GT-3912092

Rated 5 out of 5 stars

The gentleman I spoke with was very…

The gentleman I spoke with was very polite and knowledgeable about the program. He went over everything with me and asked several times if I had any questions. I give this review a 5 star.

21 September 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 1 out of 5 stars

I'm not happy at all

I'm not happy at all. It took you too long to set up my account. You won't work with me to pay of the smallest of my debt. Wt are you teling me what a positive experience this has been?

3 September 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.

We'll be arranging an outreach so we can discuss.

Thank you again for your honest feedback.

Warm Regards,

The Client Experience Team

Reference ID: GT-3806672

Rated 5 out of 5 stars

The customer service of Carolina Legal…

The customer service of Carolina Legal Services has been incredible from the start. I couldn't be happier with the program. The communication is excellent and I've been informed and reassured every step of the way!

8 August 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

Answered my question

9 June 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

It is a pleasure working with Carolina…

It is a pleasure working with Carolina Legal Services. They are on track to finish up where they said. Friendly and very helpful.

5 June 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello -

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Rated 5 out of 5 stars

She was very helpful today with my…

She was very helpful today with my questions and had answers pretty quickly to my questions to her. Enjoyed speaking with her today. Forgot to write her name down.

11 May 2020
Unprompted review
Carolina Legal Services logo

Reply from Carolina Legal Services

Hello - Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one. It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going! Warm Regards, The Client Experience Team

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