CarJet.com Reviews 118,305

Just booked a car for our holidays. Very easy not hard to navigate for us older people

Immediate response

The site was easy to navigate. The price was good. They offer insurance.

Easy to book car and get comformation quickly

Español a continuación / English follows
————————————————————-
Suite à une escroquerie sur ma carte bancaire ma banque a bloqué cette carte le jour où je devais récupérer ma voiture de location. Comme je n’avais plus de carte valable à mon nom (celle de ma femme n’a pas été acceptée) la société de location n’a pas voulu me remettre la voiture. Carjet a refusé de modifier le nom sur le contrat pour qu’on puisse utiliser la carte de ma femme car soi- disant il fallait faire la demande 48h avant. Ils ont catégoriquement refusé de me rembourser alors que c’est un cas de force majeure.
—————————————-
A raíz de un fraude con mi tarjeta de crédito, mi banco bloqueó dicha tarjeta el mismo día en que tenía que recoger mi coche de alquiler. Como ya no tenía ninguna tarjeta válida a mi nombre (la de mi mujer no fue aceptada), la empresa de alquiler se negó a entregarme el coche. Carjet se negó a cambiar el nombre en el contrato para que pudiéramos utilizar la tarjeta de mi mujer porque, supuestamente, había que solicitarlo con 48 horas de antelación. Se negaron rotundamente a reembolsarme, a pesar de que se trata de un caso de fuerza mayor.
——————
Following a fraud incident involving my credit card, my bank blocked the card on the day I was due to collect my hire car. As I no longer had a valid card in my name (my wife’s card was not accepted), the hire company refused to hand over the car to me. Carjet refused to change the name on the contract so that we could use my wife’s card, claiming that the request had to be made 48 hours in advance. They categorically refused to refund me, even though this was a case of force majeure.

Was easy to place my order

When the booking is made you are not told the company you are renting from until receiving the confirmation after payment. Green motion is off site at Stansted at a different location to other rental companies and arguably the worst of them all. If you don't want Green motion then avoid.

Despite the reply from Carjet, the rental company is not known until after payment and Green Motion receives a 2.9 on trust pilot. So while the response is appreciated it does not address the primary concern.

Easy booking process. Great staff

Easy to select car, ordering without problem. All data given clearly. No gimmicks.

Price
Booking process

I was unable to download a voucher and after emailing to request it, one was sent by pdf within 30 minutes. Excellent service.

Price and booking was easy

Hi, it's great to pick up at airport,
A few little things could be improved, there was no water in the wipers spray, (we filled it up) and the windscreen was looked like cleaned with a dirty cloth, and as we were driving it made things difficult with the sun shining on it, bit other then that I would recommend this company for value for money and airport pickup

simple procedure, immediate result ,
feeling safety!

Price is decent and easy to make a booking.

CONFIDENT AND CALM