Carfume Reviews 

1,552
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic fragrances, noting that the diverse scents smell amazing and last a long time in vehicles. Consumers also appreciate the super fast delivery service, which ensures orders arrive quickly and consistently even during busy holiday periods. However, some people mentioned issues with the products, noting that certain fragrances lacked any noticeable scent or smelled completely artificial. Others also noted that leaking oils caused unexpected damage to their car plastics, leading to frustrating situations. A few reviewers additionally experienced unexpected subscription charges and slow communication when trying to resolve problems.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the air fresheners vary significantly among... See more

Quality

Reviewers share mixed feedback regarding quality, as many consumers praise long-lasting scents that smell... See more

Delivery service

Consumers find delivery service to be efficient and fast, consistently expressing satisfaction with how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Order

Clients share ambiguous opinions on order, balancing praise with strong dissatisfaction. Some consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,552)

89 reviews in the last 12 months

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Rated 2 out of 5 stars

Really honest review

Really honest review!

I got this as it’s such a huge hype at the moment thinking aww this will be amazing.

First few days the smell was lovely didn’t fill up the whole car but it was nice then the smell just completely disappeared I was following the instructions Like it says to follow. There is no smell whatsoever even if you tip it up. I don’t use the car often so I should smell it! It’s expensive and it doesn’t last. The tree air freshener last longer than this.

So in my opinion it’s not worth it. It’s okay for the first few days then bam it’s gone.

3 February 2025
Unprompted review
Rated 4 out of 5 stars

I have the flower blast carfume

I have the flower blast carfume, which is a beautiful and unique smell. I love their products and have ordered about 4 times from them. I did have issues with deliveries on a couple of occasions but nothing major and I sent a quick email and it was all dealt with promptly and quickly and the issue sorted out. They were also very apologetic. I will still order my car fumes from them and I do recommend them.

26 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Kim and thank you for leaving a review.
We really appreciate it!

Carfume Customer Service

Rated 1 out of 5 stars

Canceled my sub in December…

Canceled my surroundings in December yet there saying I didn't

Whatever

Get notification of a order so I email them to cancel the order immediately
To be told the order I's being processed and that it's not been shipped yet even and they won't cancel it

Avoid.... they gave me migranes so there useless to me and today april the 3rd they have damaged stuff in my car ... don't buy

31 March 2025
Unprompted review
Rated 1 out of 5 stars

Be very careful

Be very careful. This leaked onto my in range rover car entertainment screen and it cracked and I was quoted £1400 to replace it.
This is really not worth using for the risk.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Dealt with an issue I had quicky and efficiently. Thank you

2 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Vick and thank you for your review. It's much appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Complete and utter waste of…

Complete and utter waste of money.Followed the instructions to the letter,absolutely no smell in my car . I’d give zero stars if I could .

16 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Angie and thank you for your review
I have answered the email you sent us so that we can resolve the issue.

Carfume Customer Service

Rated 5 out of 5 stars

Worth a try!

Great product, exactly as advertised with a good smell too that isn’t too strong! The shipping took a little while maybe between a week and two weeks but there was a cute little surprise in the box of two packets of mini eggs that were free so this more than made up for it! Defintely worth a try if you love the scent of mini eggs.

order #UK346666

5 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Rhys and thanks for your review. We really appreciate it.

Carfume Customer Service

Rated 1 out of 5 stars

Ordered 8 days ago

Ordered 8 days ago. No dispatch email despite the website saying 2-3 days dispatch. No updates, nothing. Still nothing delivered. Bought as a birthday present, now absolutely pointless as that’s been and gone. Will
Not order again.

10 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Shanie and thank you for your review.

I have replied to your email this morning which was sent on the 10th.

Carfume Customer Service

Rated 2 out of 5 stars

Ridiculous delivery

I bought two products in December and the delivery took 3 weeks. I was told to just wait and itd be there for Christmas (it wasnt a christmas present). I've since ordered again just because the scents are nice and yet again I've not even had a dispatch after a week. I've paid for delivery each time and dont understand why it takes so long. I wont be buying from these again

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Good

Came across advert for them on Facebook and thought the car air fresheners would make a great present for others. Order came quickly and in good condition. I ordered the white matte with brave only, matte blue with black orchid and the limited edition mini egg aerosol. Look and smell great with each of the hanging ones coming with a little dropper bottle of essential oils to allow you to fill it yourself. Also are long lasting

3 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Michelle and thank you for your review. We really appreciate it!

Carfume Customer Service

Rated 5 out of 5 stars

Best car smelly I have ever come across!

I came across carfume by complete chance. Since buying their product, I have been so impressed, and I wouldn't buy any other smelly for my car now!
Well worth the money, and it's lasts for ages! Would highly recommend!

5 March 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Nathan and thank you for your wonderful review.
We really appreciate it.

Carfume Customer Service

Rated 1 out of 5 stars

Don’t order the mini egg scent

Ordered the mini egg scent and it’s absolutely disgusting. Had to throw it out the car after 30 mins because it was so overpowering and smelled horrible. My clothes stink and my bedroom where I opened it, had to light several candles to get rid of it. Would not recommend

26 February 2025
Unprompted review
Carfume logo

Reply from Carfume

Thank you for your review Lauren.
Fragrances are very subjective and are down to personal taste.
I'm sorry to hear that you were not keen on our mini eggs fragrance.

Carfume Customer Service Team

Rated 5 out of 5 stars

Great products

Great products. Ordered a bundle of surge spray which are incredible and also got some of the hanging diffusers for my partner, she loves them.
First bought in Halfords at Xmas so stocking up now

14 February 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Simon and thank you for your review, it is much appreciated.
Carfume Customer Service Team

Rated 1 out of 5 stars

Destroyed the interior of my car

I enjoyed my Carfume scent, was wary of the oils staining if it leaked so ensured it was alwaus screwed on tightly.

Got in my car today to find that the oils have splashed all over my dash and stripped the plastic!

Very harmful and the top was still screwed on tightly!

Terrible product that has now severely damaged the interior of my car.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Very happy with all scents I've purchased incredible smell very impressed

7 February 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Nicola and thank you for leaving us a great review. It is vey much appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Smells incredible

Smells incredible! Long lasting I will never go back to inferior car air fresheners, the little bottle looks great too! Totally recommend using carfume

1 February 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Mandy,

Thank you for taking the time to leave a great review. It is much appreciated.

Carfume Customer Service Team

Rated 1 out of 5 stars

DAMAGES YOUR CAR.

I wouldn't have even rated a star where possible.
I have emailed 3 times since I realised the product has leaked out, even though securely tightened. But the grease has dripped and damaged the plastic in the central part of my car. Had an initial response to offer me a refund and a new product? 1. Not good enough and 2. Why would I want another product? Was told no harmful ingredients are used even though I'm seeing on here that it's happened to multiple people. Not to mention the unprofessional responses on here to your paying customers. Appalling. Will not be ordering again.

1 January 2025
Unprompted review

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