Carl's Jr. Reviews 

338
•
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

First time having Carl's jr (Adelaide, south Australia). Not much to say about it unfortunately. I had the famous star with cheese large combo and I could not tell the difference from a hungry jacks w... See more

Rated 1 out of 5 stars

On December 1st 2025 Carl’s Jr was running a holiday sale on gift cards on their website, I purchased two. One for $25 and one for $50, for a total of $52.50. Neither gift card works, I have placed nu... See more

Rated 2 out of 5 stars

The Carl's Jr "New"Manager In San Ysidro, on San Ysidro Blvd is Literally running customers off the parking lot. So much for enjoying coffee and a famous Star Hamburger. Putting flyers on customer c... See more

Rated 5 out of 5 stars

Customer service isn't always about great customer service. Yesterday right after a devastating dr appointment I went there with my husband. Two managers Irene n Judith new something was wrong n bot... See more

Company details

  1. Restaurant
  2. also in
  3. Fast Food Restaurant
  4. Take Away Service

Information provided by various external sources

Carl's Jr. Restaurants LLC is an American fast food restaurant chain operated by CKE Restaurant Holdings, Inc.,


Contact info

  • South Bristol Street 2511, 92704, Santa Ana, United States

  • carlsjr.com

3.1

Average

TrustScore 3 out of 5

338 reviews

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3.1

All reviews

(338)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Great flavor char-broiled meat patties!

I've been patronizing my local Carl Jr's restaurant in the Gateway area of NE Portland for almost two decades.

Their manager, Rudy, greets everyone w/ a "Hi! How are you?" His greeting comes across as sincere, unlike the zero-enthusiasm, muttered greeting one receives upon entering any of the Subway locations: "Welcome to Subway...", like they are required to say that, but their voices show they don't mean it.

I worked @ a McDonald's in high school for over two years, some 50+ years ago! I rarely go there anymore due to what I feel is a lack of quality-tasting food items, other than their french fries.

Carl Jr's french fries are also quite tasty, but a grill-cooked burger patty from McDonald's can't match the taste of a char-broiled patty!

I have been to many fast-food restaurants around the US over 50 years & find that Rudy, the manager @ this particular location, makes one feel glad they have entered their business more so than all the others I have purchased food items at.

He has never failed to offer that genuine, happy greeting each & every time I have patronized this location.

Maria, the main staff member on day shift, who takes both drive-through & front-counter orders, is also a cheery personality who appears to also love her job helping customers @ their Carl Jr's.

I LOVE the char-broiled flavor that Carl Jr's has for their burgers. Many times as I drive-through (mostly), when asked by either Rudy or Maria as to how I'm doing, I tell them my day will be much better after I have one of their Breakfast Burgers!

Carl Jr's Breakfast Burger is delicious! The miniature hash browns combine w/ an egg, American cheese & bacon strips, adds much to the wonderful taste of one of their char-broiled burger patties, placed neatly on a sesame-studded hamburger bun.

If one orders the double Breakfast Burger ($1.50 additional over the regular, single patty), one has two of those BBQ-like patties, a fulfilling meal that lasts me up through lunch time!

Both Rudy & Maria ask me if I'm sure I don't want to order their Breakfast Burger on the few occasions I happen to occasionally order a different menu item!

I rarely write restaurant reviews. This Carl Jr's location on NE Halsey & 102nd, in NE Portland, OR, is a sure bet for tasty food, any time of the day, fulfilled by courteous staff members such as Rudy & Maria.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Long wait using the mobile app!!

I ordered my food on the mobile app because I was in a hurry. When I got there I asked for the restroom code. The woman behind the counter ignored me and I had to ask for it several times! After I used the restroom I came out and told her I had a mobile order. It then took another 15 to 20 minutes for me to
get my food. Horrible customer service and the cook gave me a dirty look!! She then proceeded to make everybody's order that came in and made me wait. So disrespectful!! I will never go there again!!! 😔 That was the first time I used the app and it was for my birthday. What a disappointment!!!!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

The Carl's jr on Garden of the Gods…

The Carl's jr on Garden of the Gods sucks. I ordered from their app was missing a whole burger and since it was a delivery from door dash I was told to contact them. The back was taped shut so It was Carl's job to put everything in the bag. Long story short both door and Carl's Jr said they couldn't refund me. I'm like that's stealing and I even tipped the dasher. People are getting more and more rude these days no empathy, sympathy or compassion geez. Won't ever go back there.
Last time I ordered there they give me the bun and left off the whole burger patty. This place sucks and the manager is always rude!! 🤬

