CareLineLive Reviews 162

We’ve been using CareLineLive for a while now and the difference has been noticable. Scheduling, carer tracking and client documentation all in one place has saved us hours every week. The app is intuitive and our carers picked it up quickly with minimal training.
Families have also commented how much they love the client portal – being able to see updates in real time has made a real difference. Would absolutley recommend to any home care provider looking to modernise their operations.

My Dad’s carers have recently moved to Care Line Live. I often don’t get to see any notes so all I see is a list of tasks. Previously they used Birdie which was brilliant - I always saw notes, it gave info on his mood, physical and mental health, the % of his meals he’d eaten and so on. The transfer to Care Line has hindered rather than helped. I appreciate for the care co it may be a great system but for the family of the client it’s created stress, worry and means I have to spend daily time with my Dad just to fill in the gaps left by Care Line. I don’t mind spending time with him but for my own health and well-being I had hoped to have more “me time”.

EDIT: To be clear I do have access to the portal but still can't see the notes

Lewis has been very helpful in delivering the training session in a detailed way. Very good in explaining overall the use of CareLineLive.

The help desk is prompt helpful professional knowledgeable and friendly I spoke to Lewis and Emma and both were great !

I appreciate the responsiveness and the way my concerns were handled. The team was respectful, attentive, and followed through on their communication, which made the experience smooth.

Lewis was very helpful and immediately understood the problem I was experiencing with the contracts default set up. Lewis was patient and explained how to try different options to suit our billing needs. Lewis made good suggestions that was not problem solving but explaining how it could benefit us, for example using their online training tool.

We have been using CarelineLive for 6 years and our experience has been very positive. The platform is extremely useful, well-designed, and supports day-to-day care management efficiently.

What really stands out is their support team — they are responsive, knowledgeable, and always willing to help. And they do answer the phone. Any queries or issues are dealt with quickly and professionally, which makes a big difference when running a care service.

Overall, CarelineLive is a reliable, user-friendly system that adds real value to our operations. Highly recommended for care providers looking for a robust digital solution.

We have recently moved over to Careline Live from a previous provider and the transition has been simple. The whole system has been a revelation in terms of ease of use for the office, carer's and client's. I seem to have so much more time on my hands to be able to achieve other important admin tasks rather than our previous poorly managed system!
The help and support from the team when we have struggled with something has been second to none, they seem to go above and beyond. I wouldn't hesitate in recommending the switch to CareLine live to anyone sitting on the fence.

For three months now, I've been utilizing this app, and while there are aspects I adore, it's quite inflexible and doesn't cater to everyone’s needs. Unfortunately, their customer support isn't very helpful, as they often perceive suggestions as negative feedback. The team could improve by being more receptive to customer input. Although the app has the potential to be fantastic, I've decided to stop using it until they recognize that a single approach doesn't suit everyone.

I’m impressed have been using the app for 2months and so far so good

I have been using the application for 3 months, there are bits l love and the application is so rigid its a not a one size fits all and their team cannot help, customer services is really bad, they take new ideas as criticism they need to need to listen to their customer and it has room to be a great app but currently dropping them until they know one size does not fit all.

Really interesting webinar today with Marie Page and Nathalie. Left with a fresh new perspective towards the marketing sector recruitment and top tips about how gather real experience to match with skills and education. Thank you

A highly comprehensive system for care providers which is hugely customisable to meet your individual needs and those of your client base. Care Circle is a fantastic tool, allowing us to easily share relevant information with clients, families and other health and social care providers. Always somebody available to help on live chat for immediate issues that need resolving any time of night or day. Looking forward to seeing the future advancements of the system and how it can work for us and our clients. Thank you CareLineLive!

We have been part of CareLineLive for almost a year and they have been very supportive. The customer support has been exceptional

Great Training, always happy to answer the silly questions! Love the system - saved me so much time!

I really enjoyed and learnt quite a lot about how to do marketing especially as an apprentice who only just started this job in September 2024 and now I am learning so many new skills that were discussed in my previous Elborough meetings about how we can inspire our social media posts to be more popular with the audience and get our name out there. Very informative and would like to thank everyone who hosted the webinar for helping me learn more.

There is always someone available to help you with your enquiry.
Everyone is helpful and friendly.
I have found Careline live user-friendly and so much better than our previous platform, Roundsys.
Everything you could possibly need is on this platform and our service-users family love the care circle.
Thank you Careline live

This is the 3rd company we have used and there is no going back. Absolutely brilliant and the support staff are always willing to help. They are open to suggestions and have even took onboard a few of our suggestions and they are now on the system. The family and friends app is always helpful. Donovan is great and Colleen and so are the rest of the team.

Staff always helpful and get back to me if need to
The sign life

I have contacted the support team numerous times and at every point of contact they have resolved my query quickly and efficiently, they always check back to see if I need any more support before closing the job ticket. Excellent service every time so far!