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Carl Scarpa Reviews 3,373

•
TrustScore 4.5 out of 5

4.5

Shoe Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the footwear, highlighting its comfort, style, and durability. Many consumers appreciate the seamless online shopping experience, noting the prompt delivery and efficient handling of orders and returns. The staff is frequently commended for their helpfulness and friendly service, both in-store and when assisting with online inquiries. However, some customers also noted issues with delivery services, mentioning instances where packages were misdelivered or experienced delays. A few people reported receiving items with minor flaws or quality concerns, such as marks or color inconsistencies. Additionally, some reviewers expressed dissatisfaction with the clarity of product descriptions on the website and occasional delays in dispatch or communication regarding order status.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the soft leather,... See more

Quality

Consumers find quality to be positive, with many praising the excellent craftsmanship, soft leather, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent, friendly,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more

Rated 5 out of 5 stars

Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more

Rated 5 out of 5 stars

I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the deta... See more

Rated 5 out of 5 stars

Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more

Company details

  1. Shoe Store

Information provided by various external sources

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality made shoes.

The loafer shoes suit me so well that I have purchased 2 pairs, one of which was online. One black pair and one brown pair. Quality made shoes. But the online purchase took along time to arrive and I had to chase them. Something had gone wrong with the courier service. However the funds were taken from my bank account speedily and even before the dispatch notice.

24 November 2025
Rated 5 out of 5 stars

Service with a Smile

The assistant at de Gruchy in Jersey is so very helpful and always goes out of her way to help her clients. A great asset to your company. In these days the wonderful service she gives is particularly greatly appreciated and I always enjoy my shopping experience at Carl Scarps.

5 December 2025

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