CareLinx Reviews 1,409

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and supportive. The customer service is frequently highlighted as exceptional, with many people appreciating the prompt responses and the personalized approach to addressing concerns. People also find the overall service to be excellent, noting the ease of the onboarding process and the flexibility offered. However, some customers have experienced issues with the user experience, finding the website not user-friendly or the process difficult to navigate. A few other people also felt that initial contact and communication were lacking, with some mentioning slow responses or difficulties in connecting with caregivers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, professionalism, and helpfulness.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting that care advisors are... See more

Service

Users describe positive interactions with service, highlighting the agency's effort in caring for both... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers praise the ease of connecting with caregivers,... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report difficulties reaching a... See more

Based on these reviews

Rated 4 out of 5 stars

This is the beginning of my 2nd year with you guys and I have enjoyed working with each individual I have come in contact with. Sometime I need help with entering my time. They are so nice about help... See more

Rated 5 out of 5 stars

This company offers flexible hours in a safe comfortable working environment of your choice. It offers competitive pay, that you are required to get taxes taken out of. The hiring process was a little... See more

Rated 5 out of 5 stars

The phone app is easy to navigate. Everything you need is available within the app. From speaking with personnel, adjusting and submitting time cards, educational classes, and the ease of selecting a... See more

Rated 5 out of 5 stars

To be informed that the CareLinx service was offered under my Insurance plan was a blessing, and the happiest day of life. My first contact with CareLinx was totally positive, I was greeted with carin... See more

Rated 5 out of 5 stars

Greetings All, I am pleased with the Service Carelinx provides. I love the on boarding process. You have an opportunity to interview the person that is coming to your home, way in advance! You also... See more

Rated 5 out of 5 stars

Carelinx is an Amazing company and I’m really glad to be a part of this great company because they Connect caregivers to clients very easily and when you get in touch with them on any situation they... See more

Rated 5 out of 5 stars

Love it. CareLinx made getting to work and connecting as a caregiver effortless. Their support team are kind and professional. Simply great.

Rated 5 out of 5 stars

Started off really bad and slow. Couldn't get an account set up with Carelynx . Finally got all set up. Then money I earned was not getting deposited in my account. That took a little while to st... See more

Rated 5 out of 5 stars

Since joining Carelinx in November of last year I've never encountered any issues. They've been a big help to me and my dad who has issues with diabetes.

Rated 5 out of 5 stars

Website is very easy to navigate and support is wonderful. Alway there to help with whatever problem that comes up. Wonderful and always ready to help.

Rated 5 out of 5 stars

I had a very nice experience with my caregiver Betty Grant. She was very knowledgeable and helpful. She changed my sheets and vacuumed. She did two loads of laundry. Which had piled while I was hea... See more

Rated 1 out of 5 stars

The team can barely speak English They send the caregivers the worst jobs around one of the team members sent me a job out of state If you know what’s good for you don’t apply for a job here.Also my H... See more

Rated 5 out of 5 stars

Each person I talked with, Monica and Kimberly, were very supportive and professional . Each step was explained clearly and they walked me through the process until I understood.

Rated 1 out of 5 stars

Paid $34.95 for caregiver help. No contact for 4 days. When someone finally called, they told me no one was available and it would take 2+ weeks to hire someone. I received no actual service, and t... See more

Rated 3 out of 5 stars

Caregiver was wonderful. Professional and sweet to my husband. Unfortunately she is having a difficult time with computer update issues and wasn’t paid for January. Not sure if she’ll continue comi... See more

Rated 5 out of 5 stars

Tawnisha is always helpful and kind. She helps me with anything I need from cleaning to doing laundry. She always asks if there’s anything more she can do.

Rated 5 out of 5 stars

The thing that I love most about Carelinx is that it gives me the opportunity to do things that I normally would have to cancel or not do it all. My caregiver Melanna is very attentive. It makes me fe... See more

Rated 1 out of 5 stars

they serviced Sonder Health. When Sonder went into receivership, they didn't inform us or the care provider person. She was not able to log her last shift. We will pay her personally. Totally unpr... See more

Rated 3 out of 5 stars

People are great getting you up and running, but I find the app to be buggy AF and not clearly laid out. The best thing you can say is that when you finally call them (the chat AI sucks), they'll get... See more

Rated 5 out of 5 stars

When i have a problem no matter what even if its the same problem they will help as if they have never heard the question

Rated 5 out of 5 stars

CareLinx sent us a wonderful aide Trayanna my wife loves her.CareLinx as a company continues to reach out to make sure everything is ok.

Rated 5 out of 5 stars

After figuring out the scheduling and use of the app, things have been great. Everyone is so helpful when you have an issue.

Rated 5 out of 5 stars

The services were easy to set up and the professionalism of the representatives that I've spoken with has been a welcomed experience. The assigned caregiver has been a Godsend, and I am forever gratef... See more

Rated 5 out of 5 stars

I love the service from carelinx, and I was blessed to meet a wonderful lady that helps me and take pride In what shesoes

Rated 5 out of 5 stars

Walked me through the entire process. Provided me with everything needed to complete getting the caregiver signed up.

Rated 5 out of 5 stars

Carelynx representative seemed sweet, pleasant, and eficiente. She ( Diane) helped confidente with what i needed.

