e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Service

I recently signed up for a new PCH with e-carlease in January, and the whole experience was absolutely seamless. The agent handling my lease was extremely communicative throughout, keeping me updated at every stage and making the entire process feel very straightforward.
My car arrived just one month later, exactly as promised, and I couldn’t be happier with both the service and the vehicle. A smooth, stress‑free experience from start to finish. Highly recommended.

20 February 2026
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Reply from e-car lease

Thank you so much for the detailed, and positive, review of your personal electric car leasing experience. It is a pleasure to support consumers, as well as businesses, make the transition into the growing world of BEVS.

Very nice to hear that our team made the process so easy and simple for you. The type of feedback we really enjoy!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service

5 October 2025
Unprompted review
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Reply from e-car lease

Thanks for the great review James. We appreciate your kind feedback for the electric car leasing experts.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Car leasing made easy!

Car leasing made easy! As a returning customer, a massive thank you to James and Hayley for making the whole process smooth and easy. They both totally understand the customer requirements for the new lease that i required and furthermore they made sure the the delivery of the Cupra was faultless. I would 100% recommend electric car lease! Thank you!

18 February 2026
Unprompted review
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Reply from e-car lease

Thank you for the great review, your kind comments and your loyalty as a returning customer. It was an absolute pleasure for our team to source your new Cupra and make the transaction a simple one.

We are here if you need anything else !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars
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Reply from e-car lease

Thank you for recognising our business and fleet team. Great to hear that you received the level of service and standards we expect for all of our amazing customers.

Enjoy the new vehicle.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic deal on a Smart #1 Brabus

Fantastic deal on a Smart #1 Brabus. James Bishop was excellent. We agreed the deal and before the contract was about to be signed he came back with an even better price!!! Very happy to recommend.

16 February 2026
Unprompted review
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Reply from e-car lease

Thank you for the great review and for the kind comments for James, in our EV sales team. The Smart electric product is now essential to our brand and we are proud to deliver these options in record numbers.

Enjoy the electric journey. Juts get in touch if you need anything further from us.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great advice and no pushy sales…

Great advice and no pushy sales tactics! Was given a range of prices for different options and Mike was happy to provide advice along the way, with the process after making a decision running smoothly.

12 February 2026
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Reply from e-car lease

Thank you for the wonderful feedback on your EV leasing experience. We appreciate the recognition and appreciation of what we do here (and why we are so different). Thank you also for noting Mike's efforts.

Enjoy the new car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

They go above and beyond!

From getting a great price in the beginning, to assisting all the way through the leasing and delivery process, and even after the car was delivered and I had some problems with it (not their fault) they were friendly, helpful and generally went above and beyond to make sure I was happy. If you are looking to lease an electric car, you don't need to look any further than e-car lease.

10 February 2026
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Reply from e-car lease

Thank you so much for the great feedback - more so when the process wasn't exactly perfect. But our team stand up when our customers need us and we prove what it is to be the UK‘s leading electric car leasing team. Thank you so much for your patience and understanding.

As ever, if you need anything further with your EV just get in touch.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Had a great experience leasing my first…

Had a great experience leasing my first car with e-car lease. The staff were very helpful and kept me up to date throughout, both emailing and calling me. It was a very smooth process and I had the vehicle in about two weeks. Very happy so far.

22 January 2026
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Reply from e-car lease

Thank you for the great feedback on your car leasing experience. Absolutely the type of feedback we want to receive from our lease customers - efficient, concise and understanding.

If we can assist you further, just let us know.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Quick Delivery

Great Customer Service and really quick delivery from Mike and the team.

26 January 2026
Unprompted review
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Reply from e-car lease

Thank you for trusting our electric car lease team to supply your business with the additional EV. We do appreciate your support for our business.

And great to hear that Mike, in sales, managed this process so effectively.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient and really
Helpful, thanks.

29 January 2026
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Reply from e-car lease

Thank you for the wonderful review. It's great to hear that our EV team managed this transaction so diligently and efficiently. It’s precisely what we want for all of our wonderful electric car customers.

Just get in touch if our team can assist further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

great service

great company to use would definitley reccomend

4 February 2026
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Reply from e-car lease

Thank you for placing your fleet business with our electric car team. It is thoroughly appreciated. We are also grateful for the kind remarks about our team.

Enjoy the new EV - just shout if you need us any further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. The portal significantly streamlines the next stage of the process. Communication throughout has been clear and consistent. Good working with Aaron and Hayley.

