We have a careline provided by Careium and needed one of the call buttons replacing with a falls sensor. An appointment was made for a visit on the 9th July,and Luke came to sort things out for u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just like to say what a brilliant company this is with super staff especially Nasreen Akhtar and Nick Fennelly who looked after my dad so well when he fell and couldn’t get up. They made him f... See more
Company replied
We had a visit today from careium in particular Luke may and Rebecca redshaw. What a lovely set of staff so proffesional and knew exactly what needed doing. Explained the new systems in place in great... See more
Company replied
Luke May technician came today to fit my mothers lifeline pendant which was recommended by gateway to care due to ly mothers recent falls. He was friendly and welcoming uppn arrival and extremel... See more
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Company details
Written by the company
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Contact info
Aspinall House, BB1 2QE, Blackburn, United Kingdom
- 03003336511
- uk.info@careium.com
- careium.co.uk
4.8
Excellent
721 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Francis was fantastic!
Francis Afawli came to fit an alarm for my dad and he was very kind, patient, professional, and efficient. He explained to my dad how the alarm works in a way my dad understood, despite his dementia. Thank you Francis, you are a credit to Careium, and a good human being!
2 July 2026
Unprompted review
Reply from careium.co.uk
Hi Rachel, thank you for the first review on our technician Francis in your area of the country, its great to hear that he is using his personal skills and ability to make sure that your Dad understood. i will pass this onto Francis and his Manager and the wider Management team - Dave Williams - Customer Experience Manager
Instant Response
My mother had a personal alarm from Careium and always received an instant response whenever it was triggered day or night which gave her and us reassurance that help was on it's way.
30 June 2026
Unprompted review
Reply from careium.co.uk
Hi Timothy, thank you for your review on Careium's services day and night. We appreciate the time taken to place the review and are glad that we provided reassurance at times of need. Dave Williams - Customer Experience Manager
Many thanks to engineer Luke May who…
Many thanks to engineer Luke May who visited to install a falls alarm for my mother. Very friendly, caring and helpful. Much appreciated and highly recommended as are the call centre team. Thank you
1 July 2026
Unprompted review
Reply from careium.co.uk
Dear Simon , Thank you for your kind review. We're delighted to hear that Luke provided such a friendly, caring, and helpful service whilst installing your mother's falls alarm. We'll be sure to pass your lovely feedback on to him.
It's also wonderful to hear your positive comments about our Call Centre team. Thank you for your recommendation and support - Clare Garvey
Very happy with Carium services
We have found that this service has given us peace of mind for my elderly mother. Everyone has been professional and kind and when things have gone wrong have done their best to sort things promptly. I spoke to Yvonne Szugeti today and she was kind and compassionate to our circumstances. I appreciated the confirmation email regarding the cancellation of using the the service too.
29 June 2026
Unprompted review
Reply from careium.co.uk
Good morning, Thank you for your thoughtful review.
We're pleased to hear that our service has provided peace of mind for your elderly mother. It's wonderful to know that you have found our team professional, kind, and responsive when support has been needed. We're especially grateful for your kind words about Yvonne and the compassion she showed during your conversation.
Thank you for taking the time to share your experience with us - Clare Garvey
Lovely lady who went through everything…
Lovely lady who went through everything with me will recommend to others. Really pleased with the service I received.
29 June 2026
Unprompted review
Reply from careium.co.uk
Hi Lesley , Thank you for your lovely feedback.
We're delighted to hear that you were pleased with the service you received and that our colleague took the time to explain everything clearly. It's wonderful to know that you would recommend our service to others.
If you're able to, we'd love to know the name of the person who helped you so we can pass on your kind comments and recognition.
Thank you again for taking the time to leave a review - Clare Garvey
Very easy to talk to
Very easy to talk to . Explained everything clearly. Also give us the option to call back if unsure
Ahmad Villi
29 June 2026
Unprompted review
Reply from careium.co.uk
Hi Linda, We're delighted to hear that you found Ahmad easy to talk to and that everything was explained clearly. It's important to us that our customers feel informed and supported, and we're pleased that offering the option to call back gave you additional reassurance.
Thank you for taking the time to share your experience - Clare Garvey
Denys oleksiienko from customer service…
Denys oleksiienko from customer service
Made it very easy going through everything that needs setting up for telecare excellent service thank you.
29 June 2026
Unprompted review
Reply from careium.co.uk
Hi Jeff , Thank you for your wonderful feedback.
We're delighted to hear that Denys made the process of setting up your telecare service easy and straightforward. Providing clear guidance and excellent customer service is something we take great pride in, and we're pleased that Denys was able to support you so well.
Thank you for taking the time to share your experience - Clare Garvey
I was impressed by the care and…
I was impressed by the care and attention taken by your staff when my Father lost his lanyard. Adam managed to arrange a replacement, a council employee to accompany the technician who delivered a replacement.
I was also kept informed during this, so many thanks.
26 June 2026
Unprompted review
Reply from careium.co.uk
Thank you for your feedback. We’re pleased to hear Adam was able to help arrange a replacement lanyard and keep you informed throughout. I’ll be sure to pass on your kind comments to him and the team - Clare Garvey
Careium dealt with an invoice query…
Careium dealt with an invoice query very quick and I got a call back with a day to solve it.
Again Mohammed in customer services were helpful and polite.
