CARIUMA CENTRAL PTE. LTD. Reviews 1,384

I'm editing this because... I finally got my shoes! I took over six weeks but it finally showed up today. Terrible, non-responsive customer service, but I do like their shoes. Just expect to wait fo... See more

The customer service is poor, no way to contact either via phone or SMS. The phone number listed on website does not work. Online chat is asking to pay for consulting 'expert' to get a response. Fin... See more

Extremely comfortable and stylish shoes that arrived incredibly quickly! I'm so excited to wear them and am already looking forward to buying other styles in the future. I've already started recommend... See more

Australian based first time buyer here. Fast postage, excellent shoes. The quality and instant wearability - seriously awesome. I'm a convert!

Pre ordered (and pre paid) multiple pairs of shoes. Received notification they would be shipped by May 23rd. I've requested a status update via email and text and only received an automated response n... See more

Terrible terrible experience - no wonder they don't allow for reviews on their website. Tried to pre-order shoes that promised 6/30 shipping. Not only did they take my money on 4/30 and STILL haven'... See more

I ordered a pair of OCA Therma High All Teak Suede Boots, which were very expensive. I never received an order number but suddenly the boots arrived. Unfortunately, they are unwearable because they ar... See more

They took my money a month ago, shoes were due to arrive within 7 days and never showed up. Ive sent several emails and insta messages with no response (theyre still sending me emails to try to buy mo... See more

Not a positive experience! Preordered shoes for $ 145, they promised 6/30 shipping. They took my money on 4/5 and STILL haven't shipped by 07/21. All attempts to contact them through their care email... See more

Horrific customer service. One of the three pairs of shoes that I bought and paid for hasn’t arrived and I didn’t like the did so try to initiate the return service. The link does not work so you cann... See more

I purchased 2 pairs of sneakers from here in mid-June. The first pair took 6-7 weeks to deliver; quality and look of the shoe wasn’t great. The second pair has never arrived. In fact it hasn’t even... See more

What a Bad Customer Service especially considering the prices. I ordered several pairs of shoes, one was a pre order only shipped by 30th June (or even later!). I asked to split the order and was tol... See more

Absolutely appalling non- existent customer service. I ordered a pair of trainers on 2nd May on pre-order, indicating they would be shipped at beginning of June. I am still yet to receive them and... See more

If I could give them zero stars, I would. Great shoes - terrible customer service. I ordered a pair of oca lows in March. They still have not been delivered. My many inquiries are either net with sile... See more

My story is a lot like the ones you’ll read about here so I’ll keep it short. After two months of not receiving my shoes and no communication, they have no phone number and their email communication... See more

Really slow shipping. Seven days after placing my order I realized I was never sent shipping information. After contacting CS I was told they have my order and it will be processing for shipping i... See more

I love Cariuma sneakers but their custumer service is the worst! I ordered a pair of Oca on april 4 and the order was supposed to be shipped by may 23rd. I sill haven't received my order, they don't r... See more

Shoes are great but their customer service is so poor it's really not worth it. Ordered 3 pairs in February. First two (on sale, not a pre order) took 3 months, 4 emails and 3 texts to get delivered.... See more

I'm shocked at the initial review from Trust Pilot. I preordered and paid for shoes in May that were to be delivered June 30. No updates, no information - just at the beginning of July (1st), I was to... See more

I ordered a pair of shoes a month and a half ago, and they still haven't shipped. I've contacted customer support twice, and both times they've asked me to wait. Two weeks ago, I received a shipping c... See more

Shocking experience and very poor customer service. Ordered in the sale, for some unknown reason interred a UK 8.5 but ended up with a US 8.5 which is a UK 7. I explained the error and they sa... See more

In the past I bought two pairs of Cariuma sneakers and they were fashionable and the company had a good vibe. This past June I pre-ordered a pair of sneakers that they which about when they came in. N... See more

I ordered a pair of shoes that were backordered but promised to ship before 8/29. As of 9/10 the shoes have not arrived. In spite of several attempts to contact them all I ever get back is an AI gene... See more