29 January 2026
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Reply from e-car lease

Thank you so much for the positive feedback for our electric car team Jen. We thoroughly appreciate the kind words for our Lythium processes and for the efforts of our sales (Aaron) and admin / logistics (Hayley) colleagues.

Always a pleasure to manage and support your business fleet.

As ever, let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 4 out of 5 stars

A very good overall service for which…

A very good overall service for which many thanks.

22 January 2026
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Reply from e-car lease

Thank you for the positive review Mr Edwards. And a big thanks for continuing to use our car leasing services (car number 3!). We appreciate you placing your confidence in our team.

Enjoy the new car. Just get in touch if you need anything further.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Fantastic member of staff

Andy went out of his way to get our new company set-up in their system. He was fantastic from start to finish, credit to the business.

22 January 2026
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Reply from e-car lease

Thank you for recognising the effort put in by Andy in Sales to assist with the provision of your new EV. We do try to ensure a seamless transaction for our customers and go 'the extra mile' to make it as easy as possible.

Please get back in touch if we can be of any further assistance

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service by Mike and Hayley

Great service by Mike and Hayley. Very good and quick communication. All information was clearly laid out and the deal on the lease was the best I could find when compared to other leasing offers.

5 January 2026
Unprompted review
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Reply from e-car lease

Thank you for such a great review of your electric car leasing experience with our team. We do appreciate you recognising the efforts of Mike, in EV sales, and Hayley, in admin and logistics. It’s what we love to hear.

Enjoy the new vehicle. Shout if you need anything further from us.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent

This was my first time using an e-car lease, and Aaron and the team made the entire process incredibly smooth. The service was excellent from start to finish, and my new car was delivered within just one week of finalising the agreement.

8 January 2026
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Reply from e-car lease

Thanks for electing to use our EV leasing services for your new vehicle. Really pleased to hear you received a careful and considerate service from our team. And thank you for recognising Aaron’s efforts (in the sales team).

We hope the electrification journey is a positive one for you and the business.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

First time leasing a car

First time leasing a car and Andy Green and Christine Clough at E-Car Lease made the whole process easy and straightforward. From my initial enquiry, through to the deliver of the car, they answered my questions quickly and kept me updated with the progress of my lease. Happy to recommed E-Car Lease.

5 December 2025
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Reply from e-car lease

Thank you so much for the excellent feedback Christina. It really means a lot to hear that our team managed your car leasing transaction so effectively, especially with this being your first outing. We will forward your comments to Andy (in sales) and Christine (in admin / logistics).

If you need any further assistance, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

A really simple and supportive process

A really simple and supportive process, with excellent advice and clear communication from Mike Crompton throughout.

8 January 2026
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Reply from e-car lease

Thanks for the amazing feedback Mark; nothing like coming into the office on a Monday to see this review. We do appreciate recognising the efforts of our electric car leasing team. Especially Mike, in EV sales.

Enjoy the new car. Just shout if you need anything.


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great staff and really helpful, highly recommend

Great staff and really helpful, I tried using other lease companies who were unhelpful and expensive. This has been a really easy process and I would highly recommend.

8 January 2026
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Reply from e-car lease

Thank you for choosing our electric car leasing team to provide your new Smart EV. It’s great to hear that our team were able to supply the vehicle for you so efficiently and seamlessly. Perfect result.

Enjoy the vehicle - just get in touch if you need us any further.



Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Nervous first time leaser

Mike and the team have been incredible. This was my first lease experience and I have been very nervous throughout, but so far, so good! I'm able to drive a car that I would never have been able to afford outright and am loving it.

I must have asked Mike for 20 different permutations and configurations of the possible options and he always came back to me really quickly.

The only annoying things was that delivery took about 3 weeks, but it was over the holiday period, so I do have some understanding that things take a bit longer!

Thanks so much to everyone! The positive experience means I will possibly never own a car again!

11 December 2025
Unprompted review
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Reply from e-car lease

Thanks for the detailed analysis of your car lease with us. It’s so rewarding to hear that Mike, in sales, was so patient and diligent. Ensuring you receive the right vehicle / right finance type is crucial to us.

And sorry for any delays. December was our busiest month of the year! While our dealer partners were working hard, it still was a little slower than usual due to the demands on all of us.

If you need anything further, just let us know.


Phil King
Service Director
CarLease UK / e-car lease

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