24 June 2026
Unprompted review
Reply from careium.co.uk
Hi Martin, Thank you for your kind feedback. We’re really pleased to hear that your invoice query was resolved quickly and that you received a prompt callback. It’s great to know Mohammed provided helpful and polite service—your comments will be shared with him and the wider team. If you need any further assistance, please don’t hesitate to get in touch- Clare Garvey
Yvonne was so caring and genuinely…
Yvonne was so caring and genuinely showed her concerns towards my brother…lovely attention to detail in a time of need
25 June 2026
Unprompted review
Reply from careium.co.uk
Hi Marion, Thank you for your kind words. We’re so glad Yvonne could provide such caring and thoughtful support during a difficult time. We’ll be sure to share your feedback with her - Clare Garvey
Was very helpful and polite .
24 June 2026
Unprompted review
Reply from careium.co.uk
Thanks so much for the review. Im glad you found our staff helpful and polite. If you wish to edit your review and leave a name of who helped you I will be sure to pass this feedback on , Thanks - Clare Garvey
People who do care
I contacted Careium to set up a care package for mum. I had the pleasure of speaking to Sophie, who I have to say is exceptional in every way, efficient, helpful, friendly. Sophie made the process seamless, and in the age of AI she is proof that speaking with professional, well informed real people is still very important.
23 June 2026
Unprompted review
Reply from careium.co.uk
Thank you for your wonderful feedback. We’re so pleased to hear Sophie made the process seamless and provided such friendly, efficient support. We completely agree on the value of speaking to real people, and we’ll be sure to share your kind words with her - Clare Garvey
Quick service and full information
After searching online for a personal alarm service, I found that Careium had a good online presence and a good product. The setup to start the ball rolling was easy, and the completion of the care requirements document was clear and available online. The setup was followed by a phone consult, and everything is now in motion to have this installed and working by the end of the week. Denys Oleksiienko has been a lot of help with his careful information on the equipment and of the installation has been both helpful and informative. I look forward to a long, and safe contract with Careium.
22 June 2026
Unprompted review
Reply from careium.co.uk
Hi Eddie, Thank you for your kind review.
We’re glad you found the setup process smooth and our information clear. We’ll be sure to pass your lovely feedback on to Denys—he’ll really appreciate it.
We look forward to supporting you with a safe and reliable service for years to come - Clare Garvey
I'm very please with the lifeline…
I'm very please with the lifeline installation and the explaination.
The technician was professional and respectful.
22 June 2026
Unprompted review
Reply from careium.co.uk
Hi Francis, Thank you for your kind feedback!
We’re delighted to hear that you’re pleased with your Lifeline installation and that the technician provided a clear explanation while maintaining a professional and respectful approach. It’s great to know the service met your expectations.
If you ever need any further assistance, please don’t hesitate to get in touch - Clare Garvey
Review
I wish to give our thanks to Amie Helliwell who was very helpful in sorting an Ambulance for our son thankyou.Also to Luke May from Installation who came out to check our sons wrist monitor Thank-you
16 June 2026
Unprompted review
Reply from careium.co.uk
Thank you so much for taking the time to share your kind feedback with us.
We’re delighted to hear that Amie was able to assist in arranging the ambulance for your son and provide the support you needed during that time. We’ll be sure to pass on your thanks to her.
It’s also wonderful to know that Luke from our Installation team was helpful in checking your son’s wrist monitor — we’ll make sure he receives your appreciation as well.
Your feedback means a great deal to us, and we’re so pleased we could support you and your family - Clare Garvey
Customer service organised my mothers…
Customer service organised my mothers care needs very efficiently and professionally. My thanks goes especially to Ahmad Valli for his assistance.
18 June 2026
Unprompted review
Reply from careium.co.uk
Thank you for taking the time to share your feedback.
We’re so pleased to hear that our customer service team was able to organise your mother’s care needs efficiently and professionally. Providing reliable support at such important times is something we’re very proud of.
A special thank you for recognising Ahmad — we’ll be sure to pass on your kind words to him, and we know he’ll greatly appreciate it - Clare Garvey
Exemplary service
During a short telephone conversation today Ahmad Valli was unfailing understanding and helpful ... and put into action a solution to my problem.
17 June 2026
Unprompted review
Reply from careium.co.uk
Hi Robert, thanks so much for taking the time to leave this review. I'm glad you received excellent customer service and I will pass this across to Ahmad and the team - Clare Garvey
We had a visit today from careium in…
We had a visit today from careium in particular Luke may and Rebecca redshaw. What a lovely set of staff so proffesional and knew exactly what needed doing. Explained the new systems in place in great deatail. Really really impressed with the high standard of service and care involved very very impressed. Hopefully the organisation sees this and recognises their awsome staff. Thanks luke and rebecca.
17 June 2026
Unprompted review
Reply from careium.co.uk
Hi Noreen, Thanks so much for the lovely review of both Luke and Rebecca. Im so pleased to see everything was explained well and will pass this across to both their managers - Clare Garvey
Excellent Customer Services
Sophie Farrant was so reassuring, and explained everything I could possibly think of asking about the lifeline. I felt totally confident to buy, which is unlike me. She was extremely patient and very knowledgeable. At no point did I feel rushed. Now I just wait for the lifeline to arrive. Thank you Sophie.
15 June 2026
Unprompted review
Reply from careium.co.uk
Hi John, Thank you for taking the time to place your review on Sophies excellent customer services. I will pass this onto Sophie and her Management team. Dave Williams - Customer Experience Manager
Helpful Denys
Denys was very helpful, answered all of my questions and was a pleasure to speak to.
16 June 2026
Unprompted review
Reply from careium.co.uk
Hi Jenny, thank you for your review on Denys we are grateful for all reviews on our staff and services, I will pass this onto Denys and his management team. Dave Williams - Customer Experience Manager
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