Rated 5 out of 5 stars

Working with CareLinx has been a positive and supportive experience overall. The onboarding process was clear, and the platform makes it easy to manage schedules, documentation, and communic... See more

Rated 5 out of 5 stars

Throughout my time providing care, I have remained professional and committed to supporting my client’s needs. However, I have experienced ongoing challenges related to communication and shifti... See more

Rated 5 out of 5 stars

Care advisors are very nice, friendly, and easy to talk to. They listen and address all my concerns promptly

Rated 5 out of 5 stars

Carelinx is a very professional Company that is on top of providing Professional and Excellent Customer Service. The response to asked questions are phenomenal with kindness and honorable politenes... See more

Rated 1 out of 5 stars

This is by far the most difficult process I have ever gone through, the site is not user friendly at all. I have had to be in constant contact with the recruiter almost every step of the way. Even peo... See more

Rated 1 out of 5 stars

Check your caregivers,I would never leave my husband in a soiled brief for seven hours,as he can home from rehab covered in bedsores.she didn't care ,she didn't want to be bothered to change him.happ... See more

Rated 1 out of 5 stars

This site is a complete waste of time, energy, emotional wellbeing and money. Complete SCAM! Spent the $35 for nothing. No response. No reply. No assistance from supposed “case manager.” After two d... See more

Rated 3 out of 5 stars

It took months to find someone for Los Angeles and then she is not up to par as a cleaner. She mops without vacuuming and spreads the dirt around, mops around throw rugs etc. she is always late. I h... See more

Rated 1 out of 5 stars

Despite major Managed Care plans offering this "benefit " the benefit is not real. They only pretend to have Aides. It took me 6 months to get one visit. Then site was down to get her paid. Finally... See more

Rated 1 out of 5 stars

I uploaded my cna certification over a month ago and it has not been reviewed yet. I contacted the company via chat and email. I am still waiting.

Rated 1 out of 5 stars

My experience has been very disappointing. I was warned this would be the case, but I was giving them the benefit of the doubt seeing that is the only provider BCBS is sending members to. When I first... See more

Rated 1 out of 5 stars

looked online and it appeared that there were 10 caregivers in my area. signed up and pushed to get the upgraded profile for 36$ a month. Then suddenly, there are no caregivers in the area. typical... See more


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies. With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away. The right caregiver is like family. We’re here to help you find that person.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Carelinx services.

The phone app is easy to navigate. Everything you need is available within the app. From speaking with personnel, adjusting and submitting time cards, educational classes, and the ease of selecting a client. Selecting and reviewing your work schedule is right there in the app. Good company.

26 January 2026
Rated 5 out of 5 stars

Started off really bad and slow

Started off really bad and slow. Couldn't get an account set up with Carelynx .
Finally got all set up. Then money I earned was not getting deposited in my account. That took a little while to straighten out, last 2 numbers were reversed on my acct.
My family/client, wanted me to earn $25 an
Hour ,not $20. Finally got that straightened out. Now everything is great. I have really bonded with my " Family" and love my job.

26 January 2026
Rated 5 out of 5 stars

Carelinx is an Amazing company and I’m…

Carelinx is an Amazing company and I’m really glad to be a part of this great company because they Connect caregivers to clients very easily and when you get in touch with them on any situation they respond very fast I really like this great company. God bless Carelinx and all the staff.

26 January 2026
Rated 5 out of 5 stars

The Carelinx app is user friendly.

The Carelinx app is user friendly and I’ve had little issues with it and when I did need help the technical team was very responsive and knowledgeable to get me back online.

26 January 2026
Rated 1 out of 5 stars

Glitchy/unable to communicate

My experience has been very disappointing. I was warned this would be the case, but I was giving them the benefit of the doubt seeing that is the only provider BCBS is sending members to. When I first contacted the representative, I was told carelinx would reach out when caregivers applied and it seemed like they would be very communicative. In reality everything is through email/app and I've yet to be able to connect to a caregiver directly. I tried 3x to initiate an interview and communicate with a caregiver on my own, but the webcam just shows "connecting" on both ends and block out your ability to exchange numbers. Either this is a scam, made difficult on purpose due to insurance, or the website/app communication is too glitchy. The process in communicating with and trying to provide in home support for your elderly parents through insurance should not be more difficult than the care that is needed.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication,

they serviced Sonder Health. When Sonder went into receivership, they didn't inform us or the care provider person.
She was not able to log her last shift. We will pay her personally.
Totally unprofessional.

18 June 2025
Rated 1 out of 5 stars

This site is a complete waste of time

This site is a complete waste of time, energy, emotional wellbeing and money. Complete SCAM!
Spent the $35 for nothing. No response. No reply. No assistance from supposed “case manager.” After two days kept getting error prompts which was never resolved.
Do not waste your time on this site!

16 August 2025
Unprompted review
Rated 3 out of 5 stars

It took months to find someone for Los…

It took months to find someone for Los Angeles and then she is not up to par as a cleaner. She mops without vacuuming and spreads the dirt around, mops around throw rugs etc. she is always late. I had to put her on 2 hours a week and now she won't work. First weekend in August and then second weekend in August she did not come because she is claiming Covid without show a positive result. I want to release her and hire my daughter who will do a better job.

25 July 2025
Rated 5 out of 5 stars

Excellent Service Satisfaction

Carelinx is a very professional Company that is on top of providing Professional and Excellent Customer Service. The response to asked questions are phenomenal with kindness and honorable politeness.

Sarah Dexter

23 July 2025

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