Carfume Reviews 

1,551
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic fragrances, noting that the diverse scents smell amazing and last a long time in vehicles. Consumers also appreciate the super fast delivery service, which ensures orders arrive quickly and consistently even during busy holiday periods. However, some people mentioned issues with the products, noting that certain fragrances lacked any noticeable scent or smelled completely artificial. Others also noted that leaking oils caused unexpected damage to their car plastics, leading to frustrating situations. A few reviewers additionally experienced unexpected subscription charges and slow communication when trying to resolve problems.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the air fresheners vary significantly among... See more

Quality

Reviewers share mixed feedback regarding quality, as many consumers praise long-lasting scents that smell... See more

Delivery service

Consumers find delivery service to be efficient and fast, consistently expressing satisfaction with how... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Order

Clients share ambiguous opinions on order, balancing praise with strong dissatisfaction. Some consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,551)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I HAD I LITTLE PROBLEM JEFF SORTED IT…

I HAD I LITTLE PROBLEM JEFF SORTED IT FAST AND PROFESSIONAL. AND I WILL CONTINUE TO GET MY CARFUME FROM THEM . THANKS

23 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review and kind words.
It's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery and a great smell

24 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 2 out of 5 stars

Super disappointed

Super disappointed. They smell nice close up but in the car you can’t smell it at all, waste of money absolutely gutted

20 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello Amy and we're sorry to hear of your disappointment.

Please email us with the issue at enquiries@carfume.co.uk

Rated 5 out of 5 stars

Incredible scents!

The mini egg limited edition scent smells incredible! Very chocolatey but not to sweet but sweet enough! Highly recommend!

20 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Great!

Great smells, fast delivery!

23 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

AVOID!!!Melted the plastic on my centre air con…

Melted the plastic on my centre air con unit. Must have dripped down when doing the turn it upside every few days...as in the instructions.
I see from other comments there's absolutely no point in contacting carfume, as they clearly state they are not responsible for damages. The ingredients must be pretty toxic if they melt plastic!! I'm going to have to buy a whole section of the inside to replace the damage it's done. It's a brand new car so I'm not happy at all. I completely followed instructions.

22 February 2026
Unprompted review
Rated 3 out of 5 stars

Don’t buy the mini eggs scent

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent to it. Sadly this company don’t issue refunds, so have had to waste these as the smell is really that bad!

20 February 2026
Unprompted review
Carfume logo

Reply from Carfume

We’re sorry the scent wasn't a perfect fit for you. We appreciate your honest feedback.

Rated 5 out of 5 stars

Smells Devine

Smells Devine and always happy with the same fragrance of one billion.
Recommend x

19 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Money Grabbing Scammers!

What a disappointing experience from start to finish.

I’d had my eye on the Mini Egg air fresheners for a while, so I finally decided to order one—only to discover they aren’t sold individually, but only as part of a £30 three‑pack with a blast can and air freshener. Not ideal, but I went ahead anyway.

I paid extra for next‑day delivery on a Friday, expecting the parcel to arrive on Saturday. Instead, it didn’t turn up until Monday, which completely defeated the purpose of paying for the faster service.

To make matters worse, the scent smells nothing like Mini Eggs. I then had to contact the company to find out how to return the items, because their returns and refund information isn’t easily accessible on the website. Only then was I told that I’d have to cover the return postage myself.

Overall, a terrible experience from beginning to end. I won’t be purchasing from this company again.

13 February 2026
Unprompted review
Carfume logo

Reply from Carfume

We are sorry to hear that the fragrance of your item didn't quite match your expectations. Scent is incredibly personal, and we understand that a specific blend won't be a perfect match for everyone's taste.

Regarding your delivery, our 'next working day' service means that orders placed on a Friday are delivered on the following Monday. We can confirm your order arrived on schedule.

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish! Can't even smell the hanging air fresheners, I bought one a while ago and it was rubbish but after a year or so I thought I would give it another chance in a different fragrance and still nothing, don't know how they justify charging what they do when a magic tree smells stronger and longer

12 February 2026
Unprompted review
Rated 5 out of 5 stars

All smell amazing.

I’ve receiveda few scents from carfume. All smell amazing and come In cool quirky bottles

13 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Highly recommend this air freshner it’s…

Highly recommend this air freshner it’s not strong but just perfect brought on a whim and wow it’s perfection already got more in my basket super quick delivery too

11 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Such a quick delivery

Such a quick delivery, not to mention it smells absolutely amazing!!!

11 February 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Absolutely fantastic company great…

Absolutely fantastic company great product has always this is why I continue to use carfume for my car and wagon. Only bad thing i could say about them is they use royal mail to deliver if they were a 3rd the quality of carfume they might be able to knock on and leave it with a neighbour rather than leaving it on doorstep for all to see and risk it getting stolen

31 January 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Absolutely gorgeous!

Absolutely gorgeous smell and the products were delivered really quickly - Just in time for our new car. Thank you!

29 January 2026
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Terrible

Terrible! My family love car fresheners and we have tried many different brands this is by far the worst!
I purchased 9 gift sets for Xmas and all have been so dissapointed! They don’t omit Any scent in the car. Unless you take the top off and put your nose close there is NO smell at all.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Will take your money and lie


I am writing a second review following Carfume’s public response to my original one, as their reply contains false claims.

In their response, Carfume stated that I had signed up for a subscription and that they had replied to my emails. This is simply not true. I did not knowingly consent to a subscription, nor did I receive any response to the three separate emails I sent querying the £30 charge and requesting a refund. I also offered to return the product and received no acknowledgement.

The first time I received any form of communication from Carfume was publicly, in response to my Trustpilot review. No emails were received before or after this point, despite their claims.

I have since had to dispute this matter through my bank due to the lack of response and transparency from Carfume. I am extremely disappointed that instead of addressing the issue directly, the company has chosen to make misleading statements publicly.

I would strongly advise others to be cautious, particularly regarding unexpected subscription charges and customer service responsiveness.

27 January 2026
Unprompted review

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