Caresole Reviews 454

This company is a total SCAM. 🚨🚨🚨
I bought one item. They send me 12 items and of course charged me for 11 extra items. They are refusing to give me a return label. As per their advertising.
Now they want me to go to the post office and send it back to China at my own expense. No way. BEWARE 🚨🚨🚨🚨

Purchased a Luna One Red Light $149.00. It is a fire hazard as not only is the mask continually warm- and never been charged. They will not respond to any emails. When attempting to phone after recording states to email them as customer service is limited in what they will do to help and disconnects the line. Attempts to email and phone get no response.Have been trying to contact them since arrival of mask with no success.

Six days ago, I (C. L.) added an update to my comment about Caresole and their Radiance One Handset device (order number 42582, placed on June 28).

As Trustpilot allowed me to do so, I gathered all information I had regarding my order and sent it to the company, but they hadn't written to me even after this.

I don't know what it takes to make them move. I wrote a long review about their customer service (what am I talking about, there is no such a thing...) on a facebook advertisement. Impossible to understand that a company can scam genuine people without being stopped by anyone... It is really a shame.

I did my homework, I tried to be polite and to cooperate via this site, but unfortunately nothing happened from their part (Caresole).

Next step: to send back the item and to ask my bank to cancel the fee on my credit card.

All of you who were scammed as well, please react. The more we are to make pressure on them, the stronger these cases will be. I hope that Truspilot will get noticed about the fraudulous processes of this business and it can do something about it :-(

Update on August 5: after speaking with someone in charge at my bank, he suggested me to notify Caresole that I will send back the product to the only address I have from them (the one which was on the shipping package). After I receive my proof of delivery, they will have one week to refund me. Otherwise, my bank will take this case in charge.

Update on August 6: I sent all info you asked, twice via this site, and 6 times by email. So I really don't understand why you keep insisting for getting things right, you don't even answer me. I gave you the chance to do something, you are not willing to resolve this issue. The device was sent back to your Ontario warehouse yesterday. The proof of delivery by Canada Post, plus all photos I took of the item and the packaging will be provided to my bank afterwards. This case will then be escaladed to their fraud office. I am sorry, but you must admit that I was forced to act due to your lack of doing something. I repeat myself, but you have all the info from me and still ignore my simple request. Thank you for understanding my point.

I received a $149.00 bill on my credit card. I didn’t order more than 1 knee brace. The phone disconnects twice and I can’t get customer support. The bill was on 6/20/24. I thought it was for something else.

Paid $235 for a RF unit. It was never received and no response from the company. Buyer beware. Wish I'd read the reviews first. I saw the unit in Temu and was informed that the payment would appear as Caresol on my bank statement. It appeared on the above date but no unit has been received and 5 months have passed.

I ordered one pair and they charged my credit card the cost of that one pair. Then they charged my credit card again for 3 more pairs That I did not order. I had to call my credit card company Has taken the charge of my account because it was a fraudulent charge. When you try to get a hold of the company nobody answers by the phone but they send you useless emails. Then the supply they send me is all extra large.. That wasn't what I ordered... So basically the product is useless to me.Even the one pair that I did order. Don't order from this company.Any company that charges you for something you did Not order,Is just running a scam

I ordered the Radiance One skin tightener on July 27. My card has been charged but I haven’t received an order confirmation or any other correspondence. Pls assist.

Husband likes the lightweight material of the brace. Thank You

There was no option to choose a size for these wraps. They sent L/XL. They are way too big. To get my money back I have to mail them to China which costs more than the return value of the product. Do NOT order from this company unless you want to just give them more money as I did.

The details as requested: I ordered TWO pairs of foot wraps. They are huge! I was instructed to return them to China if I want a refund. The USPS website gave me an estimate of $75 to mail them back. The company offered e a 30%refund. I am taking the 30% and resolving to be way more careful when I order anything after a slick marketing ad!!

The insoles I have in my current Red Wing workboots don't offer enough support so I tried these Planter Pro and actually like putting them on TOP of my old insoles in the same shoe. Snugger fit in the boots is actually a plus so my feet don't wiggle throughout the day. Have noticed as well that my feet aren't as sore as they used to be by end of day.