They charged my credit card 6 weeks ago for 3 pairs of sneakers - they’re very efficient at charging people! - but I can’t get any information as to when to expect delivery. Just generic unhelpful... See more

I’m very disappointed with the quality. After wearing them just once in light rain, large yellowish stains started to appear all over the fabric. It turns out the glue used in the construction is ble... See more

Like a number of people, I preordered and paid on may 3rd. Since then no shoes, no response, no communication, no refund, nothing at all. They don’t answer emails and there is no phone number. The... See more

I don't normally leave bad reviews, but this was the SECOND time this has happened to us with Cariuma. We placed an order (this latest time in late Oct.), and we never received the shoes; on their web... See more

Same experience as everyone in the blog. I paid for my shoes one month ago and I am still waiting for them! I sent a message to the customer suppor and i havent get any answer!! Let´s do something to... See more

I have been trying to contact customer service for two weeks to exchange one of two pairs of shoes I purchased for a size smaller. Every time I try to initiate this online (which is what the automated... See more

I've ordered from cariuma 3 separate times. The first two times I had great customer service: fast shipping times and both pairs were super cute and super comfortable. My two favorite pairs of shoes.... See more

I bought a pair of trainers from Cariuma in October 2024 and was initially really pleased with them. However, after just six months of fairly light use, holes developed in the lining and padding.... See more

An order. A delivery time of 6 to 7 days. Almost a month has passed. No money, no product, no dispatch, no refund, no compensation. On the company's social networks, numerous similar complaints. A beh... See more

It's been almost 2 months and I have not received my order. Customer services has not responded to my multiple emails, phone number doesn't pick up. I have requested my bank issue a refund. ZERO stars... See more

Buyer beware with this company! I ordered shoes in March for my daughter in law’s birthday in May. I STILL have not received them and customer service rarely responds. And the worst part is the compan... See more

I ordered a pair of shoes that never arrived. When I contacted customer service they said it had been shipped and directed me to a site for tracking but didn't give me a tracking number. It's been two... See more

I purchased three pairs of trainers in June after using their shoes for many years . I have tried to return them for three months as I ordered the wrong size and keep being told there is a problem wit... See more

I placed an order on October 25th(5 weeks ago) and still have not received any tracking information. I have reached out to the company twice and I did hear back, but only a "please be patient" email... See more

we ordered shoes in February of 2025, and as of June 2025, the order says "Not Fulfilled." Contacting customer service is hit & miss, with mostly miss... autobot replies of "we'll get back to you... See more

The shoes are comfortable but customer service is non-existant. I pre-ordered shoes in March and they still haven't arrived. My emails and messages have gone unanswered. The two pairs that I alread... See more

I ordered a pair of shoes at the start of June, followed by another when I got an in-stock notification for one that they hadn't had in my size. Neither have arrived, despite "6-7 day interna... See more

I love Cariuma shoes and their ethos. I have several pairs I've bought previously. However - my most recent experience has been awful. I pre-ordered shoes back in March (3 months ago), stating they... See more

I've been waiting 3 weeks for these shoes. When I reach out to customer service, they provided me with a tracking number that is dated more than a week ago, stating they have not received the shoes in... See more

Ordered the product on Oct 31 with 2-4 day shipping option and haven't received a single update from the company. When I email customer support I get a generic email stating they're experience delays... See more

I ordered a pair of trainers. They were a size too big (they say to order next size up if you are a half size but this didn't work for me). I asked to exchange. They said they would not as a sale item... See more

I have a couple of Cariuma sneakers I purchased back a few years ago. They have been such quality designed. Therefore in April I saw the 1/2 priced sneaker clearance sale,so I “Pre Ordered” 3 pair... See more

I ordered a pair online from Instagram. I have a pair that I had ordered directly from them. The pair I ordered from Instagram was fulfilled by a third party who could not help me with a return. The... See more

I ordered shoes on December 1. I have contacted Customer support numerous times with no response. The order has not been processed but they took my money.

I purchased my first pair of Cariuma shoes in 2022. They were comfortable and seemingly of reasonable quality. In mid-2025 I purchased 3 more pairs. For context, I'm a middle-aged man, not a s... See more