CarFinanced  Reviews 261

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and pleasant. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often mentioning quick response times and a seamless user journey. However, some customers also noted issues with the process, specifically mentioning repeated requests for documentation, which led to delays and a feeling of wasted time. A few other people also felt that the support from agents diminished after the car was purchased, making it difficult to get further questions answered.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as smooth, efficient,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had a lovely lady called Aliyah look after me throughout my purchasing a new car journey and she has been absolutely wonderful! Nothing was to much hassle, provided me with so much knowledge a... See more

Company replied

Rated 5 out of 5 stars

ADAM ! What an absolute legend. He has been super helpful from the start and has great communication. Got approved for finance, then ended up selecting a different vehicle, but Adam was quick an... See more

Rated 5 out of 5 stars

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth an... See more

Rated 5 out of 5 stars

Had the pleasure of dealing with Humera, all i can say is what a Great Asset to the company she is! So helpful, respectful, patient and gave me great advice. She's been helping me with my purch... See more


Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

At CarFinanced, we make car finance simple, clear, and stress free. Whether you have good credit, bad credit, or you’re self employed, we work hard to find a deal that suits your situation. We take the time to explain everything properly, keep you updated throughout, and make sure there are no surprises. Our goal is to help you get the car you want with a finance plan that actually works for you. Apply now in 60 seconds today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Adam was an absolute life saver due to…

Adam was an absolute life saver due to issues with a previous garage I was left without a car Adam managed to get me cheap car finance in a fast manner while still making sure to get me the best deal possible I would highly recommend going with this company if your new to finance and need help with explaining different things !

4 July 2025
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. I cannot praise Nabil enough for all his help. He was patient and explained everything and answered all my questions, dealt with the garage and also helped search for a suitable vehicle. He made the process very easy and the speed and turnaround was amazing

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. I cannot thank Aaron enough for all his help not just with sorting the finance but also dealing with the garages/salesmen.
Highly recommend to anyone . I will be a repeat customer.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service -Car finance approved within 24 Hours

I had the absolute pleasure of working with Nabil, and I can’t recommend him highly enough! From the very first call, Nabil made what can often feel like a stressful and confusing process incredibly straightforward and stress-free.
I was amazed at how quickly everything was handled — from the application to final approval, it took less than 24 hours! Nabil kept me updated every step of the way, patiently answered all my questions, and explained everything clearly and was very transparent. His professionalism, dedication, and efficiency truly exceeded my expectations.
Thanks to Nabil, I was able to get the car I wanted with a finance deal that suited my budget perfectly, all without any hassle. If you’re looking for car finance and want someone who genuinely cares about making the process smooth and fast, ask for Nabil — you won’t regret it!

Thank you again, Nabil, for turning what could have been a complicated experience into an absolute breeze!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I'm very happy I chose this company

I'm very happy I chose this company! The service was fast, professional, and very friendly. Callum was extremely helpful — he answered all our questions clearly and made the whole experience smooth and pleasant. The service was delivered to the highest standard. I highly recommend them to anyone who values quality and reliability. I will definitely come back again!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I am pleased to share my positive…

I am pleased to share my positive experience with Carfinanced and to extend my sincere appreciation to Hannah, who assisted me throughout the entire process.

From the outset, Hannah demonstrated exceptional professionalism, patience, and kindness. She took the time to explain every detail clearly, responded promptly to all my queries, and ensured that I fully understood each step involved. Her supportive and considerate approach made what can often be a complex and overwhelming process both smooth and stress free.

Thanks to Hannah’s dedication and expertise, I was able to secure a finance arrangement that suited my needs perfectly. Her outstanding service is a credit to the company and reflects a high standard of customer care.

I would not hesitate to recommend Carfinanced to others and am truly grateful to Hannah for her invaluable assistance.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Positive Experience

I was introduced to Carfinanced through a car dealer, they got in touch with me quickly & we had help from Adam, who was quick and so easy to communicate with and answered all my silly questions. Would recommend them to anyone who needed help with car finance.
Thank you again 😊

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Aaron went above and beyond to help me through my application process. It was swift and agent made sure explained everything in full details. My application went through and I would recommend carfinanced over and over again.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Car finance made easy

Adam was fantastic he communicated with us through the whole process, our application was a little different to most applications and he made every effort to get it sorted all the while being positive and patient. Would definitely recommend he is a no nonsense chap. Much appreciated

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Very very pleased with how andrew…

Very very pleased with how andrew verona guided me through the process and he was extremely pleasant,polite and has good customer service and it was quick from start to finish,I would recommend this company to anybody looking for finance

30 May 2025
Unprompted review
Rated 4 out of 5 stars

Quick easy process from start to…

Quick easy process from start to finish.
Thanks to Adam

22 April 2025
Unprompted review
CarFinanced  logo

Reply from CarFinanced

Hi Chris,

Thank you for your review! We’re really pleased to hear the process was quick and easy from start to finish.

A special thanks for mentioning Adam - we’ll be sure to pass your kind words on to him. If there’s anything we can do to make it a 5-star experience next time, please let us know.

Kind regards,
CarFinanced
care@carfinanced.co.uk

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