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Just now leaving Lakewood Carl's Jr…

Just now leaving Lakewood Carl's Jr walked into the Lakewood Carl's Jr restaurant greeted where the big old smile from a young lady Jay that's z a y. People still want to use the old discounts she is explaining to them that they're no longer and sharing the new discounts at this time. Our customer service was exceptional I gave her 10 stars out of five keep up the good work today Lakewood Carl's Jr thank you.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

My Cash register guy was awesome

My Cash register guy was awesome and the food was great and the restaurant was clean and one of the other workers offered to help with getting my food to the table the workers were helpful and nice

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Still airing their disgusting

Still airing their disgusting, sexist commercials after repeatedly claiming they're going to stop. Must be trying to match their disgusting food.

2 February 2025
Unprompted review
Rated 1 out of 5 stars

So I pulled up to the drive thru to…

So I pulled up to the drive thru to order dinner. AI is now talking to you over the speaker. The car infront sat for over 10 minutes without getting any food. Truck behind us backed up and left and so did we. AI is taking away from jobs and it's completely wrong! All my reviews are positive except for this one. Guess there's always a first

20 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a Carl's Jr with NO CHEESE.

I ordered a Carl's Jr. Big Carl's sandwich at the Gig Harbor , Washington location.
About 5:00 p.m. in the evening.
I specified , "NO CHEESE "
The person taking our order read the order back and I clearly heard her repeat. "No cheese".
It was not until we were back on the freeway and I bit into my sandwich that I realized it contained a ton of cheese. BTW, my French fries tasted like zucchini. I did not care for that either.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful

For anyone in Palmy contemplating ordering something from Carl's Jr. NZ for delivery - just don’t.

Just found my delivery outside on the porch - ice cold. Guy didn’t bother to knock or ring the doorbell. Half the order items were missing or wrongly sized.

Rang them and spoke to the most unhelpful, rude, obstinate, obnoxious and obstructive “manager“ I have ever encountered called Dianne who basically told me it wasn’t her problem that the order was wrong, missing items or cold. Apparently I was to take it up with Uber Eats. When I informed her I ordered from them directly and not via Uber Eats her solution was for me to “fill out a feedback form”. No offer to remedy or send the items I paid for but never got.

Like WTAF Carl’s Jnr?!!

Well here is my feedback for you guys. I will NEVER again buy anything from you again. N.E.V.E.R.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

bad MANAGER

Terrible Work Environment
Working at Carl's Jr. Rotorua has been one of the worst experiences of my life. The food quality is awful, and customers constantly complain about it, but management refuses to take responsibility or make improvements.

The manager is rude, unprofessional, and completely dismissive of both staff and customer concerns. They create a toxic environment where employees feel undervalued and disrespected. There’s no support or proper training, and shifts are chaotic because of poor management.

I wouldn’t recommend this place to anyone—neither as a customer nor as an employee.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor service and long wait

Waited very long for fries.. People that ordered full menus later, had their food before us. The service was Extremely poor and The employees had negative attitudes. They forgot our order and instead of an apology or and offer of any kind, we we served with a poor excused debate for why it took so long.. we wont be returning. (Carls JR Viby Centeret - Jylland )

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Carl's always had great breakfast…

Carl's always had great breakfast biscuit sandwiches. They were larger and tasted like home made. Decided to have one for the first time in a long time. It was $5,very small and dry. Nothing like it once was.

11 November 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to try a new burger—not what I expected!

I wanted to try a new burger, and I asked if they can use the Impossible Burger on it. My health issues deny me enjoying beef. The manager even called over her shoulder as she handed me my food and asked the cook if it was the Impossible Burger. That was at 3:09 p.m. today.

Where am I now? I’m in severe pain, but it’s going to get a while lot worse before it gets better. Unfortunately, this just isn’t a risk I’ll be taking again. Guess I’m Subway bound!

Store #1100429

Jamie, very sweet, took the order
Manager, helpful, delivered it
Cook, f#cked me up, needs discipline for screwing with peoples’ health.

But my dog liked her burger!

17 October 2024
Unprompted review

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