This company is a scam! I ordered two plantar fasciitis wraps. They are super thin, sent an X large size that don't fit and they offer no support. I paid WAY TOO much for this garbage product. DO NOT buy from this company

My order total came out to way higher than I expected as I was checking out. I thought the offers I was receiving only applied to one single add-on. It totaled to $138.60 which is way too high, and immediately charged me before I could even realize. There was no checkout overview with my full total before proceeding. I am low income, just moved into my first apartment, and I do not feel financially comfortable enough to move forward with this order. I wish their website had an option to cancel an order. Nobody has responded to my emails, and I've tried calling their phone line 15 times but every single time, it'll automatically hang up after a few minutes. Given that I just submitted this order a few minutes ago, I'm sincerely hoping I can cancel. I should have read these reviews before purchasing. I am sincerely disappointed with Caresole's severe lack of customer service and predatory and pushy website format.

Bought a set of insoles and started to fall apart within 3 weeks. I contacted them about returning and refund, got the info I needed, mailed them, per their instructions, to postfalls Idaho of all places,now I got crickets. They won't reply to my emails or answer the phone.

The Plantar x wraps didn't help me at all and when I contacted their customer service by email, no one responded.

UPDATE: Caresole contacted me for my contact information which I provided last week, however they HAVE NOT gotten in touch.

Update...I eventually received a reply from Caresole telling me where to return it to and and they gave me a choice of keeping the item and 30% Refund or returning for a full refund. I returned it today which cost me £22 but I have made sure to take photos of everything. Paid through PayPal and have involved them too. I wouldn't touch this company with a bargepole. They are registered in USA but are in China!

Caresole are a scam. I bought a so called DR-06 RF Facial Beauty Machine and it arrived two weeks later and doesn't work at all. I can't turn it on and have tried leaving it to charge, trying different leads, but no it is no good. I emailed them over and over again but have heard nothing. DONT USE THIS CHINESE COMPANY. Its not American!! Paypal are ignoring me too, so I've lost £130. Stupid me, I don't usually fall for these scams!! But the advertising was very good and looked realistic. DONT FALL FOR IT!!

I am very disappointed in this company! I purchased 3 pairs of Plantar Pro insoles. They are not supportive at all! No arch support. They are just like a thin insole you get when you buy shoes. Risk free return is false! They force the customer to return the package to China so it's too expensive or you can settle for a 30% refund and keep the insoles! Very shady scam! They make people believe they will be able to ship back within the USA. Shame on this company for charging over $25 per pair or more if you don't fall for the buy more and pay less scam! This is pure evil in their hearts, taking advantage of those who are in pain and desperate for relief! I checked with USPS to send back with a tracking number, which they require, and it was going to cost $68! So I told them how I felt in an email. Asked for the measly 30% refund and I still haven't received it! Liars!

I too ordered the IPL device on Instagram and am still struggling with the company to get a full refund of $149. The company states there is a 90-day guarantee, and I'm glad I took screenshots of the order. When I tried to return it, they told me it was only 30 days. After emailing the screenshot, their tune changed. They too offered 30% credit to keep the device, but I didn't want it. Same thing, they told me I have to send it to China, and I would like to know if anyone did this and ever received a full refund. I will alert all my Instagram friends about this scam. I work in the MedSpa business and will make sure my message loud and clear to my clientele. I will also report this fraud to the CFPB (Consumer Financial Protection Bureau), BBB (Better Business Bureau), Yelp and Google. If they refund the total amount without shipping it to China, I will withdraw this complaint.

Knees got beatup bad thanks to years of working as a mechanic,, these sleeves don't give cushion but they do give compression to the knee which helps the aching & stiffness. Thank you for expediting my shipping too. I will continue to use them.

I ordered ipl lazer on 9th July with no update on arrival date. I have just read reviews and I am disgusted. Its very obviously a scam company so I am not sure how something isn't done to remove it? Order number 45064 as they are asking for details. I also emailed them

I would give it a zero if I could. I ordered a radio frequency skin tightening device, that they posted glowing reviews about on Instagram. i’m sure now they were very fake. They said it was fully refundable. What they sent was a piece of plastic that was absolutely a joke and inoperable.The kicker Is you have to return it to China, which means standing in line at the post office and paying $20, even after doing that, it was hard to get the refund. Terrible company very deceptive.