Carla Jewelry Reviews 

616
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 579 reviews, reviewers had a great experience with this company. Customers frequently mention that the jewelry pieces are beautifully crafted, stunning, and arrive very quickly with helpful tracking updates to follow every step of the journey. Many buyers are very happy with the overall quality and find these lovely items make wonderful, meaningful gifts for family and friends. Some reviewers were not happy with certain items, noting that some pieces looked cheap, arrived broken, or tarnished after just a short time of wearing them. A few people also felt that the delivered products did not match the online photographs or the advertised descriptions properly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as beautiful, well made, and... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is beautifully made and offers... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals and efficient... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in opinion. Many reviewers... See more

Price

Reviewers highlight ambiguous aspects of price with varying opinions. Many consumers praise the great prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more

Rated 5 out of 5 stars

Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more

Rated 5 out of 5 stars

I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was... See more

Company replied

Rated 5 out of 5 stars

I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is be... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.


Contact info

4.2

Great

TrustScore 4 out of 5

616 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(616)

604 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had a reply from Carla jewellery about…

Had a reply from Carla jewellery about my hug pendants saying email me. So I emailed as I have done several times previously, and nothing, no reply. I ordered an owl ring which went missing 10th August and again with that order no response. AVOID AT ALL COST. Bogus company, rubbish products and no response to emails. So far this has coat me £56.20 and all I want is my money back. Please do not make the same mistake I have just save your money

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great products for the price.

I am happy with the quality for the price I paid. Sure - it's not high end jewellery, but you get what you pay for. I love my rings for their uniqueness & because they're adjustable, not because they look like expensive jewels. I found the quality of the 3 rings I bought to be very good. They look great on! I bought the rose seahorse ring, the fern leaf ring & the daisy ring. The only ring that did not have 925 ( stirling silver number) on the back, was the seahorse, but I love it anyway. Sure they come in a tiny plastic snaplock bag, but I'd rather the quality be in the product, not the packaging. It was delivered within 2 weeks, with excellent dispatch & tracking communication via email. I highly recommend them if you take heed of my comments. 😃

24 August 2026
Unprompted review
Rated 1 out of 5 stars

It’s a good thing she’s going out of…

It’s a good thing she’s going out of business. I ordered a pair of earrings. They were broken when they arrived. I ordered the same thing again. They also arrived broken. I requested a refund. Have not received it. Have contacted them multiple times. No replies, no refund. What a scam!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Items not as described

Items not as described . Por quality plastic child like .
Earing neckace dragonfly set stones different colours. Cheap earing fittings one earing clasp faulty. Emailed within half hour of delivery to request refund returns procedure no reply. Think I will be requesting charge back through bank as have a feeling won't get a response.
False claims on website. B

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I purchased some very inexpensive earrings and then began to doubt the validity of the marketing. I have to say they arrived 2 weeks before the estimated date and looked like the advertising picture. Not sure where they were made, or whether the marketing strategy was true, but nonetheless good value.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Compliments Galore!

Easy ordering, fast delivery. very pleased with the pendant and earrings I bought and have received lots of compliments whilst wearing them.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the beautiful Bird in the…

I ordered the beautiful Bird in the glass pendant necklace. Sadly I made a mistake in shipping address - my old residence im no longer in Qld.
I let go, let god and truly believe someone else must have needed to receive this gift more than me. I hope it falls in good hands and soul. ♡ Looking forward to making another order soon This art work so unique and truly amazing! ♡

21 August 2026
Unprompted review
Rated 5 out of 5 stars

The communication & shipment (delivery)…

The communication & shipment (delivery) were on point. It got here early & unharmed. It was a perfect gift.

3 September 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you are satisfied with your experience.

Please be assured that we always strive to provide the best service and quality products to our customers.

If you have any further questions or need assistance, please reach out to our customer service team with your order details.

Best regards,
Team

Rated 5 out of 5 stars

Good quality and no fuss and quick…

Good quality and no fuss and quick delivery

3 September 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello Sandra Davey,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.

At our company, we are dedicated to providing high-quality service and products to all our customers. Your satisfaction is our top priority.

If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number, and we will be happy to help you.

Best regards,
The Team

Rated 5 out of 5 stars

I purchased 2 hug pendant necklaces for…

I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was on time and I was able to track my order or have it amended to be delivered to another address if I was not going to be at home which helped me .

30 August 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is very important to us, and we strive to provide the best service possible. If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number.

Best regards,
The Team

Rated 5 out of 5 stars

This is my new favorite ring

This is my new favorite ring. It is a stirling silver dog collar. I am GM of a dog daycare & spa and now all my employees want one! The shipping was fast and the product is beautiful!

27 August 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.

Please be assured that we are dedicated to providing the best service and quality products to our customers.

If you have any further questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.

Best regards,
The Team

Rated 5 out of 5 stars

Everything associated with Carla's is professional & Outstanding

Everything associated with Carla's creations is absolutely 💯 outstanding including a small problem with an order, immediately corrected. Carla's Jewelry is professional and outstanding service and excellent quality Jewelry. I have already told 3 other friends, that are now ordering from Carla's as i write!!!

20 August 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. Please be assured that we are committed to providing high-quality service and products to all our customers. If you have any questions or need assistance, please reach out to our customer service team with your order details so we can assist you further.

Best regards,
The Team

Rated 5 out of 5 stars

I like to do my Christmas shopping…

I like to do my Christmas shopping early and to find beautiful jewelry at a great price and a dependable company was a joy. Each piece was well made and valuable. This collection will be a treasure to those who receive it.

25 July 2026
Unprompted review
Carla Jewelry logo

Reply from Carla Jewelry

Hello,

Thank you for sharing your positive experience with us. We are thrilled to hear that you are satisfied with your order and our services.

At our company, we are dedicated to providing quality products and excellent customer service to all our valued customers.

If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number.

Best regards,
The Team

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